Salon Conversation with Lisa Conway

CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM: JUST CLICK HERE

I've got some good news and some bad news.

YOU might be the problem.

The good news?

You're also the solution.

Chapter 5 of The Naked Salon is all about Leading Your Team to Success.

And if you're constantly frustrated with your team, I want you to consider something:

What if changing THEM isn't the answer?

What if the first person we need to work on is YOU?

That's actually incredibly good news.

Because changing the whole bloody world is a very big job.

Working on yourself?

Much more achievable.

In this episode, I'm talking about people pleasing, boundaries, communication, delegation and something many salon, spa and clinic owners find incredibly difficult:

Letting people fail.

Because if somebody is always late and you keep reminding them not to be late...

You're interfering.

If somebody forgets something and you're always there to remind them...

You're interfering.

If somebody isn't performing and you keep patching everything together because you don't want an uncomfortable conversation...

You're interfering.

Sometimes leadership means stepping back long enough to see what's really there.

And being clear about what you want, what you'll accept and what you won't.

Being clear isn't being mean.

Being clear is being fair. Chapter 5 Leading Your Team To …

I also talk about why your team will never care about your business in exactly the same way you do.

And that's okay.

You chose to own the business.

They didn't.

The mistake is expecting them to think like you — and then getting frustrated when they don't.

Your job is to LEAD them.

And leadership is a skill.

You can learn it.

One of my favourite stories in this chapter is about a salon owner who avoided one of his team members because he found her difficult.

He stopped holding team meetings because he didn't want to deal with her.

The irony?

She was his most profitable team member.

The person he liked most was actually costing him money.

Once he started leading instead of avoiding, they introduced short, sharp, useful team meetings. Eventually the team valued them so much that when he went away, one of the team members ran the meeting without him.

THAT is the goal.

A strong culture that continues whether you're there or not. Chapter 5 Leading Your Team To …

And that leads beautifully into what I'm working on with owners right now.

I'm opening 5 spots this month in my 25-Hour Salon Rule 90-Day Program.

It's for owners of salons, spas and clinics with a team of four or more who want to become less necessary in the day-to-day running of their business.

Not by abandoning their team.

By becoming a better leader.

If you're even vaguely interested, take a look and see if we're a good fit.

CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM: JUST CLICK HERE

Your family needs you.

Your salon, spa or clinic shouldn't.

Lisa x

To checkout my 25 Hour Program JUST CLICK HERE

What if you're wrong?

Not about your ability.

About the thing you're worrying about.

The conversation you think is going to go badly.

The team member you're convinced is going to leave.

The decision you're frightened of getting wrong.

What if it actually works out?

In this episode of Salon Conversation, I'm joined by Georgina, a 28-year-old salon owner I've worked with since shortly after she bought her business.

And it's a beautifully honest conversation about what it really looks like to grow into being a business owner.

Georgina is an overthinker.

So am I.

We can take a problem, stare at it, analyse it, pull it apart and suddenly find ourselves completely surrounded by the bloody thing.

So one of the questions Georgina has learned to ask herself is:

What if I'm wrong?

We talk about automatic negative thoughts, perfectionism, resilience, trusting yourself and learning that everything doesn't have to happen right now.

We also get into one of my favourite leadership subjects — PEOPLE.

Because your team aren't all the same.

Your Golden Retriever probably needs to be spoken to differently from your Border Collie.

Your Poodle isn't your Fox Terrier.

Understanding those differences can completely change the way you lead, communicate and decide who should be doing what in your business. Georgina shares how using these personality archetypes has helped her change the way she communicates with individual members of her own team. Georgina Podcast

But my favourite part comes towards the end.

Georgina says:

You actually can't work it out until you get it wrong.

That's business ownership.

Try it.

Learn.

Adjust.

And go again.

Because every time you do, you trust yourself a little more.

If you'd like some help going further, faster, I'm opening 5 spots this month in my 25-Hour Salon Rule 90-Day Program.

It's for owners of salons, spas and clinics with a team of four or more who've worked bloody hard to build their business but are ready to become less necessary in its day-to-day running.

If you're even vaguely interested, don't overthink this bit either.

Take a look and see if we're a good fit.

CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM: JUST CLICK HERE

Your family needs you. Your salon, spa or clinic shouldn't.

Lisa x

To checkout my 25 Hour Program JUST CLICK HERE

What do you actually want?

It's such a simple question.

But I'm constantly surprised by how difficult it can be for a business owner to answer.

More money.

More time.

A happier team.

Less stress.

They're nice ideas.

But they're not really goals.

In Chapter 4 of The Naked Salon, we're talking about setting goals that lead to SATISFACTION.

Because unless you know exactly what you're aiming for, how will you know when you've arrived?

Sometimes the easiest place to start is with what you DON'T want.

I didn't want my phone ringing every time I had a day off.

I didn't want to boss people into being productive.

I wanted confident people around me who could communicate, make decisions and get on with it.

When I really thought about it, one of the things I wanted most was PEACE.

That's much more useful than simply saying:

“I want to work less.”

In this episode, I take you through SMART goals — Specific, Measurable, Achievable, Realistic and Timely — and show you how to turn vague wishes into something you can actually work towards. TNS CH 4 - Setting Goals

We talk about goals for money, rebooking, retail, your team and your LIFE.

Because your goal might be a revenue figure.

Or it might be picking your kids up from school.

It might be having one Saturday off every month.

It might be building a team that doesn't need to call you every 20 minutes.

They're YOUR goals.

The important thing is making them sharp and pointy enough that you know exactly what you're aiming for.

And if one of your goals is to become less necessary in your business, I'm opening a few spots this month in my 25-Hour Salon Owner 90-Day Program.

It's specifically for owners of salons, spas and clinics with a team of four or more.

If you're even a little bit intrigued, don't overthink it.

Take a look and see if we're a good fit.

To checkout my 25 Hour Program JUST CLICK HERE

Your family needs you.

Your salon, spa or clinic shouldn't.

Lisa x

To chekout my 25 Hour Program JUST CLICK HERE

After years of coaching salon, spa and clinic owners, I've noticed something. Almost every problem eventually comes back to TIME.

Not enough time. Wasted time. Or spending your time doing the wrong job.

That's why I created the 25-Hour Salon Rule.

But this isn't simply about getting off the salon floor or out of the treatment room. Because there's absolutely no point freeing up five hours and then wasting them somewhere else.

The question is: What are you going to DO with those five hours?

If you're currently spending 40 hours a week personally serving clients, start by moving five. 40 becomes 35.

And then use those five hours to serve your TEAM.

• Have the 1:1.
• Do some training.
• Look at your numbers.
• Plan.
• Have the conversation you've been avoiding.

Because I believe the owner's priority is to serve the team. And the team's priority is to serve the clients.

When your team has what they need, they can look after your clients better. And when YOU have what you need, you can lead your team better. 25 Hour Salon Owner Podcast

That's the switch. I also talk about something I see all the time:

“I normally only do 25 hours, but this week Sarah was sick…”

Then next week it's another reason. And another. Before you know it, you're right back where you started.

Because when you're capable of doing the work yourself, your first thought is often:

• “I'll have to fix it.”
• Maybe you don't.
• Maybe that's the habit we need to change.

This month, I'm opening 5 spots in my 25-Hour Salon Rule 90-Day Program.

It's for owners of salons, spas and clinics with a team of four or more who are ready to become less necessary in the day-to-day running of their business. If you're even vaguely interested, take a look. No big commitment. Just see if it feels like the right next step for you.

CHECK OUT THE 25-HOUR SALON RULE 90-DAY PROGRAM:

To chekout my 25 Hour Program JUST CLICK HERE

Your family needs you. Your salon, spa or clinic shouldn't.

Lisa x

CHECK OUT THE 25-HOUR SALON OWNER: JUST CLICK HERE

Maybe the next stage of your business doesn't require you to work harder.

Maybe it requires an IDENTITY SHIFT.

In this episode of Salon Conversation, I'm talking about the shift from being the hairdresser, beauty therapist, dermal therapist or technician who does the work to becoming the business owner who LEADS the people doing the work.

Because there's a big difference between:

“I have to look after my clients.” and: “My job is to make sure my clients are looked after.”

That shift changed everything for me. It's also at the heart of my 25-Hour Rule.

When you cap your client-facing hours at 25, you create space to develop your team, build leaders, create systems, understand your numbers, market your business and actually run it.

We talk about people pleasing, learning to say no, handing clients to your team, workaholism, leadership and why doing less with clients doesn't make you lazy.

It makes room for you to do your actual job.

One of the questions I want you to take away from this episode is:

If you looked at your business from 50,000 feet, what is YOUR job now?

Because it probably isn't the same job you had when you first opened your doors.

And maybe there's a new identity waiting for you.

If this resonates and you'd like to go further, faster, take a look at my 25-Hour Salon Owner 90-Day Program.

It's for salon, spa and clinic owners with a team of four or more who understand that the first step towards building a business that needs them less is reducing the time they personally spend servicing clients.

25 client-facing hours is the cap.

CHECK OUT THE 25-HOUR SALON OWNER: JUST CLICK HERE

Your family needs you. Your salon, spa or clinic shouldn't.

Lisa x

What if the most profitable thing you could do in your salon was STOP trying to be everything to everybody?

In this episode of Salon Conversation, I sit down with my friend Neel Morley - a hairdresser who built his business by doing exactly that.

Neel chose curly hair.

He stopped cutting straight hair, went deep into curly-hair education and eventually opened Australia's first curly-hair-only salon in Fitzroy, Melbourne.

People told him it wouldn't work.

It did.

His salon became a destination, with clients travelling significant distances because Neel became known for ONE THING.

And that's exactly what I mean by ONE THING FAMOUS.

A niche can be an inch wide and a mile deep.

Instead of trying to train your team in everything and market every service to everybody, what could happen if you became REALLY bloody good at the thing you love?

Neel and I talk about niching, premium pricing, education, social media, creating an unforgettable client experience and why continuing to learn matters even after you've become the expert.

It's also perfect timing because ONE THING FAMOUS is one of the five principles I'm teaching in my FREE Socials That Sell masterclass next week.

If you own a salon, spa or clinic and want your socials to attract more of the RIGHT clients, come and join me.

Register FREE here: JUST CLICK HERE

I'll also be launching my complete Socials That Sell program after the masterclass.

Lisa x

To Contact Neel: https://www.neellovescurls.com/

Salon owner, what do you actually want your business to give you? That's where Lisa Conway begins Chapters 2 and 3 of The Naked Salon.

Because if you don't know where you're going, it's very difficult to work out how to get there.In this episode, Lisa breaks salon business down into three fundamentals:

TIME. TEAM. MONEY.

She also shares seven common mistakes salon owners make - including being too busy being busy, failing to develop their team, not understanding their numbers and having no clear systems for how things should be done.

Then we get to one of Lisa's favourite principles:

FIX IT ONCE.

If you're constantly answering the same questions, correcting the same mistakes or reminding your team how things should be done, you don't need to become a harder boss.

You need a system.

Lisa explains how clear systems create consistency across everything from greeting a client and conducting a consultation to rebooking, retail recommendations, leave requests and the delivery of every service.

Because your client shouldn't receive a brilliant experience depending on which team member happens to be working that day.

EVERY CLIENT. EVERY TIME.

And when everyone knows what “the salon way” looks like, the owner no longer needs to sit in the middle of everything.

Want to go faster?

Get a FREE paperback copy of The Naked Salon - you just pay shipping:

https://bit.ly/3UIO0YO

Follow Salon Conversation with Lisa Conway as Lisa revisits The Naked Salon chapter by chapter with everything she's learned from more than 15 years mentoring salon owners.

Get your FREE paperback copy of The Naked Salon you just pay shipping. Grab your free copy here

The Naked Salon is back - but Lisa Conway isn't the same woman who wrote it.

In this special introduction to a brand-new Salon Conversation series, Lisa revisits her very first book, The Naked Salon, with more than 15 years of salon mentoring - and quite a lot of life behind her.

Lisa shares openly about becoming the “octopus” in the middle of her own salon, losing some of the joy she once had, burnout, mental health, learning to ask for help and eventually discovering a very different definition of success.

She also introduces the idea at the heart of her work with salon owners today:

Your family needs you. Your salon shouldn't.

If you've built a successful salon but still feel as though everything depends on you, this series is for you.

Over the coming weeks, Lisa will revisit The Naked Salon chapter by chapter, adding everything she's learned since she originally wrote it.

Get a FREE paperback copy of The Naked Salon and read along with Lisa. You just pay shipping.

Grab your free copy here

#TheNakedSalon, #SalonOwner, #SalonBusiness, #SalonLeadership, #SalonCoach

Can you be a kind leader and still say no? Absolutely.

In this episode of Salon Conversation, Lisa Conway explores why kindness is one of the most powerful leadership tools a salon owner can develop—but kindness does not mean letting people get away with everything.

Lisa shares why being clear is being kind, how people pleasing creates confusion, and why constantly solving your team's problems can actually stop them from growing.

She also explores her four personality archetypes—the Golden Retriever, Poodle, Border Collie and Fox Terrier—and explains why every personality can lead with kindness.

You'll learn how to set clearer boundaries, stop automatically saying yes, develop team members who can solve their own problems and create a salon culture built on both kindness and standards.

Because, as Lisa puts it:

Kindness without standards is chaos. Standards without kindness is fear.

If you would like a copy of Lisa's Who Runs In Your Salon Pack Quiz justs click here:  https://salonsuccessplaybook.com

#SalonOwner, #SalonLeadership, #SalonBusiness, #SalonTeam, #BeautyBusiness

Shut up and listen.

Lisa admits that's probably what she'd call Chapter 24 of Your Salon Retail if she were writing it today.

In this episode, Lisa explains The 70/30 Rule: your client owns 70% of the conversation and your 30% needs to be used wisely.

That means less mindless chit-chat and more consultation, education, professional advice, retail recommendations and rebooking.

Lisa also explains how to take control when conversations wander into holidays, gossip and personal drama—and bring the focus back to your client and why they're sitting in your chair.

Because sometimes fewer words are far more powerful.

Grab your FREE copy (just pay the shipping) CLICK HERE

#SalonOwner, #SalonBusiness, #SalonRetail, #SalonTraining, #BeautyBusiness