In this episode of The Profitable NDIS Provider Podcast, Paul Bryan and Tania Gomez are joined by Josh Pix from Resolv to demystify NDIS payment locks, holds, and rejections. They discuss how providers can respond to manual reviews, prevent payment delays, and ensure they have the right evidence to substantiate claims.

Key Topics Covered:

✔️ Understanding payment locks, holds, and manual reviews

✔️ PACE system & why payment scrutiny is increasing

✔️ How to respond effectively to NDIA payment integrity requests

✔️ Proactive strategies to avoid cash flow disruptions

✔️ The critical documents every provider must have

Episode Highlights:

00:00 – Welcome back! Introducing Josh Pix from Resolv

03:20 – Why NDIS payments are being frozen & manually reviewed

07:45 – What to do if you receive a Payment Integrity Unit request

11:30 – Common red flags that trigger NDIS payment holds

15:50 – How manual reviews impact cash flow & payroll

20:10 – Essential checklist for substantiating payments

26:30 – How to run a "fire drill" to test if your business is compliant

31:50 – Payment rejections vs. payment holds – what’s the difference?

38:00 – How Resolv helps providers navigate payment issues & audits

45:00 – NDIS payment delays: What the recent court cases mean for providers

Listen via:

Podbean: ⁠https://profitablendisprovider.podbean.com/⁠

Apple Podcast: ⁠https://apple.co/3UQI0cA⁠

Spotify: ⁠https://podcasters.spotify.com/pod/show/the-profitable-ndis⁠

YouTube: @ProfitableNDIS_ProviderPodcast

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