Getting to the heart of complex problems can be tricky. How does one untangle the many threads that can be involved? How do you uncover what the real pain points are so that you can address them?

In this discussion, we explore the approach of human-centered design and how it can be used to both discover and uplift perspectives to help find community-focused solutions.

To learn more about human-centered design, we talk with Michelle Carrillo and Leslie Tergas of ThinkPlace West.  The discussion explores their work using the “four voices of design” approach, and uplifts examples of how to use this approach within collective work. We also discuss how tools like “empathy interviews” can help draw out community voices so that one can get a deeper understanding of community members’ experiences, including what’s working and what’s not.

References and Footnotes

• ThinkPlace
• Four Voices of Design

More on Collective Impact

• Infographic: What is Collective Impact?
• Resource List: Getting Started in Collective Impact

The Intro music, entitled “Running,” was composed by Rafael Krux, and can be found here and is licensed under CC: By 4.0.

The outro music, entitled “Deliberate Thought,” was composed by Kevin Macleod. Licensed under CC: By.

Have a question related to collaborative work that you'd like to have discussed on the podcast? Contact us at: https://www.collectiveimpactforum.org/contact-us/