"I believe the closer our industry moves toward rewarding fresh opinions, the more of them we will see in our frontline technicians, leaders, and innovators. The more we listen to new voices and outside perspectives, the better equipped our industry will become to handle the changing world around us. On the other hand, the harder we make it for individuals to grow and gain a platform for their opinions, the less likely they will be to engage in the future. Wherever you land on this spectrum, I challenge you to encourage your teams, organizations, and companies to be willing to speak up -- and more importantly, I challenge you to be willing to listen." For more on this conversation, tune in to this week's audio episode of Fighting Dirty with Hank Balch.

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