The Fleet Success Show

Episode 150: The Baby Boomers Are Taking Their Knowledge with Them: The Importance of Process Documentation


Listen Later

RTA CEO Josh Turley and head of product & consulting Marc Canton explore a recent client’s struggles replacing institutional knowledge of systems when seasoned employees move on and technology changes. 

Josh and Marc explain how essential it is to document all of your processes and procedures—even the most common, obvious processes that you do every day—and thinking about the person who comes in behind you (like when you leave, retire, or just go on vacation and don’t want to be disturbed by work). 

What would happen if your most seasoned fleet professionals were abducted by aliens and you had to replace your entire team? Would the new employees have any idea what to do? Your documentation becomes your insurance policy for whatever could happen to your fleet. 

Josh and Marc also explain the importance of reviewing and revising your processes regularly so that your documentation is always accurate and doesn’t include unnecessary steps or tools that don’t exist anymore. 

Get the tips and tricks you need to improve your process documentation and keep your fleet running in any situation. 

Does your fleet need help documenting or improving your processes and procedures? RTA’s fleet consulting services can help: https://rtafleet.com/solutions/consulting

...more
View all episodesView all episodes
Download on the App Store

The Fleet Success ShowBy RTA, Josh Turley

  • 4.7
  • 4.7
  • 4.7
  • 4.7
  • 4.7

4.7

13 ratings


More shows like The Fleet Success Show

View all
Real Time with Bill Maher by HBO Podcasts

Real Time with Bill Maher

16,469 Listeners

The EntreLeadership Podcast by Ramsey Network

The EntreLeadership Podcast

4,315 Listeners

Ramsey Everyday Millionaires by Ramsey Network

Ramsey Everyday Millionaires

3,645 Listeners

Pod Save America by Crooked Media

Pod Save America

86,220 Listeners

The Daily by The New York Times

The Daily

111,334 Listeners

Conan O’Brien Needs A Friend by Team Coco & Earwolf

Conan O’Brien Needs A Friend

59,358 Listeners

At The Table with Patrick Lencioni by Patrick Lencioni

At The Table with Patrick Lencioni

1,131 Listeners

All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

All-In with Chamath, Jason, Sacks & Friedberg

8,716 Listeners

SmartLess by Jason Bateman, Sean Hayes, Will Arnett

SmartLess

57,754 Listeners

The Rest Is History by Goalhanger

The Rest Is History

12,283 Listeners

The Working Genius Podcast with Patrick Lencioni by Patrick Lencioni

The Working Genius Podcast with Patrick Lencioni

362 Listeners

The Straight Talk on Fleet by IntelliShift

The Straight Talk on Fleet

6 Listeners

The Tucker Carlson Show by Tucker Carlson Network

The Tucker Carlson Show

14,431 Listeners