You can find the episode mentioned, Episode 23: A Refresher of the 7 C's of Paralegal Communication here!

In this episode, Ann discusses seven common communication mistakes paralegals should avoid. Drawing from her experiences and insights from hiring managers and HR professionals, Ann emphasizes the importance of effective communication in the legal profession. Key mistakes include engaging in office gossip, disrespecting colleagues' time, using informal email communication, blurring social media boundaries, discussing client files in public, taking communication personally, and poor phone etiquette.

Key Takeaways:

• Respect colleagues' time and appropriate communication timing
• Maintain professionalism in email communication
• Set boundaries on social media with supervisors and colleagues
• Take confidentiality seriously regarding client information
• Encourage knowledge sharing and professional development within the paralegal community

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