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Title: Days When Birds Come Back

Author: Deborah Reed

Narrator: Xe Sands

Format: Unabridged

Length: 7 hrs 25 mins

Language: English

Release date: 2018-01-09

Publisher: Blackstone Audiobooks

Genres: Fiction & Literature, Literary Fiction

Publisher's Summary:

June is in transition, reeling from her divorce, trying to stay sober, and faced with a completely stalled career. She returns to the beautiful Oregon coast where she grew up and must decide what to do with her late and much-loved grandparents' charming cedar-shingled home, a place haunted by memories of her childhood.Jameson comes highly recommended to renovate the old house to sell, and from their first contact, his curiosity is piqued by June. He too is unmoored as he struggles to redefine his marriage in the aftermath of tragic loss, and over the course of the summer, his conversations with June about the house quickly turn to the personal-of secrets hidden in walls and of stories from the past half-told. Sensing connection, June and Jameson can't seem to stop circling each other, shying away from hurt. But what can the future hold as long as they are gripped so firmly by the past?Brimming with empathy, The Days When Birds Come Back, like the house itself, is a graceful testament to endurance, rebuilding, and the possibilities of coming home.

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Title: Customer Care Excellence: How to Create an Effective Customer Focus

Author: Sarah Cook

Narrator: Karen Cass

Format: Unabridged

Length: 10 hrs 57 mins

Language: English

Release date: 2018-01-09

Publisher: Brilliance Audio

Genres: Business & Economics, Business Development

Publisher's Summary:

Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service, convenience and will not be sold to or manipulated. Companies that do not face up to these changes will lose market share.

This fully updated sixth edition of Customer Care Excellence recognizes these trends and demonstrates in a clear, practical way how to develop and sustain a customer-service focus. The book places great emphasis on the strategic aspects of customer care - gaining commitment, listening to customers, developing a customer-care ethos and motivating employees to deliver excellent service - ensuring successful results. It explains how to exceed customer expectations at the front line, creating a memorable customer experience and encouraging an emotional connection with the brand.

This edition also includes:

investigation into the effects of blogging and social networking on customer behaviour

new material on employee training methods, covering the use of podcasts, webcasts and videos

additional information on how employee engagement leads to customer engagement

updated international case studies, plus new examples from Virgin, Aviva and eBay

This fully updated edition is essential reading for all those in business looking to improve their customer care, and consequently improve profits, employee morale, standing and reputation.

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Title: Dancing Shadows, Tramping Hooves: A Collection of Short Stories

Author: Dianne Ascroft

Narrator: Elizabeth Klett

Format: Unabridged

Length: 1 hr 10 mins

Language: English

Release date: 2018-01-07

Publisher: Findaway Voices

Genres: Romance, Fiction & Literature, Short Stories, General

Publisher's Summary:

Dancing Shadows, Tramping Hooves is a collection of half a dozen short stories. Tales of outsiders who discover they belong, a humorous slice of life yarn, heartwarming love stories and a tale of taming fear. The shadows are on the wall, in the heart and clouding a woman's memories while tangible foes tramp through the physical landscape.

The stories were previously printed individually in a variety of publications, including Ireland's Own magazine, Dead Ink Books' website, and the writing collections, Fermanagh Miscellany and Tuesdays At Charlie's.

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Title: 1000 palabras esenciales en griego

Author: Jm Gardner

Narrator: Eleni Ana

Format: Unabridged

Length: 2 hrs 18 mins

Language: English

Release date: 2018-01-01

Publisher: Mercurius editions

Genres: Non-Fiction, Education

Publisher's Summary:

Las 1000 palabras esenciales. El griego es la lengua indoeuropea con la mayor historia documentada, puesto que cuenta con más de 3400 años de evidencia escrita. Hablantes nativos : 15 milliones. Nuestro método de aprendizaje: una selección de cientos de frases y palabras esenciales. Los escuchas, los repites, y hablas. Nos basamos en la pronunciación, el ensayo oral, la escucha, combinados con palabras, frases esenciales y una lista de vocabulario. El 20% de las palabras se usan el 80% del tiempo. El objetivo final es obtener un nivel suficiente en un idioma para poder mantener conversaciones simples, para poder comprender intercambios simples, lidiar con la vida cotidiana y comenzar a explorar la nueva cultura que se abre ante usted.

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Title: Thoughts

Author: J.-M. Kuczynski

Narrator: J.-M. Kuczynski

Format: Unabridged

Length: 48 mins

Language: English

Release date: 2017-10-26

Publisher: Authors Republic

Genres: Non-Fiction, Philosophy

Publisher's Summary:

Various thoughts are stated and developed as to how to improve oneself and as to the nature of the forces, both internal and external, that prevent one from doing so.

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Title: Snowbound with the Billionaire

Author: Shadonna Richards

Narrator: L. W. Salinas

Format: Unabridged

Length: 3 hrs 20 mins

Language: English

Release date: 2017-10-25

Publisher: Findaway Voices

Genres: Romance, General

Publisher's Summary:

Baby, it's cold outside... Pamela Alvarado, the Romero family's loyal press secretary, finally plucks up the courage to tell her deliciously gorgeous eligible boss, Troy Romero, how she truly feels about him. But when she goes to share her feelings with him one evening, she bumbles into a humiliating and heartbreaking situation when she learns that he's...getting married! But it's warm in here... Sexy billionaire philanthropist, Troy Romero, is reluctantly entering into a loveless marriage to spoiled heiress, Cilla de Montagio, so she can keep her fortune. Yet it is his faithful, yet feisty, press secretary, Pamela, who really has his heart. So, stranded in a blizzard during a power outage with Pamela over the holiday season can only spell trouble. The blizzard brings the chill, but it looks as if Pamela will melt Troy's defenses. Now he's got one heck of a storm brewing inside him, too. Does he fulfill his obligation to the heiress who once saved his life, or does he follow his heart to the woman of his desire?

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Title: Spanisch Lernen - Einfach Lesen - Einfach Hören - Paralleltext Audio-Sprachkurs Nr. 3 - Der Spanisch Easy Reader - Easy Audio Sprachkurs

Author: Polyglot Planet

Narrator: Fernando Sanchez, Michael Sonnen

Format: Unabridged

Length: 36 mins

Language: English

Release date: 2017-10-18

Publisher: Polyglot Planet

Genres: Language Instruction, Spanish

Publisher's Summary:

Der Easy Reader - Spanisch Audio- Sprachkurs Nr. 3 Spanisch Einfach Hören - Einfach Lesen - Einfach Lernen Der ultimative Spanisch Sprachkurs für alle! Möchten Sie Spanisch lernen oder einfach Ihre Sprachkenntnisse erweitern? Möchten Sie nicht nur wie ein Muttersprachler sprechen, sondern auch alle Nuancen verstehen? Herzlich willkommen zu Polyglot Planet! Hier erhalten Sie die richtigen Hilfsmittel, Energie und Motivation, um Spanisch fließend zu verstehen und zu sprechen. Lernen Sie mit unseren Easy Reader-Texten und Easy Audio-Sprachaufnahmen Spanisch nahezu sofort zu sprechen. Ohne grammatikalische oder strukturelle Vorkenntnisse lernen Sie einheitlich und wirksam umgangssprachliches Spanisch und nicht nur das! Natürlich lernen Sie auch das wichtigste Vokabular sowie Sätze und Konjugierungen in einer strukturierten Umgebung. Der gesamte Kurs dient dazu, eine solide Basis aufzubauen, auf die sie immer zurückgreifen können. Mit unseren Easy Reader-Texten und Easy Audio-Sprachaufnahmen lernen Sie schnell und unkompliziert Spanisch so zu verstehen und sprechen, dass sie problemlos Gespräche mit Muttersprachlern führen können. Unser Audio Tutor lehrt Ihnen die richtige Aussprache - und Sie lernen sogar die Grammatik, ohne sich mit langweiligem Textmaterial herumschlagen zu müssen. Schon nach ein paar Minuten fangen Sie an, Spanisch zu sprechen! Die Inhalte sind spaßig, aktuell und für Sie gemacht! Spanisch zu lernen, kann auch Spaß machen / bestellen Sie jetzt, und fangen Sie noch heute an, Spanisch zu sprechen!

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Title: Mary Rose

Author: Geoffrey Girard

Narrator: Henrietta Meire

Format: Unabridged

Length: 8 hrs 38 mins

Language: English

Release date: 2017-10-17

Publisher: HighBridge Company

Genres: Mystery, Thriller & Horror, Suspense, Detective Stories

Publisher's Summary:

Mary Rose Morland and Simon Blake are the perfect couple: successful young professionals in Philadelphia, attractive, madly in love, and ready to start a life together. When they travel to England for Simon to ask her parents' permission to marry Mary Rose, he learns an unsettling secret: Mary Rose disappeared when she was a little girl on a remote Scottish island and reappeared mysteriously thirty-three days later in the exact same spot without a scratch on her and no memory of what had happened.

After Simon learns about this disturbing episode in Mary Rose's childhood, he becomes obsessed with finding out what happened and proceeds to launch his own investigation and arranges during their honeymoon for them to visit the island where she disappeared. But as Mary Rose's behavior gets stranger after their engagement, the need for Simon to unlock the truth about her past grows even more urgent. What he uncovers is beyond his most terrifying fears.

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Title: Khipu and the Final Key

Author: Dee Garretson, JM Lee

Narrator: Aimee Lilly

Format: Unabridged

Length: 2 hrs 11 mins

Language: English

Release date: 2017-10-01

Publisher: Oasis Audio

Genres: Kids, Mystery & Fantasy

Publisher's Summary:

In this all-new very special miniseries, the Aldens have been recruited by a secret society to return lost artifacts and treasures to their rightful locations?all around the world! The final leg of the Aldens' journey brings them to South America and to the Salt Flats in northern Argentina. But when they hit a dead end, they realize someone has tricked them in order to delay their plans! Returning to Buenos Aires, the Aldens connect with the Silvertons and are able to get back on track. But it is clear their rivals are closer than ever. The Aldens' final artifact is their most delicate yet?a rare orange orchid they must return to Machu Picchu in Peru. With the stakes higher than ever, the Aldens make a shocking discovery about the Silvertons and the Argents. Will the Boxcar Children be able to use what they've learned to return the final Reddimus artifact intact?

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Title: Holly and Ivy

Author: Fern Michaels

Narrator: Brittany Pressley

Format: Unabridged

Length: 7 hrs 1 min

Language: English

Release date: 2017-09-26

Publisher: Brilliance Audio

Genres: Romance, General

Publisher's Summary:

The flames of memory always seem to glow a little brighter during the holidays. Perhaps that's why this time of year is so difficult for airline heiress Ivy Macintosh, as she faces thoughts of yet another festive season alone. Since the plane crash that claimed the lives of her husband and two children eight years ago, she's been submerged in grief.

When eleven-year-old Holly Greenwood knocks on her door, lost and frightened after a forbidden visit to her singing teacher, Ivy's self-imposed exile is shattered. Holly has an extraordinary voice, and wants nothing more than to perform in an upcoming Christmas musical. Holly's father, Daniel, doesn't allow music in their home, refusing to give a good reason why-just as he refuses to talk about Holly's mother. Ivy has no idea how closely she and Daniel are linked by their tragic pasts, yet she's drawn to the warmth she senses beneath his gruff exterior. And as Christmas nears, their shared concern for Holly begins to draw Ivy back into the world again...and toward a family who may need her just as much as she needs them...