In the podcast episode, Iestyn Keyes discusses the future of e-commerce, highlighting the importance of AI and data compliance. The conversation delves into the potential of AI personal shoppers and dynamic pricing based on supply and demand. Iestyn emphasises the need for businesses to focus on the basics of e-commerce, such as product data organisation and customer experience. The discussion also touches on the impact of AI on customer shopping behaviours and the role of technology in driving sustainable consumerism. Overall, the podcast provides insights into the evolving landscape of e-commerce and the strategies businesses can adopt to stay ahead in the market.
[00:02:23] Innovative loyalty program.
[00:06:28] E-commerce evolution and groceries online.
[00:10:09] Replatforming challenges.
[00:13:26] Perception of SaaS platforms.
[00:15:21] International growth in fashion industry.
[00:20:30] AI in e-commerce.
[00:22:37] The impact of AI on strategy.
[00:26:42] Predicting consumer preferences.
[00:30:38] Consistent messaging for customer retention.
[00:35:33] AI and dynamic pricing.
[00:36:29] Balancing supply and demand sustainably.