Esker On Air

Esker On Air

By Esker America'sBusinessTechnologyManagement
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Esker On Air episodes

  • Season 4 Episode 7: Six Signs Your AP Technology Needs an Update

    In this episode of Esker On Air, host Scott Leahy let’s listeners in on six signs that your AP technology is dragging you down and in need of change. Listen to S.4 Ep.7 of Esker On Air and find out if it’s time to upgrade your AP technology and get next steps for finding a solution that can take your AP efficiency to the next level.

    Resources:

    ESKER: [email protected]

    6 Indicators That Your AP Technology Needs Updating [Webinar]

    11 min
  • Season 4 Episode 6: The Evolution of Accounts Receivable with Mark Brousseau

    Listen to S.4 Ep.6 of Esker On Air and get expert insight on: changing expectations for AR, hidden costs of manual AR processes, benefits of using AI-powered receivables solutions, and key considerations for evaluating AR solutions to ensure you get the most out of your automation investment.

    Resources:

    ESKER: [email protected]

    The Evolution of Accounts Receivable [Webinar]

    The Evolution of Accounts Receivable [Whitepaper]

    28 min
  • Season 4 Episode 5: Human & Artificial Intelligence: Finding the Right Balance

    With all the talk of ChatGPT and other ground-breaking AI tools, Customer Service (CS) teams’ ears have certainly perked up. Rather than fearing these smart tools and their efficiency-boosting capabilities, CS teams can start to embrace them to enhance the customer experience while providing more opportunities for value-generating activities.

    Resources:

    ESKER: [email protected]

    Human & Artificial Intelligence: Finding the Right Balance [Full Video]

    19 min
  • Season 4 Episode 4: Migrating From On-Premise to the Cloud: How Esker’s New Microsoft F&O Connector Can Help

    In this episode of Esker On Air, host Scott Leahy dives into the topic of software integration with Esker Technology Evangelist Michael Bowden and Senior Strategic Alliance Manager Jeremy Deuchars. With Michael offering an IT perspective and Jeremy sharing a business point of view, the three discuss common challenges of software integration, best practices to ensure integration success, and how Esker’s integration with Microsoft Dynamics takes the guess work out of it all.

    Resources:

    MS Dynamics 365 F&O Connector Whitepaper [Click]

    19 min
  • Livestream: ChatGPT in B2B Customer Service: How to Capitalize in Generative AI

    Customer service is a bigger priority for companies today than it’s ever been, and customers demanding a more responsive. around-the-clock experience. Rather than remaining a back-room function, customer service is now expected to be more strategic — and with generative AI tools like ChatGPT now available to the masses, there are strategic ways to leverage them to take your customer service to the next level.

    In this livestream episode, Esker Business Development Managers Nick Carpenter and Graham Smith will be delving into the topic of ChatGPT in the B2B customer service space, including:

    • Why ChatGBT is such a valuable tool for Customer Service teams
    • The common myths that are often associated with generative AI
    • Real-life use cases of ChatGPT and the resulting benefits

    33 min
  • Season 4 Episode 2: How X-Rite Took Customer Service to The Next Level with Artificial Intelligence

    In this episode of Esker On Air, host Scott Leahy sits down with X-Rite’s Director of Customer Service Sam Edandison to discuss what led the company to automate order management and what the experience has been like. Listen to S.4 Ep.2 of Esker On Air to hear a firsthand account of what it’s like to implement an automation solution and how to capitalize on the resulting benefits.

    23 min

About Esker On Air

From the publisher's feed

Introducing Esker On Air — a podcast dedicated to breaking through the noise of digital transformation and getting to know Esker on a deeper level through insightful conversations with the experts…