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Esker On Air
Esker On Air episodes
- Season 3 Episode 9: Strategic AP: The Art of Delivering Value Across the Enterprise with Ernie Humphrey from Treasury Webinars
In this episode of Esker On Air, host Scott Leahy chats with CEO & COO of Treasury Webinars Ernie Humphrey to delve into the topic of creating enterprise-wide strategic value through your AP operation. Learn how to get more out of AP in Episode 9!
23 min - Livestream: Customer Service Week Spotlight - Connecting People, Processes & Technology
In this livestream episode, Esker Business Development Manager Mark Anderson and Major Accounts Advocate Nick Volkmann will be exploring the window of opportunity that digital transformation presents for customer service teams looking to align their people, processes and technology in order to achieve the highest quality customer experience possible.
37 min - Season 3 Episode 8: Celebrating CX Day with Esker's CX Advocates
In this episode of Esker On Air, host Scott Leahy has an in-depth conversation about all things customer service with Esker Customer Experience Advocates Angie Hoffman, Elly Klawitter and Alex Garcia. Discover what it takes to be a best-in-class CX team in Episode 8!
17 min - Season 3 Episode 7: Using Automation to Transform Your Customer Care Team with Esker COO Emmanuel Olivier
In this episode of Esker On Air, you'll get to hear Esker Chief Operating Officer Emmanuel Olivier explain what's causing current complexities in customer service and what strategies and technologies companies are leveraging to overcome them. Listen to Season 3 Ep. 7 of Esker On Air to get all the details!
Contact Information:
ESKER: [email protected]
July Virtual Event: [CLICK]
Gartner Article "Winning in the Hills": [CLICK]
20 min - Livestream: 5 Accounts Payable KPIs You Should Be Measuring
Key Performance Indicators (KPIs), when used correctly, are a transformative tool for realizing your accounts payable (AP) department’s full potential. And as AP continues to be a central driver of business profitability, keeping track of the most influential metrics is the key to guiding business decisions and measuring success.
In this livestream episode, Esker Business Development Managers Chris Morris and Joanna Honore are talking all things metrics: which ones impact you the most, which ones you shouldn’t waste your resources on, and why it all matters when it comes to monitoring AP performance. Join to discover:-The 5 KPIs to measure for an accurate view of your AP performance-How to measure each metric, best practices for improving them and what’s at stake if you don’t-Examples of organizations improving AP performance with the help of AI-driven automation35 min - Season 3 Episode 6: Introduction to the Esker Partner Ecosystem with Frank Cook
In this episode of Esker On Air, host Scott Leahy welcomes Esker Product Owner of Partner Implementation Frank Cook to discuss Esker’s partner ecosystem: how it works, how to become a part of it, and how it sets both Esker and partners apart from the competition. Listen to Season 3 Ep. 6 of Esker On Air to get all the details!
Contact Information:
ESKER: [email protected]
Frank Cook: [email protected]
Esker Partner Program: [CLICK]
15 min - Livestream: Empowering CSRs with Technology - How Automation Brings You Closer to Customers
When you’re a customer service manager (CSR), you’re responsible for a lot: the loyalty and happiness of your customers, the success and satisfaction of the people on your team, and so much more — but not everyone makes it easy. With the help of an AI-driven order automation solution that captures, routes and archives orders as they arrive, CSRs can be freed up from error-prone data entry and time-intensive order retrieval tasks to do more of what they’re good at: serving your customers.
In episode of this livestream series, Esker Customer Advocate Becky Mender and Jeremy Dechaurs will explore how through order management automation, you can empower CSRs to:
1. Quickly retrieve any and all orders (even before processing)
2. Instantly view order images and run customizable reports on orders
3. Communicate with customers via an online chat tool for a more personalized experience
33 min - Season 3 Episode 5: Attracting & Maintaining Talent in the Current Workforce with Michelle Venturini
In this episode of Esker On Air, host Scott Leahy chats with Esker Director of Human Resources, Michelle Venturini, about the changing workforce, the Millennial mindset and how to appeal to their values, and how technology can help with it all. Listen to Season 3 Ep. 5 of Esker On Air to get all the details!
Contact Information:
ESKER: [email protected]
Michelle Venturini: [email protected]
Guidebook: [CLICK]
Blog: [CLICK]
13 min - Season 3 Episode 4: An Intro to Market Dojo with Co-Founder & COO, Nick Drewe
In this episode of Esker On Air, host Scott Leahy welcomes Nick Drewe, COO and Co-Founder of Market Dojo, to talk about the offerings and benefits Market Dojo can provide to current Esker customers. Listen to Season 3 Ep. 4 of Esker On Air to get all the details!
Contact Information:
ESKER: [email protected]
Nick Drewe: [email protected]
Market Dojo: https://marketdojo.com/
31 min - Livestream: Automation 101 - What to Look for in an Automation Solution
Understanding what AI-driven automation can do for your business processes is one thing, but choosing the right solution for your organization’s unique needs and requirements can be one of the most challenging parts of digital transformation. Fortunately, there are specific questions you can ask while narrowing down options to help you make sure you’re choosing the right fit for your company.
In part 2 of this livestream series, Esker Business Development Managers Graham Smith and Chris Hazelet will explore questions (and answers) that will help you find the right automation provider for your team — questions about:1. How much visibility you need into your key business processes2. Where the most mistakes occur in your company and how to eliminate them3. How to address your staff’s needs to help make their jobs easier and more efficient30 min
About Esker On Air
From the publisher's feed
Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts…
that work here. From artificial intelligence, to customer experience, to corporate culture, host Scott Leahy delves into any and all topics related to digitally transforming business processes and creating highly efficient organizations in an increasingly data-driven world.