What if your salon isn’t the thing that needs fixing first?

In this episode of Salon Conversation, I sit down with salon owner Kim for a beautifully honest conversation about business, leadership and what really happens when you finally stop looking outward and start looking inward.

Kim had been in business for seven years and had experienced business coaching before. But what surprised her about salon coaching was how much of it wasn’t simply about numbers, marketing or systems.

Because at the heart of every salon is a human.

We talk about people pleasing, confidence, difficult conversations, leading a team without constantly telling them what to do, and why sometimes the simplest answer is to stop talking and ask a better question.

Kim also shares what she would do differently if she were opening a salon today — including why she’d invest in herself and her leadership foundations before spending another dollar making the salon look beautiful.

And there’s a gorgeous conversation about something I believe deeply: you don't have to wait for your team, your bank balance, your renovation or your next employee before you're allowed to be happy.

If you own a salon, spa or clinic, grab a cuppa and join us. I think this conversation might have you looking at your business and yourself, a little differently.

Lisa's IG  https://www.instagram.com/lisa.conway_/

To Contact Lisa - [email protected]

To Contact Kim - https://shopkimkobeauty.com/

#salonowner #salonbusiness #salonleadership #salonbusinesscoach #salonteam

Retail doesn’t need to feel awkward, complicated, or forced.

In this episode, Lisa shares a simple framework - Retail CARE Explained - that brings together the key principles of great retail into something your whole team can actually use. From rapport and expertise to action and consistency, this episode gives you a clear path forward to make retail part of your everyday service.

Want more clients walking through your door without relying on an agency? 

👉 Join the next 25-Hour Salon Owner Workshop – Simple Salon Socials     https://thesalonmentors.com/events-2026

#salonbusiness, #salonowner, #salonretail, #salontraining, #beautybusiness

Burnout doesn’t happen overnight - but it happens to almost every salon owner at some point.In this episode, Lisa shares her personal journey from overwhelmed salon owner to building a business that worked without her. 

If you’ve ever felt stuck, exhausted, or like everything depends on you—this episode will open your eyes to what’s possible.

If this resonated with you… Book a call with Lisa to talk through your situation https://bit.ly/4pxldBR

#salonowner, #salonbusiness, #burnoutrecovery, #salonlife, #beautybusiness

Retail isn’t about knowing what to say - it’s about getting out of your own way.

In this episode, Lisa unpacks the most common blockages that stop salon owners and teams from recommending retail confidently.

From fear of rejection to pricing discomfort and lack of systems, this episode will help you identify what’s really holding you back, and how to move forward.

Want the full step-by-step system to fix your retail?

👉 Grab your own copy of Your Salon Retail here: https://yoursalonretail.com/

#salonbusiness, #salonowner, #salonretail, #salontraining, #beautybusiness

Are you overstocked, understocked… or just guessing?

In this episode, Lisa breaks down the reality of stock control in your salon and why it plays such a critical role in your profitability, cash flow, and client experience. From ordering habits to team behaviour at the basin, this episode will help you take back control and find the balance that actually works.

If you would like a FREE copy of Lisa's book JUST CLICK HERE

#salonbusiness, #salonowner, #salonretail, #salonprofit, #beautybusiness

What if your results aren’t about working harder - but about who you’re working with?

In this episode, Lisa shares a powerful story that highlights the importance of relationships, standards, and being intentional about the clients and partnerships you choose.

From A-grade to D-grade clients, this episode challenges you to take a closer look at who you’re working with - and whether they’re helping you grow or holding you back.

If this made you realise there are conversations you’re avoiding in your salon, join my next 25-Hour Salon Owner Workshop – Cancel with Confidence

https://thesalonmentors.com/events-2026

Because clear conversations change everything.

https://thesalonmentors.com/events-2026

Why does your team sometimes feel easy… and other times impossible?

In this episode, Lisa and Steph dive into personality types, communication styles, and why understanding your team at a deeper level changes everything.

From “border collies” to “golden retrievers,” this conversation breaks down how different people think, respond, and perform—and why treating everyone the same is holding your business back.

This is a powerful, practical episode for any salon owner ready to build a stronger, more connected team.

Ready to lead your team with more clarity and confidence?

👉 Join the next 25-Hour Salon Owner Workshop – Cancel with Confidence

https://thesalonmentors.com/events-2026

#salonbusiness, #salonowner, #teamtraining, #salonleadership, #beautybusiness

Your product rep isn’t just there to sell you stock—they’re part of your team.

In this episode, Lisa unpacks Chapters 18 & 19 of Your Salon Retail and explores how your relationship with your product company can either hold your business back… or help it grow.

From communication and accountability to leadership and retail confidence, this episode will challenge how you show up—and what you expect in return.

Ready to build a more confident team and stronger systems in your salon? 

Join Lisa’s 25-Hour Salon Owner Workshop – Cancel with Confidence

👉   https://thesalonmentors.com/events-2026

#salonbusiness, #salonretail, #salonowner, #salontraining, #beautybusiness

Most salons aren’t struggling because they’re not busy… They’re struggling because they’re leaking profit.

In this episode, Lisa sits down with Janine to explore colour wastage, lack of visibility, and how poor systems cost salon owners thousands each year. But this goes deeper than colour—it’s about leadership, systems, and accountability.

If you can’t see what’s happening in your business, you can’t fix it.

Ready to fix the gaps in your salon systems and communication?

Join Lisa’s 25-Hour Salon Owner Workshop – Cancel with Confidence  https://thesalonmentors.com/events-2026

About Janine - Color Bar Manager

You know that feeling, you're busy, the salon is full, the colour is flying out the door, and yet somehow the numbers never quite add up. You've got spreadsheets, you've got reports, and you're still not sure where the money is going. That was Janine, a working salon owner from New Zealand, until she got frustrated enough to build something better! Color Bar Manager tracks your colour usage, finds the grams you're not charging for, and shows you exactly where your money is going. There's also a free library of downloads to help you run a more profitable colour business, no opt-in, no catch, just good stuff!

colorbarmanager.com 

 Free Resources

Check out Lisa’s Healthy, Wealthy & Kind Retreat in Bali https://healthywealthykindretreat.com/

Retail isn’t about one person doing a great job - it’s about the whole team being aligned.

In this episode, Lisa shares the powerful concept of “One In, All In” and explains why retail only works when your entire team believes in, uses, and consistently recommends your products.

If your salon retail feels inconsistent or awkward, this episode will show you what needs to change, and where to start.

If you’re ready to build a team that communicates confidently, recommends naturally, and helps you grow your salon without burning out…

Check out Lisa’s Healthy, Wealthy & Kind Retreat in Bali https://healthywealthykindretreat.com/

#salonretail #salonbusiness #salonowner #salonteam #beautyindustry