It’s not rocket science – how retail employees are trained and nurtured will have an effect on CX.   It’s something that The Home Depot takes seriously.  As Senior Director of Customer Care, it’s Michael Jones’ job to ensure the values of The Home Depot are translated at each store interaction a customer experiences.  In this episode, Michael explains how and why a values culture in CX is so integral to this retail leader’s success.

To watch the video interview and learn more about Michael Jones's take on Culture Driving CX, go to https://bit.ly/ercx-pc-ep3

#ERCBPO #CX #Technology #ERCxChats #CustomerCare #Culture

Learn how the nation’s leading pizza chain helped revolutionize CX through technology with one of the innovators, Aaron Nilsson.  Now CIO at Jet’s Pizza, Aaron offers his take on this CX journey, and how it has helped propel sales growth during COVID-19.

To watch the video interview and learn more about Aaron Nilsson's take on AI in CX and Food Delivery, go to http://bit.ly/ercx-pc-ep2

#ERCBPO #CX #Technology #ERCxChats #PizzaDelivery #App

Recent advancements in technology have made working from home easier for millions, and in many cases, more efficient.  And during the COVID-19 pandemic, remote work has become the status quo. John Riordan, Director of Support at Shopify has been ahead of the curve for decades as a champion of remote work.  Join John as he discusses his lengthy tenure of building and developing remote teams, and why remote work isn’t going away.

To watch the video interview and learn more about John Riordan's take on The Future of Remote Work, go to http://bit.ly/ercx-pc-ep1

#ERCBPO #CX #ERCxChats #PE #PrivateEquity #WAH #RemoteWork #WorkAtHome #Remote