In this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?

Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.

Episode Highlights:

00:00 Intro + why this topic matters now

01:20 Meet Greg: disability sector leader + digital marketer

02:20 Do websites still matter in the age of social media?

04:10 The “digital footprint” and why people Google you after meeting you

05:20 Why people bounce fast (and what to fix)

06:40 How a website should align with your socials (trust + consistency)

08:40 The referral connection: relationships first, website closes the loop

10:10 Touchpoints: why trust takes multiple exposures

11:45 What “above the fold” must include (value prop, real images, CTA)

14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop)

18:10 Humanising your brand: founder section, real photos, real language

21:10 Greg’s BHAG: impacting 30,000 providers through education

24:30 How to find Greg / Chadwick Digital

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScomplianceIn this episode of the Profitable NDIS Provider Podcast, Tania and Paul are joined by Greg Chadwick (Simply Stronger Supports / Chadwick Digital) to answer a big question providers keep asking: does a website still matter when social media is everywhere?

Greg explains why your website is the trust and conversion hub of your digital footprint, how it supports referrals, what “above the fold” must include, and the most common mistakes NDIS providers make (stock photos, generic copy, unclear services). Expect practical, NDIS-specific advice on building clarity, credibility, and connection online.

Episode Highlights:

00:00 Intro + why this topic matters now

01:20 Meet Greg: disability sector leader + digital marketer

02:20 Do websites still matter in the age of social media?

04:10 The “digital footprint” and why people Google you after meeting you

05:20 Why people bounce fast (and what to fix)

06:40 How a website should align with your socials (trust + consistency)

08:40 The referral connection: relationships first, website closes the loop

10:10 Touchpoints: why trust takes multiple exposures

11:45 What “above the fold” must include (value prop, real images, CTA)

14:10 Biggest website mistakes NDIS providers make (stock photos, generic services list, AI slop)

18:10 Humanising your brand: founder section, real photos, real language

21:10 Greg’s BHAG: impacting 30,000 providers through education

24:30 How to find Greg / Chadwick Digital

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISproviders #NDISbusiness #disabilityservices #NDISmarketing #NDISreferrals #NDISwebsite #NDISSEO #NDISoperations #NDISleadership #ProfitableNDISProvider #SILprovider #SDA #NDIScompliance

In this episode, Paul Bryan and Tania Gomez are joined by Hank from de Jonge Read, who shares his personal journey of losing a successful tourism business after 9/11, and how that experience led him to spend decades helping business owners navigate financial distress.

The conversation is especially relevant for NDIS and aged care providers, covering early financial warning signs, practical steps to stabilise cash flow, when to seek help, and what a “smart exit” can look like when a business is under pressure.

Episode Highlights:

00:00 Welcome + intro to Hank

01:00 Hank’s story: 9/11 collapse → liquidation + bankruptcy

04:00 Advice gap: insolvency practitioner duty is to creditors

06:00 Early warning signs: BAS/super behind, bill juggling, ATO letters

08:30 First steps: weekly cashflow forecast + act early for more options

11:30 Restructure vs sell vs close: decide based on goals + numbers

14:30 If you’re panicking: stop tipping personal money in, get advice

17:00 “Smart exit” options: controlled sale or small business restructure

20:00 Mindset: you’re not alone; clarity reduces fear

22:00 Contact: free chat + written advice; djra.com.au

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISBusiness #DisabilityServices #AgedCare #CashFlow #BusinessRestructure #SmallBusiness #ATO #BAS #PAYG #Superannuation #DirectorLiability #BusinessAdvice #BusinessExit #NDISLeadership #NDISOperations #ProfitableNDISProvider #Compliance #SCHADS

In this episode of the Profitable NDIS Provider Podcast, Tania Gomez and Paul Bryan unpack the 5 traits of sustainable providers and the 5 red flags that show a provider is on the path to failure.

They explore structure vs chaos, building capacity before growth, understanding your numbers, investing in compliance and quality, staff retention, and what real leadership looks like in an NDIS business.

You’ll also get 7 powerful self-audit questions to test your business today.

00:00 Intro

02:25 Trait #1 – Structure over chaos

04:00 Trait #2 – Build capacity before you grow

05:55 Trait #3 – Know your numbers

08:00 Trait #4 – Invest in compliance & quality

11:25 Trait #5 – Culture & retention

13:10 Red flags: grey zone & growing too fast

15:40 Red flags: no unit economics & reactive hiring

20:00 Red flag: inconsistent leadership

21:10 What long-term providers do differently

22:30 Embracing regulation & building culture

24:00 Decision-making frameworks & fast adaptation

25:15 Self-audit questions

26:50 Wrap-up

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISBusiness #SILProvider #SDA #DisabilityServices #Compliance #SCHADS #NDISAudit #NDISQualityAndSafeguards #NDISRegistration #NDISLeadership #NDISOperations #ProfitableNDISProvider

Paul Bryan and Tania Gomez recap a huge two months: the National SIL Summit, fresh short-term respite (STR) guidelines, the new NDIS Price Guide, Tania’s Auditly AI policies pilot, Provider X highlights, and what’s coming up for November/December (including two free community sessions).

Episode Highlights:

00:00 – Welcome & why this is a Sept/Oct double wrap

01:05 – National SIL Summit: 170 in-room + 100 online, format & feedback

03:35 – Behind the scenes: hiccups, learnings, shout-outs (hi, Chris!)

06:05 – Paul’s wins: Provider X Melbourne, Profitable Provider October on-ramp

08:00 – Auditly (AI policy platform): what it does, why it matters, pilot details

12:55 – AI as leverage (SXSW takeaways, using tech beyond email drafts)

15:10 – Short-Term Respite (STR) guidelines: what’s in/out, kids, travel, food

19:55 – New NDIS Price Guide: expected shifts, ops impact, change management

22:50 – SIL Summit recordings inside Provider Collective (how to access)

24:05 – Paul’s Dec/Jan free sessions: Holiday Like a Pro & 26 Launch

26:15 – Coming soon: Future-Proofing your SIL/SDA books (timelines)

28:40 – November on-ramp (bonus intake) & why community going solo

30:10 – Final thoughts, subscribe/ratings

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #SIL #SDA #ShortTermRespite #PriceGuide #AuditReadiness #Policies #AIinNDIS #Australia

Tania Gomez and Paul Bryan sit down with Amy Gray, founder of NDIS Blackbelt and mum to Illyana, to explore how lived experience can reshape provider culture, retention, and day-to-day care. Amy shares practical frameworks (built from the cracks she’s lived through) to help providers turn heart into sustainable strategy.

Episode Highlights:

00:00 – Welcome & Amy’s story: parent, nurse, founder

02:15 – “Personal pain to professional purpose” why she built NDIS Blackbelt

05:20 – The gap families live in vs what services deliver

07:10 – From lived experience to usable frameworks (not theory)

09:05 – The Five Rs of Retention: born from turnover & instability

10:30 – Breaking Barriers Workshop & Culture from Day One induction

12:00 – The “Language of Us”: changing culture by changing words

14:05 – Heart vs strategy: how to avoid burnout and “hollowing out”

16:40 – Rhythm rules: culture as repetition, not policy

18:25 – Being “too close” & building structure around lived truth

20:10 – Legacy: doing good with pain; modeling resilience for kids

22:05 – The one thing providers should remember: culture is everything

23:20 – “We’re not building a workforce—we’re building nervous systems”

25:00 – Habits, language, and cultural tattooing (deliberate, repeated)

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #DisabilitySupport #AlliedHealth #CareLeadership #ProviderCulture #Retention #LivedExperience #Australia

Tania Gomez and Paul Bryan sit down with Michael Clark (Athletic Koala) to unpack how NDIS providers can build a reliable flow of referrals, without burning cash on ads or burning out. Michael covers what actually works: authenticity over polish, relationship-driven marketing, becoming referral-worthy, and using LinkedIn & podcasting the right way.

Episode Highlights:

00:00 – Intro & why consistent referrals matter more than ever

02:05 – The #1 marketing mistake providers make: not being themselves

04:10 – Ads strategy: why paid is “short-term rocket fuel” (and what to do instead)

06:40 – Crafting a promise you can actually keep (and putting it in your ads/website)

08:30 – Trust at scale: how to become genuinely referral-worthy

11:10 – Reliability beats “gloss”: consistent, predictable, and reliable wins

13:15 – Specialise to be remembered (you can’t be “the everything” provider)

15:05 – Podcast power: relationships, downloads (and how to start smart)

18:40 – LinkedIn that works: help first, connect with leaders, be human

22:10 – Relationship compounding: keep promises, give generously, follow up

24:30 – If starting from scratch: the lowest-effort, highest-return moves

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISMarketing #Referrals #LinkedInMarketing #PodcastMarketing #AlliedHealth #DisabilitySupport #Australia #CareBusiness

Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.

Episode Highlights:

00:00 – Intro & why this topic matters now

02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent)

04:10 – Efficiency without cutting care: templates, automation, admin capture

06:05 – AI for notes (Heidi), freeing time for better therapy & records

08:00 – Supervision, leadership curriculum & consistency across teams

09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work

12:05 – Talking about “change” (without saying “change”): certainty + cadence

14:00 – Communicating with participants: person-first framing & continuity

15:45 – Mobile service reality: auditing schedules, reducing dead time

17:10 – When long drives don’t stack up: shifting to telehealth (done well)

19:00 – Data that drives decisions: KPI tool synced to practice software

21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools

23:00 – Advice to new providers: sober market view, systems early, grow a team

25:00 – Where to find Gabriella & GRP Speech Pathology

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia

In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.

Episode Highlights:

00:00 – Intro & why tech matters now (even for small providers)

02:05 – Is infrastructure only for large providers? Why starting early pays off

04:10 – The real reason system changes fail: training vs features

06:00 – Building for compliance first (CRM → rostering) & tailoring workflows

08:05 – Onboarding done right: structured sessions, unlimited training, account managers

09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards

11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans

13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth

15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry

16:10 – Change management: phasing adoption (start with rostering, then intake, etc.)

17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready

19:10 – Final tips + how to reach Vertex360

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia

Hosts Paul Bryan and Tania Gomez sit down with Trystan Conway (Conway Consulting Group; physio, ex-cofounder of a $50M national provider) to unpack the federal Thriving Kids announcement—what’s known, what isn’t, and how allied health and paediatric providers can prepare. We separate facts from spin, assess risks vs opportunities, and map practical next steps for clinics.

Episode Highlights

00:00 – Welcome & why this out-of-sequence episode

01:05 – What the Minister announced: scope, funding headline, timelines

02:30 – What we actually know (and don’t): facts vs speculation

04:05 – Funding model questions: block funding? Medicare items? access pathways?

06:05 – Are current NDIS kids staying? What about “mild–moderate” language?

07:15 – Foundational supports vs Thriving Kids: overlap or replacement?

08:40 – Allied health lens: where do OTs, speech, physio fit (really)?

10:05 – Biggest unknowns providers need clarity on (pricing, referral routes, capacity)

11:20 – Risk check: threat, opportunity, or both?

12:45 – Transition risk for paeds providers; class & gap-fee concerns

14:10 – Practical moves: partnerships with GPs, schools, MCH, playgroups

15:15 – Diversification ideas: mixed caseloads, groups, parent education, digital

16:30 – Track early signals: referral trends, scenario-model your revenue

18:00 – Preparing teams & clients amid uncertainty; advocacy that lands

19:30 – Final advice for owners: manage risk, control what you can, collaborate

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #AlliedHealth #Paediatrics #ThrivingKids #FoundationalSupports #EarlyIntervention #NDISBusiness #NDISAlliedHealth #HealthPolicy #Australia

Hosts Tania Gomez and Paul Bryan run a live experiment: they “interview” Toby—an AI agent trained on their posts and sector updates—to pressure-test what AI thinks about NDIS growth, compliance, collaboration, person-centred care, and staying adaptable through rapid change. Where’s it generic, where’s it useful—and what should providers actually do next?

Episode Highlights:

00:00 – Welcome & today’s experiment: meet “Toby,” the AI consultant

01:35 – Biggest lie in NDIS business: doing everything yourself

03:05 – Collaboration that works (SIL + therapy partnerships, shared referrals)

04:40 – Scaling person-centred care without losing the individual touch

06:10 – What AI can (and can’t) do for person-centred practice

07:45 – First fix for overwhelmed providers: visibility into core processes

09:05 – Quick win: simple PM tools (Trello/Asana) to reduce admin chaos

10:10 – Matching tools to budget & your current stack

11:10 – Grow or play safe? (Strategic growth vs. risk, in a changing NDIS)

13:05 – How to stay adaptable: continuous learning, open comms, flexible tech

15:00 – Compliance sanity check: when to bring in a specialist

16:05 – Ops & growth support: where Profitable Provider fits

17:10 – Will AI replace us? (Spoiler: it replaces those who don’t use it)

19:05 – Training AI on your own processes for better decisions

21:00 – Beyond “ChatGPT for posts”: real AI agents that reduce duplicate admin

23:10 – Final thoughts + sign-off from Toby

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDISPodcast #NDISProviders #NDISBusiness #PersonCentredCare #NDISCompliance #CareSector #AIinHealthcare #HealthTech #Automation #ProfitableProvider #TaniaGomez