The COO Roundtable

Episode 86: Dawn Claussen and Michael Young


Listen Later

In this episode, Matt is joined by Dawn Claussen, Chief Operating Officer at Mutual Group, and Michael Young, President and Managing Partner at Integrated Advisors Network. Mutual Group specializes in providing operational, strategic, and advisory support to financial service firms. Their goal is to help organizations optimize their processes, scale efficiently, and focus on what they do best―serving clients. Integrated Advisors Network is a collaborative platform for independent financial advisors. They provide resources, technology, and support to help advisors grow their businesses while maintaining their independence and delivering exceptional service to their clients. Dawn and Michael share expertise in helping firms define their growth strategies, identifying their ideal clients, and serving those clients more effectively.  The conversation dives deep into essential topics for growing and scaling businesses, including:

 

  • The importance of documented processes, both for their own businesses as well as for the firms they support
  • How their firms have navigated remote vs. in-office work, and the pros and cons of each approach
  • The longstanding tension between Sales and Operations, and how fostering collaboration between these departments can drive businesses forward
  • Whether RIAs should focus on building their own AI tools or rely on the AI advancements from tech vendors
  • Real-world examples of how firms are leveraging AI in today’s business environment
  • The views and opinions expressed by guests on The COO Roundtable are their own and do not necessarily reflect the views of Coldstream Wealth Management. Guest statements regarding their firms, including assets under management and business performance, have not been independently verified by Coldstream.

    ...more
    View all episodesView all episodes
    Download on the App Store

    The COO RoundtableBy Coldstream Wealth Managment

    • 4.5
    • 4.5
    • 4.5
    • 4.5
    • 4.5

    4.5

    20 ratings


    More shows like The COO Roundtable

    View all
    The Joe Rogan Experience by Joe Rogan

    The Joe Rogan Experience

    228,292 Listeners

    REAL AF with Andy Frisella by Andy Frisella

    REAL AF with Andy Frisella

    32,812 Listeners

    The World and Everything In It by WORLD Radio

    The World and Everything In It

    7,116 Listeners

    Animal Spirits Podcast by The Compound

    Animal Spirits Podcast

    2,036 Listeners

    The Compound and Friends by The Compound

    The Compound and Friends

    2,158 Listeners

    Kitces and Carl - Real Talk for Real Financial Advisors by Michael Kitces, MSFS, MTAX, CFP and Carl Richards, CFP

    Kitces and Carl - Real Talk for Real Financial Advisors

    243 Listeners

    All-In with Chamath, Jason, Sacks & Friedberg by All-In Podcast, LLC

    All-In with Chamath, Jason, Sacks & Friedberg

    10,194 Listeners

    PBD Podcast by PBD Podcast

    PBD Podcast

    4,329 Listeners

    Ask The Compound by The Compound

    Ask The Compound

    338 Listeners

    The WealthStack Podcast by Shannon Rosic

    The WealthStack Podcast

    6 Listeners

    The Tucker Carlson Show by Tucker Carlson Network

    The Tucker Carlson Show

    16,424 Listeners

    Contrasting Viewpoints with Mark Hurley and Ray Sclafani by FA Magazine

    Contrasting Viewpoints with Mark Hurley and Ray Sclafani

    4 Listeners