First Visit & Fun Facts - How to Nail the New Client Experience

There’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands.

But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter.

In this episode, Lisa shares how to shape the first visit into a moment that changes everything. From three essential questions to the kind of listening that makes people feel seen, heard, and genuinely cared for - this is how you build loyalty from day one.

If your team ever says “She’s only new” - this episode will change your salon forever.

See you in the next episode.