Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, continue their asynchronous business book review series as they discuss Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk about Guidara's 95/5 rule which states, "Manage 95 percent of your business down to the penny; spend the last five percent foolishly." You will learn how hospitality can transform ordinary encounters into extraordinary memories.