Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.  This episode addresses questions, such as:<ul><li>What is the difference between good service recovery and excellent service recovery?</li><li>What steps can you take to recover from a bad customer experience? </li><li>How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?</li></ul>   Recommended Reading:<a href='https://www.forbes.com/sites/micahsolomon/2017/10/15/bringing-upset-customers-around-best-practices-for-customer-service-recovery/#5c61c9c26e2b'>Turn Those Upset Customers Around: Best Practices for Customer Service Recovery</a>Recommended Learning: <a href='https://9principles.com/collection/build-a-culture-around-service/'>Build A Culture Around Service</a>__________________________________________________________________

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery. This episode addresses questions, such as:What is the difference between good service recovery and excellent service recovery?What steps can you take to recover from a bad customer experience? How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact? Recommended Reading:Turn Those Upset Customers Around: Best Practices for Customer Service Recovery Recommended Learning: Build A Culture Around Service __________________________________________________________________

Is it really enough to provide good, or even, very good customer service? When your organization treats service recovery as just another refund, it misses a valuable growth opportunity. Excellent service recovery turns people with a poor experience into your biggest brand advocates. Listen now to hear the 4 steps to customer recovery.&nbsp; This episode addresses questions, such as:<ul><li>What is the difference between good service recovery and excellent service recovery?</li><li>What steps can you take to recover from a bad customer experience?&nbsp;</li><li>How can your organization own a customer complaint, gain insight to improve, and keep its reputation intact?</li></ul>&nbsp; &nbsp;Recommended Reading:<a href="https://www.forbes.com/sites/micahsolomon/2017/10/15/bringing-upset-customers-around-best-practices-for-customer-service-recovery/#5c61c9c26e2b" rel="noopener noreferrer">Turn Those Upset Customers Around: Best Practices for Customer Service Recovery</a>Recommended Learning: <a href="https://9principles.com/collection/build-a-culture-around-service/" rel="noopener noreferrer">Build A Culture Around Service</a>__________________________________________________________________

Every Person, Every Time

Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.&nbsp;As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.&nbsp;&nbsp;Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work!&nbsp;

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Accelerate Your Performance is a weekly podcast hosted by Dr. Janet Pilcher, Managing Director of Studer Education and author of Hardwiring Excellence in Education. Every week, Janet highlights tactical and actionable strategies that leaders in educational organizations can hardwire to meet successful student, service, and people outcomes. Listen now, and you’ll see why it’s ranked by ListenNotes in the top 5% of podcasts worldwide.   As she introduces a variety of pivotal leadership practices from the 9 Pillars of Leadership Excellence, Janet underscores the importance of seamlessly integrating each practice to deliver positive and impactful results. For each leadership practice she introduces, Janet provides a solid foundation and then collaborates with coaching experts to dig deeper and demonstrate its practical application. Janet also interviews leaders and partners who excel at the tactics to hear about their implementation journeys, hurdles they’ve faced, and their notable achievements. To bring it all together, she offers a broader perspective on leadership, interviewing guests about a diverse array of topics on their paths to achieving organizational excellence.    Follow for weekly insights and actionable strategies to accelerate your performance and become your best at work! 

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