In this episode I discuss my communication strategy when communicating with patients, families and facility staff.

Instead of trying to discuss specific scenarios, I review my overall 6 strategies I use to communicate effectively.

I don’t describe these strategies as the umbrella I function under. They are more like a roof. A roof is complicated. There isn’t just one item that provides the cover we need for our home. There are 2x4 and 2x4 wooden supports. There is also plywood sheeting that needs to be applied before the shingles can be attached.

The six roofing supports are as follows.

1. Be Non-Confrontational 
2. Listen, Validate then Communicate
3. There is nothing wrong with a quiet room
4. Let people be wrong if it helps them feel better
5. Stop feeling pressure to know all the answers
6. Be like a four-year-old kid

Please don’t forget to complete the “Your Opinion Matters” survey being conducted by Shelley Henry.

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816-834-9191
[email protected]
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