Extra Credit

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Customer payment portals have evolved in the last few decades with the growth of automation—playing a paramount role of processes in the B2B credit world. Portals allow an easier way for customers to make payments, manage financial interactions and submit invoices. However, the integration of automation varies across each portal—and catering to all of those differences across all platforms can possibly be difficult for credit managers.

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Understanding the impact of ChatGPT in the credit profession is essential as it can reshape business operations and risk management.

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The list of responsibilities for credit managers is growing exponentially, while resources are dwindling.

Automation not only helps with staffing shortages, but it can attract the new generation of credit managers.

"When we look at the younger workforce, they don't want to work for an organization that they perceive as living in the Stone Age," said Cindy Jacobson, former credit manager and senior solutions consultant at BlackLine. "Employees want to work for a company that is going to support them and provide the necessary tools."

Listen to the full episode to learn more.

Stop by booth #507 at Credit Congress to speak with BlackLine experts. 

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Collecting important project information for payment documents -- like preliminary notices or lien waivers -- can pose a widespread challenge across the construction industry. 

Without sufficient and accurate job information, a company’s ability to secure payment through a mechanic’s lien or bond for their projects may be in jeopardy.

Luckily, construction credit professionals can use a special document with essential project information allowing the ability to preserve their lien rights and get paid.

This document is known as a job information sheet.

If you would like to learn more, visit our website or contact Chris Ring at [email protected].

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Understanding and improving customer onboarding is crucial because it not only influences the company's revenue but also shapes long-term customer relationships. A seamless and comprehensive onboarding process accelerates time-to-value, maximizes product adoption and reduces customer churn, thus leading to many positive outcomes.

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Job descriptions are brief written explanations that outline the responsibilities and requirements for a role. Crafting the right job description to help attract the most qualified candidate is an art—and with millions of job listings on different websites, a well-crafted job description will help you stand out.

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Providing employees with opportunities for career development is now an absolute essential for businesses to compete and retain skilled talent. It’s already the leading action employers across sectors are taking to address both skill and labor shortages, which means companies that don’t offer opportunities will lose out on top candidates.

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In a fast-paced business world, customers are looking to get credit approval quickly. This places the credit department under pressure to make a fast decision while maintaining due-diligence standards.

⭐ Hear from Nuvo experts and learn how to improve your credit application approval process! Hint: It's all about balancing speed and accuracy.

Stop by booth #307 at Credit Congress from June 9 through the 12 to chat with Nuvo experts or attend their Solutions Hub session. Don't miss your chance to interact with AI prototypes that can mitigate fraud risk!

Take two minutes to complete our joint survey on trade credit operations for access to exclusive industry insights! 

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It's time to celebrate a monumental milestone--the 100th episode of NACM's Extra Credit podcast! 🎙️💯

Whether you've been with us since the beginning or just joined our community recently, we want to express our deepest gratitude for your ongoing support.

Over the past 100 episodes, we've explored a wide range of topics related to B2B credit management, from credit risk and collections strategies to mastering customer relationships and leading teams. 

Here's to the next 100 episodes and beyond!

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🤖 As credit departments become more modern with new automation platforms and software, credit managers must prepare to handle any challenges that come their way.

🔑 The best way credit teams can ensure the success of any technology transformation is with change management.

💡 Why it matters: It’s about managing change throughout your organization, ensuring everyone on the team is on board and making the most of software that tackles real, everyday pain points.

⭐ Hear from Danny Wheeler, AR Solutions Strategy Manager with BlackLine.

Stop by booth #507 at Credit Congress to speak with BlackLine experts. You can read more about Navigating Change Management in Finance Transformation Projects in the February issue of Business Credit magazine.

BlackLine is a proud Credit Industry Partner of NACM. 

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