In this episode of The Profitable Provider Podcast, Tania Gomez and Paul Bryan dive into the essential strategies for building a strong and engaged team in the NDIS sector. Discover why staffing—not marketing—is the biggest barrier to growth, and learn how to attract, retain, and motivate top talent to create a sustainable and profitable business.

From onboarding and engagement to retention and culture, this episode is packed with practical insights that will help NDIS providers navigate workforce challenges and build a team that truly makes the dream work!

Episode Highlights:

00:00 – Welcome & Introduction: Meet Tania & Paul

02:15 – The biggest challenge in growing an NDIS business: It’s not marketing—it’s staffing!

05:30 – Attracting top talent: The key to hiring the right people in a competitive market

09:50 – Marketing to staff: Why employer branding matters as much as participant marketing

14:20 – The importance of onboarding: Setting staff up for success from day one

18:45 – Creating a culture of engagement: How to motivate, support, and retain staff

23:30 – Why toxic staff members need to go—fast!

27:45 – The hidden costs of high turnover and how to avoid them

32:10 – How to foster staff loyalty and stand out as an employer in the NDIS sector

36:00 – Final advice: Start with the end in mind & build the right team

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

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