Fail Faster

Fail Faster

By InfoBeansBusinessEntrepreneurshipTechnology
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Fail Faster episodes

  • #264 - Transforming Digital Operations

    A data, analytics and technology executive with experience building products and partnerships with some of the top organizations across media, insurance, entertainment, government, telecom, nonprofit, automotive, political and technology sectors on how to reshape their futures by leveraging data, insights, and technology. He is currently the Head of Strategy and Partnerships within the Innovation team at Allstate. Previously he worked at Google consulting Automotive clients on how to transform their digital operations. He also was one of the founding members Civis Analytics in 2013, a company born out of the 2012 election campaign of President Obama focused on transforming how companies use person-level data to inform some of their hardest consumer problems. Prior to that he held positions with Omnicom, Starcom and National Geographic.

    24 min
  • #263 - Taking the customer experience to the last mile

    We had an intriguing chat with Varun Sood, Director of Product - B2B Payments at American Express. His unique skill set is a combination of early learnings from the Pharma industry plus marketing strategy work that he now brings to his role as he leads the design practice for his function at AMEX. He took the risk to jump into a new domain and brought his appetite to learn with his transferable skills to solve challenges with a fresh perspective. How does a leading marquee brand popular with senior executives also appeal to the Millenials and the Gen-Zs? Here's a behind-the-scenes look at the thought leadership and execution of a successful brand.

    26 min
  • #262 - Weekly sprints to recraft your life!
    When it comes to finding the right fit, we all have to go on a journey to reflect and identify what is it we really really want to feel successful professionally, personally and socially. Mel Reyes is a man who wears a lot of hats as Head of IT and Security, Chief Information Officer, CISO, CTO, Board Member and a Startup Advisor currently working at Getaround. A world's leading connected carsharing platform, on a mission toward empowering people to carshare everywhere. Mel shares how he breaks down his mission to have a life and a job that aligns with his personal goals. He brings very inspiring stories from his career and personal life that he shares as a coach with his network to make a positive impact on people's life. I'm sure you are going to walk away from this episode dreaming of possibilities to realize.
    47 min
  • #261 - Delight vs Efficiency

    Mitul Bhat, Director Of Product Design at VMware joins us for an intriguing talk about how he is showcasing the value of product design principles across a large engineering-heavy work culture. The constant battle of bringing user delight or enhancing operational efficiencies is real in his world. Mitul adds how critical it is to keep improving products using feedback data that informs the current and next generation of products. There are a lot of great design execution and leadership approaches that can be implemented in a large enterprise that is still new to product design in this insightful episode.

    31 min
  • #260 - A home for living, working, schooling and more
    Pratik Dhebri, Vice President, Head of Product Management at AvalonBay Communities, which is an apartment living experience provider focused on developing, redeveloping, acquiring and managing high-quality apartment communities across the United States. Pratik was part of the Transformation journey as this group went digital with their community search, physical no-touch tour experience to automating application screening and leasing experience to ongoing service and maintenance of these multi-family communities. Pratik highlights the value of high human touch at critical points in an automated workflow to serve the client's needs effectively. If you are looking for ways to give more to your clients this is a great episode to dive in.
    29 min
  • #259 - Designing with care in Healthcare

    Kelsey Buhr, Manager of Design and Innovation at Marshfield Clinic Health System, brings her interesting journey from an administrative role to leading the Customer Experience Design and Innovation teams. Kelsey shares how she utilizes human-centered design methods to research, design, prototype, and guide the implementation of digital and physical service experiences and creates value for the people they serve.

    28 min
  • #258 - Stories from the Field: Building Out the Experience Design Practice
    Today we chatted with Andrew Lindsay and learned about his approach towards building out design teams and integrating them across organizations at different stages of growth. Andrew has recently joined KraftHeinz as their Head of Design and User Experience on the Digital Revolution team. He has recently served as the Vice President, Head of Design and User Experience at HomeX, a Chicago-based start-up focused on radically improving the home services industry. While there he was responsible for building out a cross-disciplinary design practice of visual designers and UX professionals, catering to both B2B and B2C software, services, and application design and development. Prior to joining HomeX, Andrew was the Head of Design at Syniverse, "The World's Most Connected Company", where he was responsible for overseeing their flagship digital transformation program focused on delivering a significantly improved customer experience, in partnership with some of the world's most recognized telecom companies. Earlier, he was focused on bringing disruptive, data-driven user-level personalization software and solutions to the ad-tech space as the Vice President of Creative, at Conversant. In this role, he had the opportunity to build out and oversee practice areas across a number of disciplines: User Experience, Creative Technology, Digital Production, Creative Operations, and Front-end Engineering. A native of Chicago, Andrew received his MA from the Cambridge School of Art at Anglia Ruskin University in the UK and his BFA from the Emily Carr Institute of Art + Design in Vancouver, CA. His free time is spent in the suburbs of Chicago either with his wife and children or tackling DIY projects on his 1929 bungalow, one nail at a time.
    37 min
  • #257 - How design can help conquer cancer
    Mark Fallai is a Senior Director at Exact Sciences where he leads the Experience Design Team. Best known for creating the Colorectal Cancer Detection Test, Cologuard, Exact Sciences' mission is to conquer cancer through early detection and guiding patients to more effective treatments. His team partners with leaders across the company to bring impactful user experiences in the digital and physical space.
    31 min
  • #256 - Improving the plane, while flying the plane!
    Christopher Brereton, Chief Product Officer at Sidebench, a design and development studio based in LA focused on Climate-Tech & Health-Tech, joins us as one of our favorite repeat guests. He has an interesting perspective on viewing a company as a product incorporating teachable, repeatable and scalable frameworks within the business as features to optimize the supply and demand sides of the spectrum. He shares about continuously mapping the customer journey with the business process and operations to identify areas of improvement. Chris sprinkles great shares on fresh new perspectives on a bunch of different aspects of running a successful product - your business.
    20 min
  • #255 - Bringing Humanity to Banking
    Jason Ferrell, MVP, Head of Design for Card & Bank, Capital One joins us to share about what got him interested in creating memorable consumer experiences. He approaches design as an opportunity to create an emotional connection which then leads to a memorable experience. Jason points out how money is very emotional for people but traditionally banking applications are very transactional. This episode gives a glimpse of how human-centric design blends these two perspectives in a large complex financial ecosystem.
    28 min

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We take you inside the trenches of enterprise and bring you the stories of the leaders who are creating the next generation of technology and products.