In this episode of the Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez sit down with Faraz Khan (Vertex360) to unpack how NDIS providers—including small and new providers—can use the right tech stack to lift compliance, reduce admin, and protect thin margins. We cover when to adopt systems, avoiding “shiny tool” churn, onboarding & change management, and what auditors actually want to see.

Episode Highlights:

00:00 – Intro & why tech matters now (even for small providers)

02:05 – Is infrastructure only for large providers? Why starting early pays off

04:10 – The real reason system changes fail: training vs features

06:00 – Building for compliance first (CRM → rostering) & tailoring workflows

08:05 – Onboarding done right: structured sessions, unlimited training, account managers

09:30 – “Do I need a new system?” The audit-panic test & live compliance dashboards

11:05 – Roster smarter: groups, 1:1, geo-restrictions, signatures, in-app plans

13:15 – All-in-one vs patchwork: ditch PDFs, emails, and DocuSigns for one source of truth

15:00 – Pricing reality: thin margins vs pricey software; cost as a barrier to entry

16:10 – Change management: phasing adoption (start with rostering, then intake, etc.)

17:30 – What the Commission asks for now (beyond shift notes) & being audit-ready

19:10 – Final tips + how to reach Vertex360

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

#NDIS #NDISProviders #NDISCompliance #NDISSoftware #Rostering #CareTech #AgedCare #AlliedHealth #DisabilitySupport #Australia