Paul Bryan and Tania Gomez recap a huge two months: the National SIL Summit, fresh short-term respite (STR) guidelines, the new NDIS Price Guide, Tania’s Auditly AI policies pilot, Provider X highlights, and what’s coming up for November/December (including two free community sessions).

Episode Highlights:

00:00 – Welcome & why this is a Sept/Oct double wrap

01:05 – National SIL Summit: 170 in-room + 100 online, format & feedback

03:35 – Behind the scenes: hiccups, learnings, shout-outs (hi, Chris!)

06:05 – Paul’s wins: Provider X Melbourne, Profitable Provider October on-ramp

08:00 – Auditly (AI policy platform): what it does, why it matters, pilot details

12:55 – AI as leverage (SXSW takeaways, using tech beyond email drafts)

15:10 – Short-Term Respite (STR) guidelines: what’s in/out, kids, travel, food

19:55 – New NDIS Price Guide: expected shifts, ops impact, change management

22:50 – SIL Summit recordings inside Provider Collective (how to access)

24:05 – Paul’s Dec/Jan free sessions: Holiday Like a Pro & 26 Launch

26:15 – Coming soon: Future-Proofing your SIL/SDA books (timelines)

28:40 – November on-ramp (bonus intake) & why community going solo

30:10 – Final thoughts, subscribe/ratings

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #SIL #SDA #ShortTermRespite #PriceGuide #AuditReadiness #Policies #AIinNDIS #Australia

Tania Gomez and Paul Bryan sit down with Amy Gray, founder of NDIS Blackbelt and mum to Illyana, to explore how lived experience can reshape provider culture, retention, and day-to-day care. Amy shares practical frameworks (built from the cracks she’s lived through) to help providers turn heart into sustainable strategy.

Episode Highlights:

00:00 – Welcome & Amy’s story: parent, nurse, founder

02:15 – “Personal pain to professional purpose” why she built NDIS Blackbelt

05:20 – The gap families live in vs what services deliver

07:10 – From lived experience to usable frameworks (not theory)

09:05 – The Five Rs of Retention: born from turnover & instability

10:30 – Breaking Barriers Workshop & Culture from Day One induction

12:00 – The “Language of Us”: changing culture by changing words

14:05 – Heart vs strategy: how to avoid burnout and “hollowing out”

16:40 – Rhythm rules: culture as repetition, not policy

18:25 – Being “too close” & building structure around lived truth

20:10 – Legacy: doing good with pain; modeling resilience for kids

22:05 – The one thing providers should remember: culture is everything

23:20 – “We’re not building a workforce—we’re building nervous systems”

25:00 – Habits, language, and cultural tattooing (deliberate, repeated)

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #DisabilitySupport #AlliedHealth #CareLeadership #ProviderCulture #Retention #LivedExperience #Australia

Tania Gomez and Paul Bryan sit down with Michael Clark (Athletic Koala) to unpack how NDIS providers can build a reliable flow of referrals, without burning cash on ads or burning out. Michael covers what actually works: authenticity over polish, relationship-driven marketing, becoming referral-worthy, and using LinkedIn & podcasting the right way.

Episode Highlights:

00:00 – Intro & why consistent referrals matter more than ever

02:05 – The #1 marketing mistake providers make: not being themselves

04:10 – Ads strategy: why paid is “short-term rocket fuel” (and what to do instead)

06:40 – Crafting a promise you can actually keep (and putting it in your ads/website)

08:30 – Trust at scale: how to become genuinely referral-worthy

11:10 – Reliability beats “gloss”: consistent, predictable, and reliable wins

13:15 – Specialise to be remembered (you can’t be “the everything” provider)

15:05 – Podcast power: relationships, downloads (and how to start smart)

18:40 – LinkedIn that works: help first, connect with leaders, be human

22:10 – Relationship compounding: keep promises, give generously, follow up

24:30 – If starting from scratch: the lowest-effort, highest-return moves

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISMarketing #Referrals #LinkedInMarketing #PodcastMarketing #AlliedHealth #DisabilitySupport #Australia #CareBusiness

Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.

Episode Highlights:

00:00 – Intro & why this topic matters now

02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent)

04:10 – Efficiency without cutting care: templates, automation, admin capture

06:05 – AI for notes (Heidi), freeing time for better therapy & records

08:00 – Supervision, leadership curriculum & consistency across teams

09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work

12:05 – Talking about “change” (without saying “change”): certainty + cadence

14:00 – Communicating with participants: person-first framing & continuity

15:45 – Mobile service reality: auditing schedules, reducing dead time

17:10 – When long drives don’t stack up: shifting to telehealth (done well)

19:00 – Data that drives decisions: KPI tool synced to practice software

21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools

23:00 – Advice to new providers: sober market view, systems early, grow a team

25:00 – Where to find Gabriella & GRP Speech Pathology

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia

In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.

Episode Highlights:

00:00 – Intro & why tech matters now (even for small providers)

02:05 – Is infrastructure only for large providers? Why starting early pays off

04:10 – The real reason system changes fail: training vs features

06:00 – Building for compliance first (CRM → rostering) & tailoring workflows

08:05 – Onboarding done right: structured sessions, unlimited training, account managers

09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards

11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans

13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth

15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry

16:10 – Change management: phasing adoption (start with rostering, then intake, etc.)

17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready

19:10 – Final tips + how to reach Vertex360

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia

Hosts Paul Bryan and Tania Gomez sit down with Trystan Conway (Conway Consulting Group; physio, ex-cofounder of a $50M national provider) to unpack the federal Thriving Kids announcement—what’s known, what isn’t, and how allied health and paediatric providers can prepare. We separate facts from spin, assess risks vs opportunities, and map practical next steps for clinics.

Episode Highlights

00:00 – Welcome & why this out-of-sequence episode

01:05 – What the Minister announced: scope, funding headline, timelines

02:30 – What we actually know (and don’t): facts vs speculation

04:05 – Funding model questions: block funding? Medicare items? access pathways?

06:05 – Are current NDIS kids staying? What about “mild–moderate” language?

07:15 – Foundational supports vs Thriving Kids: overlap or replacement?

08:40 – Allied health lens: where do OTs, speech, physio fit (really)?

10:05 – Biggest unknowns providers need clarity on (pricing, referral routes, capacity)

11:20 – Risk check: threat, opportunity, or both?

12:45 – Transition risk for paeds providers; class & gap-fee concerns

14:10 – Practical moves: partnerships with GPs, schools, MCH, playgroups

15:15 – Diversification ideas: mixed caseloads, groups, parent education, digital

16:30 – Track early signals: referral trends, scenario-model your revenue

18:00 – Preparing teams & clients amid uncertainty; advocacy that lands

19:30 – Final advice for owners: manage risk, control what you can, collaborate

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #AlliedHealth #Paediatrics #ThrivingKids #FoundationalSupports #EarlyIntervention #NDISBusiness #NDISAlliedHealth #HealthPolicy #Australia

Hosts Tania Gomez and Paul Bryan run a live experiment: they “interview” Toby—an AI agent trained on their posts and sector updates—to pressure-test what AI thinks about NDIS growth, compliance, collaboration, person-centred care, and staying adaptable through rapid change. Where’s it generic, where’s it useful—and what should providers actually do next?

Episode Highlights:

00:00 – Welcome & today’s experiment: meet “Toby,” the AI consultant

01:35 – Biggest lie in NDIS business: doing everything yourself

03:05 – Collaboration that works (SIL + therapy partnerships, shared referrals)

04:40 – Scaling person-centred care without losing the individual touch

06:10 – What AI can (and can’t) do for person-centred practice

07:45 – First fix for overwhelmed providers: visibility into core processes

09:05 – Quick win: simple PM tools (Trello/Asana) to reduce admin chaos

10:10 – Matching tools to budget & your current stack

11:10 – Grow or play safe? (Strategic growth vs. risk, in a changing NDIS)

13:05 – How to stay adaptable: continuous learning, open comms, flexible tech

15:00 – Compliance sanity check: when to bring in a specialist

16:05 – Ops & growth support: where Profitable Provider fits

17:10 – Will AI replace us? (Spoiler: it replaces those who don’t use it)

19:05 – Training AI on your own processes for better decisions

21:00 – Beyond “ChatGPT for posts”: real AI agents that reduce duplicate admin

23:10 – Final thoughts + sign-off from Toby

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDISPodcast #NDISProviders #NDISBusiness #PersonCentredCare #NDISCompliance #CareSector #AIinHealthcare #HealthTech #Automation #ProfitableProvider #TaniaGomez

In this episode of the Profitable NDIS Provider Podcast, hosts Tania Gomez and Paul Bryan kick off Season 7 with an August debrief packed with wins, worries, and what to do next. From the proposed Thrive Kids program and mandatory registration consultation to Allied Health travel cuts, they unpack what’s changing—and share practical tech and ops moves you can roll out immediately.

Tania also recaps the launch of the multi-author book Your NDIS Business (400+ copies in the first month!) and previews two new titles arriving Oct/Nov. Paul shares updates from Profitable Provider including a fresh cohort completing the 30-day on-ramp, new Local Provider Hubs nationwide, and a sneak peek at Provider OS—a playbook-driven operating system for care businesses.

Episode Highlights:

00:00 – Welcome back: Season 7 & sprint to 100 episodes

02:05 – Wins: Profitable Provider on-ramp, Local Provider Hubs & streaming micro-events

04:05 – Book launch: Your NDIS Business (and the audiobook vibes) + two new books coming

07:10 – Big policy shifts: Thrive Kids program, budget lines & what we don’t know yet

12:10 – Mandatory registration consultation: what it says (and doesn’t)

15:00 – Allied Health travel cuts: petition momentum vs. provider reality

17:30 – Diversifying funding: state/federal programs & private pay—why nimbleness matters

19:10 – Tools we actually use: Reconnect Pro CRM/automation to consolidate tech & costs

22:20 – AI in practice: web chat, SMS/email sequences, on-call phone AI, fewer missed steps

26:10 – September preview: Business Chicks Bali, QuestX (Sydney), SIL Summit (Gold Coast + virtual)

29:15 – Provider OS: playbooks, processes, and building a resilient business

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDISPodcast #NDISProviders #NDISAustralia #NDISBusiness #NDISCompliance #AlliedHealth #NDISReform #MandatoryRegistration #ThriveKids #SIL #SupportCoordination #PracticeManagement #Automation #AIForProviders #ProfitableProvider #TaniaGomez

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez sit down with Parth Patel from Stratex to unpack the disability worker cost model and what it means for NDIS businesses.

Parth shares his journey from working frontline roles in the disability sector to founding multiple businesses, and now consulting with Stratex to help providers build sustainable and profitable services. He breaks down how the disability worker cost model affects margins, key cost drivers providers must understand, and the importance of optimisation in today’s challenging environment.

If you’re running an NDIS business and want clarity on your numbers, this episode is packed with practical insights — including a free cost calculator tool that shows exactly where your business stands.

Episode Highlights:

00:00 – Welcome & introduction to Parth Patel

03:10 – Parth’s background & founding multiple NDIS ventures

05:45 – Why margins are razor-thin & the reality of $1 per billable hour

08:20 – Breaking down the disability worker cost model: labour costs & overheads

12:05 – Common mistakes providers make with supervision & rostering

14:20 – Using the Stratex disability cost calculator to identify risks & opportunities

16:50 – Practical steps to optimise your business & improve sustainability

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth

In this episode of the Profitable NDIS Provider Podcast, hosts Paul Bryan and Tania Gomez are joined by Brendon Woolf – an NDIS participant, advocate, and SDA consultant with over 40 years’ lived disability experience.

Brendon shares his powerful personal journey, from battling the AAT to secure SDA funding, to working across both provider and participant perspectives. He offers unfiltered insights into current sector challenges — from funding cuts and SDA design flaws to tokenistic disability hiring — and how genuine co-design can transform services.

This conversation goes deep into advocacy, participant empowerment, and practical advice for providers on engaging with people with disability in meaningful ways.

Episode Highlights:

00:00 – Welcome & Brendon’s introduction

04:05 – Lived experience navigating SDA & the AAT process

08:40 – Current changes affecting participants: funding cuts, SDA design updates & loss of flexibility

13:15 – Why participants feel exhausted, unheard & undervalued

17:20 – Moving from tokenistic representation to genuine inclusion in policy and business decisions

22:05 – The importance of advocacy & preparing for an ageing carer population

26:15 – Balancing work in the disability sector as a participant without burning out

30:20 – Advice for providers & participants on surviving the constant change in the NDIS

34:40 – Final thoughts, upcoming events & how to connect with Brendon

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDISPodcast #NDISAustralia #NDISProviders #NDISLeadership #TaniaGomezConsulting #ProfitableNDIS #NDISAI #NDISCompliance #SILProviders #NDISInnovation #HomeCareRollout #NDISCulture #NDISRisk #NDISRegistration #NDISUnregistered #NDISBusinessGrowth