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One in four employees is seriously mentally distressed — and it's rarely about the person; it's about the workplace itself!
This conversation dives into why workplace mental health is quietly collapsing, the hidden cost of untrained managers, and the simple systems — from tracked airtime to two-minute check-ins — that can turn a toxic culture around.
We discussed:
◼ Why depression rates tripled during the pandemic and never came back down
◼ How one Gallup number predicts 70% of your team's engagement
◼ The two simple questions that instantly rebuild trust with your team
◼ Why fixing individuals is solving for the completely wrong problem
◼ How one CEO's 30,000 handwritten notes turned a failing company around
🎙️ Host: Carol Schultz
LinkedIn: https://www.linkedin.com/in/carolbschultz/
Vertical Elevation: https://www.linkedin.com/company/vertical-elevation/
🎤 Guest: Laura Putnam
LinkedIn: https://www.linkedin.com/in/lauraputnam/
Motion Infusion: https://www.linkedin.com/company/various-schools-and-organizations/
🎧 Find us
YouTube: https://www.youtube.com/@EvolvingYourWorkplace
Spotify: https://open.spotify.com/show/72jbAC9Hk4P0EH9wxW1vy4?si=b0eab40cecc343e3
Apple Podcasts: https://podcasts.apple.com/us/podcast/evolving-your-workplace/id1562180951
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
A company with no staff, no payroll, and no traditional org chart — just AI models, subscriptions, and 300 hand-picked consultants!
How a business scales with zero employees: AI-powered prospecting, brutal consultant vetting, deliberately thin 33% margins, virtual CIOs delivering 400% ROI, and why vendors are keeping the AI savings their clients deserve.
We discussed: ◼ Why a firm deliberately keeps just 33% margin while competitors keep 60% ◼ How interviewing 800 consultants during COVID built a 300-person network ◼ The single interview question that exposes technologists who can't think like executives ◼ Why fractional leadership commonly delivers 400% ROI in the mid-market ◼ The "AI dividend" your suppliers are banking as margin instead of passing to you
🎙️ Host: Carol Schultz
LinkedIn: https://www.linkedin.com/in/carolbschultz/
Vertical Elevation: https://www.linkedin.com/company/vertical-elevation/
🎤 Guest: Jeff Roberts
LinkedIn: https://www.linkedin.com/in/robertsjeff/
Innovation Vista: https://www.linkedin.com/company/innovationvista/
🎧 Find us YouTube: https://www.youtube.com/@EvolvingYourWorkplace
Spotify: https://open.spotify.com/show/72jbAC9Hk4P0EH9wxW1vy4?si=b0eab40cecc343e3
Apple Podcasts: https://podcasts.apple.com/us/podcast/evolving-your-workplace/id1562180951
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
"Businesses don't fail because of what they do. They fail because of everything else." – Michael Sakata
In this week’s episode, Carol Schultz sits down with Michael Sakata, President & CEO of the Maryland Transportation Builders and Materials Association (MTBMA), to discuss how federal policy decisions are impacting small businesses, contractors, and transportation firms across the country. The conversation centers on recent changes to disadvantaged business enterprise (DBE) programs, the uncertainty created by shifting regulations, and what business owners can do when the rules suddenly change.
Michael explains how the removal of race-based criteria from DBE certification has created new questions for businesses that have relied on these programs for decades. Rather than focusing on politics, the discussion explores the practical realities facing contractors, engineers, and small business owners as they navigate evolving requirements, funding concerns, and changing government priorities. Carol and Michael also dive into the role of relationships in business success, why networking matters more than ever, and how organizations can remain resilient during periods of uncertainty.
The episode closes with lessons on leadership, communication, membership growth, and the importance of staying engaged with industry associations and policymakers. Michael shares how MTBMA has more than doubled its membership under his leadership and why consistent communication remains one of the most important drivers of retention and long-term success.
Takeaways00:00 Intro: How federal decisions impact everyday businesses
01:05 Michael Sakata's role and the mission of MTBMA
02:19 Changes to disadvantaged business enterprise (DBE) programs
03:40 What the new certification landscape means for small businesses
05:10 Why uncertainty creates challenges for business owners
06:22 Relationship-building vs. government-supported opportunities
08:19 The original purpose of DBE programs and ongoing debates
10:30 Advice for businesses navigating regulatory changes
11:44 How disadvantaged business status has changed
13:38 Political perspectives and the impact on transportation businesses
15:04 Why businesses need consistency to thrive
17:35 What business owners can do when policies change
18:04 Infrastructure as a rare bipartisan issue
19:45 Michael's career journey into transportation advocacy
20:36 Legislative wins and improving transportation safety
22:14 Why trade associations can influence policy effectively
23:54 The secret behind a 96%+ membership retention rate
26:38 Creating value for members through networking and advocacy
30:28 Collaboration between transportation organizations across states
32:21 Managing change instead of being controlled by it
34:02 How MTBMA more than doubled its membership
36:10 Final thoughts and closing remarks
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
In this week's episode, Carol Schultz sits down with Beth Goff- McMillan, CEO of SKG and founder/CEO of FOLIO, to dig into how office design has completely transformed since COVID—and why most companies are stuck in what Beth calls a "vortex of confusion" about what their workspace should even be.
Beth shares 30 years of industry insight on the shift from rigid cubicle layouts to fully open offices to today's hybrid chaos, and explains why the real question leaders need to ask isn't "what furniture do we buy" but "why do we even need an office." They get into what makes employees actually want to come back in (hint: it's not ping pong tables), the most expensive and most overlooked design mistakes companies make, and how a simple employee survey can save a business tens of thousands of dollars. The episode wraps with a look at FOLIO, the tech platform Beth built to drag a notoriously slow-moving industry into the SaaS era.
Takeaways
Chapters
00:00 Intro: How office spaces have transformed since COVID
01:49 What SKG actually does (workplace strategy, design, furniture procurement)
03:10 30 years of office evolution: from Dilbert cubicles to fully open floors
05:33 The "vortex of confusion"—why nobody has a playbook anymore
07:07 Shifting the conversation from "what" to "why"
09:24 Three things every workspace needs to succeed post-COVID
11:29 "I wanted to earn their commute"—how design changed employee behavior
12:48 Why noise and acoustics should be priority #1
14:21 Dress codes, client expectations, and reading the room
16:17 Two things to leave out of your office (gimmicks & excess storage)
18:41 Bringing "resi-mercial" design into the workplace
23:11 Who SKG actually meets with—from CEOs to facilities to legal
25:19 The survey that saved a client from a costly coffee bar mistake
28:21 Redesigning SKG's own HQ: what worked and what didn't
33:04 The privacy/acoustics fail—and how they fixed it
36:47 Why Beth joined SKG and what keeps her there 11 years later
39:03 Folio: building the first SaaS tool for the furniture dealership industry
43:11 Current bottlenecks: training talent in a fast-changing industry
45:00 Final thoughts
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
“Lead yourself before you lead others.” – Jane Monroe
In this week’s episode, Carol Schultz sits down with Jane Monroe, founder of Embrace the Grape Beverage Catering, to explore one of the most overlooked leadership skills: self-awareness. What started as a conversation about leadership quickly became a masterclass on blind spots, delegation, personal growth, and building teams that can lead themselves.
Jane shares the unexpected story of how a bride’s wedding problem led her to launch a completely new business during the 2008 financial crisis. From there, she introduces her framework for leadership cohesion, breaking down the four versions of ourselves—the known self, blind self, hidden self, and mystery self—and explains how understanding each one can transform the way we lead.
Carol and Jane discuss why many leaders struggle with control, how delegation creates stronger organizations, and why hiring people who compensate for your weaknesses is a competitive advantage. They also dive into trust, employee empowerment, succession planning, and the importance of balancing logic with intuition to become a more whole-brained leader.
The episode closes with practical lessons for leaders looking to build high-performing teams, uncover their blind spots, and create workplaces where accountability starts from within.
Takeaways
• Self-awareness is the foundation of effective leadership.
• Blind spots can limit growth until someone helps uncover them.
• Great leaders learn to lead themselves before leading others.
• Growth happens when you step outside your comfort zone.
• Delegation allows leaders to focus on their strengths.
• Hiring for your weaknesses creates stronger teams.
• Employees perform better when given ownership instead of micromanagement.
• Different perspectives often produce better outcomes than one leader working alone.
• Strong cultures are built on trust, communication, and accountability.
• Encouraging employees to “manage up” creates healthier organizations.
• Leadership exists at every level—not just in management positions.
• Balancing emotional intelligence with logical thinking leads to better decisions.
Chapters
00:00 Intro: Why self-awareness separates great leaders from everyone else
01:11 Meet Jane Monroe & the story behind Embrace the Grape
02:19 The bride who accidentally created a business opportunity
04:29 Turning blind spots into entrepreneurial breakthroughs
07:01 The four selves: known, blind, hidden, and mystery
09:37 Why growth requires getting comfortable being uncomfortable
11:54 Leading yourself before leading others
13:51 A powerful framework for humility and leadership
15:58 Learning to let go: delegation and control
17:03 Hiring for your weaknesses instead of your strengths
18:13 Diversity of thought and avoiding groupthink
19:15 How delegation unlocks team growth
20:05 Empowering employees through trust and ownership
21:41 Giving people opportunities to exceed expectations
22:41 When employees redesign your plans for the better
23:09 Managing up: why leaders need feedback too
24:05 Building a culture of accountability with part-time teams
25:38 Hiring experienced professionals and maintaining low turnover
26:39 Supporting employees through major life transitions
27:35 Succession planning when family doesn't want the business
29:12 Whole-brain leadership: balancing emotion and logic
31:38 Final thoughts & closing remarks
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
"Don't ask what I would do. Ask what's best for the patient." – Amit Gir, MD
In this week's episode, Carol Schultz sits down with Amit Gir — physician, entrepreneur, and CEO of Phox Health — to dig into one of the most underrated leadership challenges: creating a culture where employees take real ownership, instead of waiting to be told what to do. Amit shares how he built a remote-first healthcare logistics company across 12 states and two continents, almost entirely by learning when to let go — and who to let run.
Amit explains why the best leaders learn every inch of the business before delegating it, how to tell the difference between micro-feedback and micromanagement, and why he has a strict rule of never taking credit for a good idea. They also get into the messier side of leadership — what happens when someone doesn't show ownership, how fear-based cultures quietly kill companies, and why giving employees "the rope" is the only way to find out who will climb and who won't. The episode closes with Amit's core belief: when the mission is bigger than the manager, ownership stops being a personality trait and starts becoming company culture.
Takeaways
Chapters
00:01 Intro: The real cost of employees who wait for permission
01:27 What Fox Health does and why it exists
02:22 From medical school to startup — Amit's founder origin story
05:20 What ownership actually looks like on Amit's team
08:35 The Atlanta hire — no resume, no healthcare background, full ownership
10:31 Giving employees the rope — risk, trust, and letting go
11:13 Why you should hire people who can replace you
12:24 The one instruction Amit gives every new hire
13:02 When ownership doesn't show up — and how to act fast
14:26 The credit rule: he never owns a good idea
15:06 Micro-feedback vs. micromanagement — where the line is
17:40 Leading by example when no one's watching
18:12 How to build a culture of feedback from the top down
19:21 Love vs. fear — which one actually builds better teams
22:08 Running a global remote team across the US, India, and Scotland
24:52 Gender dynamics in a global workforce
25:10 Why Fox Health ended up 50%+ female — by accident
28:46 Turning time zone gaps into a competitive advantage
32:35 Final thoughts: hire with purpose, not just for price
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
"If you don't plan for where your customers are moving, you're not going to have a business." – Melinda Powelson
In this week's episode, Carol sits down with Melinda Powelson, CEO of Match Engine, to explore what brand survival really looks like when the industry you built your business on starts disappearing beneath your feet. From a Denver recycling company founded just after the first Earth Day to one of the earliest lead generation platforms on the internet, Match Engine's story is a masterclass in knowing when to pivot — and having the courage to actually do it.
Melinda breaks down why so many businesses get left behind when industries shift, why watching trends and data is non-negotiable for long-term survival, and how her company is already preparing for the decline of paper shredding by moving into medical waste, electronic recycling, and AI-powered sales tools. Carol and Melinda also dig into the tension between embracing AI and protecting the human touch in customer relationships, why office paper shipments have dropped 36% since COVID, and what the Yellow Pages and Kodak teach us about ignoring the writing on the wall.
The conversation also covers family business succession, founder syndrome, why 70–80% of family-run businesses fail between the first and second generation, the real difference between wanting something and committing to it, and why hiring people with a tolerance for change may be the single most important thing a leader can do right now.
Takeaways
Chapters
00:00 Intro: Office paper is down 36% — is your business paying attention?
01:09 Introducing Melinda Powelson and Match Engine
01:58 How it all started: Tri Our Recycling and the first Earth Day
02:34 Building a website in 1995 before Google existed
03:38 The birth of Shred Nations and early lead generation
04:09 Why the internet business was losing $20K a month — and how they fixed it
04:46 The fundamentals of pivoting: platform economics and customer value
06:19 Advice for leaders who know they're falling behind
07:09 "Fish where the fish are" — and the fish have moved
07:32 Why AI search is the next frontier for lead generation
09:37 Defining risk: changing what works today for an uncertain tomorrow
10:26 Match Engine's AI philosophy: enhance people, don't replace them
11:31 Why boomers won't talk to bots — and why that matters
12:28 Salesforce's AI hiring reversal as a cautionary tale
13:12 The value of people and hiring for change tolerance
13:57 How Melinda entered the family business (she was an English major)
15:09 The gradual baton handoff from father to daughter
16:16 Why family business succession fails 70–80% of the time
17:16 The personal commitment that made the difference
18:48 Eight years as CEO — and the three and a half that changed everything
19:23 Why CEOs need peer groups — and how hard they are to find
22:11 Founder syndrome and why women may be better at letting go
24:24 Planning your own exit from day one
26:19 Building a new team and saying hard goodbyes
27:27 Vision first, then team, then adapt
28:26 Industry shift: paper down, medical waste and e-recycling up
30:04 The Yellow Pages and Kodak lesson
30:56 Revenue targets and the move toward a subscription model
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
“People don’t buy from logos—they buy from people.” – Rachel Gogos
In this week’s episode, Carol Schultz sits down with Rachel Gogos, founder and director of strategy at brandiD, to unpack what it really takes to stand out in a world where nearly every business feels interchangeable. From AI-generated websites and generic branding to personal positioning and founder-led marketing, Rachel explains why businesses that feel human are winning trust while “commodity brands” are getting ignored.
Rachel breaks down why so many companies fail to connect online despite spending money on websites, SEO, and content. She explains why founders themselves are often the biggest differentiator in a business, why audiences are becoming increasingly skeptical of AI-generated content, and how businesses can build stronger relationships by making customers feel seen instead of constantly talking about themselves. Carol and Rachel also discuss the growing importance of authenticity, messaging clarity, customer psychology, and why businesses must stop relying on shortcuts if they want long-term growth.
The conversation also explores personal branding myths, why introverts can still build powerful brands, how LinkedIn differs from other platforms, and why consistency across websites, podcasts, social media, PR, and messaging is essential for modern businesses trying to survive in crowded markets.
Takeaways00:00 Intro: Standing out in a commodity-driven world
02:35 Why founders are the biggest differentiator
03:37 Rachel Gogos on building brandiD and helping businesses grow online
04:29 Why outdated websites and weak messaging hurt brands
05:19 Budget mistakes businesses make early on
06:29 The problem with AI-generated websites and branding
07:50 Why authentic brands build stronger trust
08:12 Why founders should become the face of the business
10:38 Branding mistakes companies make too early
11:07 Why customer-focused messaging matters
11:28 The danger of constantly changing marketing strategies
12:37 Why audiences are getting tired of AI-generated content
13:39 Rachel’s entrepreneurial journey and starting brandiD
15:36 Personal branding vs. business branding
16:26 Why people buy from people
17:45 Combining founder branding with company branding
19:29 Building a full marketing ecosystem around a website
21:58 Word-of-mouth, Google, and personal branding as growth channels
23:25 Why many industries are becoming commoditized
25:53 Carol’s SEO and AEO growth strategy experience
28:02 Finding the right talent in SEO and marketing
31:38 Separating your business from competitors
32:40 How a cigar brand successfully differentiated itself
35:15 Building brand trust through consistency and community
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
In this week’s episode, Carol Schultz sits down with Brent Rempe (President & CEO of First Alliance Credit Union) to unpack what actually drives workplace evolution—and why most companies fail to make their values meaningful. Brent shares how his team redefined their mission, vision, and values after realizing the old ones didn’t resonate, and how simplifying them into something tangible changed the direction of the organization.
Brent explains why having too many values makes them forgettable, how organizations can embed values into hiring and performance systems, and why alignment matters more than raw output. They explore how behavioral interviews reveal real character, why pairing HR with hiring managers improves decision-making, and how growth can expose weaknesses inside a team. The conversation also touches on leadership realities—like imposter syndrome—and why purpose and storytelling are critical to keeping employees engaged. The episode closes with a practical look at how companies can create workplaces where people feel connected to the impact of their work, not just the job itself.
Takeaways00:03 Intro: What it means to evolve a workplace
04:13 Rethinking mission, vision, and values
05:14 Why simplicity in values matters
07:33 The three core tools: mission, vision, values
08:17 Embedding values into hiring and performance
09:10 How to interview for alignment
10:28 The role of HR in better hiring decisions
15:58 Defining the ideal member and growth focus
18:05 Looking beyond credit scores: human-centered decisions
20:26 Growth challenges and team development
26:19 Imposter syndrome among leaders
31:25 Purpose, storytelling, and employee motivation
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
“If you’re the linchpin… it gets really hard.” – Greg Moore
In this week’s episode, Carol Schultz sits down with Greg Moore (Founder & CEO of Fit3D and WAIR) to unpack the reality of running two companies at the same time—and whether it’s actually possible to grow both without becoming the bottleneck.
Greg explains how his businesses operate under one umbrella but function as completely separate entities, each demanding different teams, strategies, and attention. He breaks down the core challenge founders face when splitting time: growth slows the moment you become the center of every decision (“linchpin”). The conversation explores why building systems, delegating responsibility, and structuring time intentionally are critical if you want both companies to scale.
They also dive into the trade-offs most founders ignore—how dividing attention can limit growth, why one company could flourish faster with full focus, and why Greg admits he wouldn’t start two companies at once again unless they were properly capitalized. The episode closes with a practical look at how he manages both today through time blocking, communication systems, and separating strategy from execution roles.
Takeaways00:06:29 The core challenge: leading two companies under one umbrella
00:06:57 Can you split time without teams competing for attention?
00:07:17 Adapting leadership: companies adjust to limited founder time
00:07:55 The reality: planning, communication, and constant coordination
00:08:13 Why your time is always split—and never enough
00:12:04 Founder lesson: why Greg wouldn’t start two companies again
00:12:44 The linchpin problem—and how it limits growth
00:13:05 When companies depend on each other financially
00:13:21 The 3 conditions required to run multiple companies successfully
00:21:54 Weekly workflow: balancing strategy vs execution across both companies
00:24:07 Working “in” vs working “on” the business
Connect With Host Carol Schultz
Find more information about our host Carol Schultz and her company at Vertical Elevation, LinkedIn, YouTube, and Instagram.
Want to be our next guest expert? Email [email protected] with your information.
And of course, click "follow" to stay up-to-date on new episodes and leave an honest review/rating letting us know what you thought!
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