It all starts with you! That is what Carolyne Truelove believes and breaths into her team’s culture. Join Stephanie Todd as she hosts ERCx Chats from TIAA Bank Field and the home of the Jacksonville Jaguars.

To watch the video interview and learn more about Fanatic’s Head of Global Fan Experience, Carolyne Truelove, talking about fostering a culture of diverse perspectives go to http://bit.ly/ercx-pc-ep8-sn2

#ERCBPO #ERCxChats #Fanatics #Diversity #Inclusion

How many languages have you mastered? Truelove speaks seven, yes SEVEN different languages. Join her and ERCx Chats host Stephanie Todd as they explore diverse perspectives in CX.

To watch the video interview and learn more about Fanatic’s Head of Global Fan Experience, Carolyne Truelove, talking about fostering a culture of diverse perspectives go to http://bit.ly/ercx-pc-ep8-sn1

#ERCBPO #ERCxChats #Fanatics #Diversity #Inclusion

Prefer to listen to ERCx Chats while you work? Don't miss the latest podcast. In Episode 7, ERC's Chief Strategy Officer, Stephanie Todd, chats with Co-Founder, CEO of PickUp Dan Healy.

Are you a manager struggling to grow your team? Do you have a tough time delegating? It happens to all of us. @Dan Healy, shares valuable insight for anyone trying to make the right hire in our latest episode of ERCx Chats.

#ERCxChats #ERC #CareerGrowth #Leadership #PeopleManager #Cx #SportsBetting #Gambling

Prefer to listen to ERCx Chats while you work? Don't miss the latest podcast. In Episode 7, ERC's Chief Strategy Officer, Stephanie Todd, chats with Co-Founder, CEO of PickUp Dan Healy about the future of sports betting.

Is gambling available in the state that you call home? If not, it very likely will be soon. What does the future of sports betting look like? ERCx Chats Host Stephanie Todd asks the latest player in the game, Co-Founder and CEO of PickUp Dan Healy, to weigh in on that topic.

#ERCxChats #SportsBetting #PickUp

Prefer to listen to ERCx Chats while you work? Don't miss the latest podcast. In Episode 7, ERC's Chief Strategy Officer, Stephanie Todd, chats with Co-Founder, CEO of PickUp Dan Healy.

Sharing equity, especially in the start-up phase is no easy feat, but Dan Healy did just that. ERCx Chats host Stephanie Todd discusses with Healy why he believes sharing ownership adds value to any company.

#ERCxChats #ERC #PickUp #SportsBetting #OnlineBetting #Gambling #CX #EmployeeEmpowerment #EmployeeOwnership

Prefer to listen to ERCx Chats while you work? Don't miss the latest podcast. In Episode 7,  ERC's Chief Strategy Officer, Stephanie Todd, chats with Co-Founder, CEO of PickUp @Dan Healy.

Betting on sports seemed like a pretty solid wager, until Dan Healy, Co-Founder, and CEO of PickUp, decided to start his business when sports were canceled due to COVID-19. ERCx Chats host Stephanie Todd asks Healy how his business prevailed and why staying true to his core business model helped him win in the midst of a pandemic.

#ERCxChats #CX #COVID-19 #SportsBetting #CustomerSuccess

Prefer to listen to ERCx Chats while you work? Don't miss the latest podcast. In Episode 7,  ERC's Chief Strategy Officer, Stephanie Todd, chats with Co-Founder, CEO of PickUp @Dan Healy.

If you are a sports fan, you will love this episode of ERCx Chats.  Our Chief Strategy Officer Stephanie Todd discusses how recognizing customer behavior early on can lead to success with Co-Founder and CEO of PickUp Dan Healy. Healy describes how The Ohio State University shaped the foundation for his future in business and in CX.  And hear how his #CollegeGameDay sign was not only genius marketing but also got him in hot water.

#ERCxChats #ERC #PickUp #CustomerSuccess #GameDay #Buckeyes #TheOhioStateUniversity #CollegeGameDay #SportsBetting

Oftentimes, large companies view customer experience (CX) as an afterthought. But for many startups and smaller companies, a positive CX for customers is integral to their growth and success. As such, CX technology that large companies traditionally employ may not serve the very specific needs of smaller companies. In Episode 6 of ERCx Chats, Bank Novo’s Director of Customer Success Brian Kale talks about the company’s strategy of targeting customers in a personalized way. And why a different CX tech approach is one of the key components to customer retention and revenue growth.

To watch the video interview and learn more about Bank Novo’s Director of Customer Success Brian Kale talking about the company’s strategy of targeting customers in a personalized way, go to http://bit.ly/ercx-pc-ep6

#ERCBPO #CX #Technology #ERCxChats #CustomerCare #Culture

Starting a high-performing CX team is an enormous challenge for any size company. Imagine how much more difficult it is for fast-growing startups! Most companies that have experienced rapid growth didn’t start with a clear CX strategy or roadmap. Despite challenges, they are forced to adapt to rising customer engagement. Such was the case for Uber early in their development. Our next guest for ERCx Chats Episode 5 is Richard “Dickey” Smith. Dickey recently brought his expertise to wearable technology leader Whoop as VP of Membership Services. Hear his story about how he helped expand Uber’s CX infrastructure, and developed Whoop’s member engagement strategy.

To watch the video interview and learn more about Richard Smith’s take on Building Customer Service Teams at Hyper-Growth Companies, go to http://bit.ly/ercx-pc-ep5

#ERCBPO #CX #Technology #ERCxChats #CustomerCare #Culture

Companies that foster a culture of inclusivity and creativity amongst employees, will yield better results in performance and retention. This is true throughout the enterprise, including within customer support teams. Colin Crowley, VP of Customer Experience at Freshly, knows this well. Learn valuable insights from Colin, who spent several years building strong customer teams with out-of-the-box creativity at Freshly.

To watch the video interview and learn more about Colin Crowley's take on Delivering CX Through Creativity, go to http://bit.ly/ercx-pc-ep4

#ERCBPO #CX #Technology #ERCxChats #CustomerCare #Culture