Regan Robertson and Dr. Chad Johnson, your hosts of the award-winning Everyday Practices Dental Podcast, add to their asynchronous business book review series as they continue their discussion which began in the previous episode about Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect by author Will Guidara. In this episode, Regan and Dr. Chad talk more in depth about Guidara's Win-Win-Win philosophy (customer satisfaction, employee engagement, and business prosperity). Learn why fostering a sense of ownership among team members not only benefits the business but also enhances customer experience.