Paul Bryan and Tania Gomez sit down with Gabriella Ptasznik (Founder, GRP Speech Pathology) to unpack how an all-mobile allied health team (40+ speechies) is staying viable and person-centred amid pricing freezes, travel cuts, and rising costs. We cover efficiency without cutting care, AI-assisted documentation, wellbeing-first leadership, KPI visibility, telehealth pivots, and communicating change with certainty.

Episode Highlights:

00:00 – Intro & why this topic matters now

02:05 – What policy & pricing shifts look like at ground level (travel, wages, rent)

04:10 – Efficiency without cutting care: templates, automation, admin capture

06:05 – AI for notes (Heidi), freeing time for better therapy & records

08:00 – Supervision, leadership curriculum & consistency across teams

09:40 – Protecting clinician wellbeing: debriefs, buddy systems, flexible work

12:05 – Talking about “change” (without saying “change”): certainty + cadence

14:00 – Communicating with participants: person-first framing & continuity

15:45 – Mobile service reality: auditing schedules, reducing dead time

17:10 – When long drives don’t stack up: shifting to telehealth (done well)

19:00 – Data that drives decisions: KPI tool synced to practice software

21:15 – Low-cost dashboards (APIs → Sheets) vs expensive BI tools

23:00 – Advice to new providers: sober market view, systems early, grow a team

25:00 – Where to find Gabriella & GRP Speech Pathology

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #AlliedHealth #SpeechPathology #NDISCompliance #Telehealth #CareOperations #CareTech #DisabilitySupport #Australia