Martin Milliner, claims director at LV, and Stephanie Ogden, director of distribution at HDI Global, join Insurance Post's content director Jonathan Swift to discuss what the future of working in insurance and dealing with customer looks like.

Everything has been turned upside down by the coronavirus, from the way insurers conduct the claims process, to working from home. But now the crisis is abating. Our panel tackled major points including:

• Has the pandemic ushered in a brand-new business environment, or has this change been on the march for years?
• What positives are taken from the last few months that can be rolled out over the next few years?
• Will business and office life change permanently or are the current measures only here to see us through the crisis?

Listening to customers more deeply and offering them a service in a much more personal way, the reliance on technology to create a mobile and agile business and a seeing a stronger relationship with the suppliers. Is the “Leadenhall Market business structure” obsolete in a social distanced world?

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