Esker On Air

In the S2 Episode 3 of Esker On Air, host Scott Leahy chats with CCMP-certified change management expert and Esker Product Owner of Partner Implementations Frank Cook about how to effectively manage organizational change, meaning: what change management is, why it’s vital to the success of any organizational change, and how you can better manage the human side of change to create a more efficient change process with minimal setbacks.

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Hear how and why Sales Platoon is training veterans to be top-performing sales leaders.

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Sales Platoon: https://www.mysalesplatoon.com/

In the Season 2 premiere of Esker On Air, host Scott Leahy talks with Esker CEO and founder Jean-Michel Berard about what Esker does, how we serve our customers and what our mission and core values are.

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The premise of running a business is pretty straightforward: exchange goods or services for payment, and hopefully return a profit. But when you zoom in on the processes at play, things start to get a lot more complicated. Between the product and payment comes a combination of transactional and higher-value activities, customer-facing opportunities and critical organizational handoffs — a complex process better known as the order-to-cash (O2C) cycle.

In Episode 9 of Esker On Air, host Scott Leahy talks with Marisa Brown, APQC’s Senior Principal Research Lead for Supply Chain Management, to shed some light on what the O2C cycle is, how it works, and how business leaders can optimize and capitalize on it. Listen to the new episode to get answers to important questions like:

· Why should you be paying attention to the O2C cycle right now?

· Where do you start when it comes to optimizing O2C processes?

· What tools and technologies can help get the most value out of your O2C processes?

· How has the pandemic affected O2C optimization?

In recent months, we’ve seen business priorities shift dramatically alongside the continuous changes in the global economy. But amidst the uncertainty that the pandemic has provoked for companies around the world, we can pretty much always rely on one thing staying constant: Businesses want to get paid, and the sooner the better.

In Episode 9 of Esker On Air, host Scott Leahy talks with Diana Eagan, Director of Order-to-Cash Sales at Esker, and Joseph Dworak, Procure-to-Pay Sales Manager, about ways businesses can improve their working capital performance to get paid faster and keep bottom lines strong throughout the pandemic, and beyond the pandemic as well. Listen to the new episode to get answers to important questions like:

· What are some basic steps businesses can take to better control working capital?

· What are some quick and fast ways companies can improve their DSO and DPO?

· How do you know which customers to focus collections efforts on?

· What can you do on the front end when the order is received to improve working capital and even drive up sales revenue?

· How can organizations deploy projects with 100% of stakeholders at home?

What Set Esker’s P2P Suite Apart from Competitors to Earn Gartner’s Prestigious Selection

In Episode 7 of Esker On Air, host Scott Leahy talks with Dan Reeve, Director of Sales and Business Development at Esker, and Tim Porter, Director of Strategic Account Sales at Urjanet about the need to automate the notoriously manual processing of utility invoices.

In honor of Veterans Day, we’re mixing things up this week on the podcast. In Episode 6 of Esker On Air, we take a break from our usual topics to recognize and honor on the veterans of Esker. Host Scott Leahy sits down for a conversation with four Esker staff members that have honorably served our country in the U.S. Armed Forces: Dan Reeve, Director of Sales and Business Development; Harry Zimmer, Sales Development Representative, and Matt Postlethwait and Mike Necas, Business Development Managers.

As individual consumers, order management issues are at best a major annoyance. At worst, they’re a reason to swear off purchasing products from a particular company again in the future. But in the B2B realm, issues caused by outdated manual ordering processes can be detrimental not only to a company’s overall customer experience, but also to their profits, staff engagement and process visibility.

In Episode 5 of Esker On Air, host Scott Leahy chats with Nick Carpenter and Chaz Narwicz — Esker’s experts on what it looks like when B2B companies get order management right, and the pains associated with getting it wrong. Discover the how order management automation can help businesses create a better customer experience, gain process visibility and emerge from unprecedented business disruption even stronger and more efficient than before.

There’s no arguing the growing value of providing customers with an enjoyable, personalized experience. In fact, a recent Walker study found that by the end of 2020, customer experience (CX) will overtake price and product as the key brand differentiator. With such emphasis and value being placed on creating a superior customer experience, businesses that prioritize CX and innovate the customer journey will be able to cultivate stronger brand loyalty than companies that don’t.

In Episode 4 of Esker On Air, host Scott Leahy chats with fellow Esker Customer Advocates Jairus Harper, Becky Mender and Sara Hanson for a panel discussion on all things CX — from Esker’s core CX values to how we provide our customers with the best possible experience to cultivate strong, long-lasting relationships.