Salon Conversation with Lisa Conway

Checkout my upcoming 25 Hour Salon Owner Workshop JUST CLICK HERE

If your team knows everything about ingredients… but your clients still aren’t buying, then this episode will change everything.

In Chapter 11 of Your Salon Retail, Lisa breaks down one of the biggest mistakes salon owners and teams make when recommending products:

This episode is all about learning how to communicate in a way your clients actually understand — and want to say yes to.

Inside this episode you will learn:

The Big Shift

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#salonretail #salonbusiness #salonowner #saloncoach #hairdresserlife #beautybusiness #salonteam #retailsales

Check it out here: https://thesalonmentors.com/events-2026

Ever tried to fix something in your salon… and made it worse? In this episode, Lisa shares a real story about something she completely got wrong - and how it turned into one of the biggest breakthroughs in understanding team performance. Because here’s the truth: Your team doesn’t struggle because they don’t care. They struggle because they lack confidence, structure, and support. And most salon owners don’t realise just how big that gap is. 

Inside This Episode: 

The Big Shift It’s not about pushing your team harder. It’s about supporting them properly. And that starts with structure, repetition, and time. 

If you’re ready to stop guessing and start building a team that actually performs… Join me for my upcoming workshop: The 25 Hours Salon Owner Because when your team grows… your business grows… and your hours come down. 

👉 Check it out here: https://thesalonmentors.com/events-2026

For most clients, the salon is a place to escape, but for the team inside… it can feel like carrying the emotional weight of everyone else.

In this episode of Salon Conversations, Lisa dives into a conversation that every salon owner needs to hear - mental health in the workplace and the role it plays in your team, your clients, and your business results.

Because here’s the truth, energy matters, and when one person brings heavy, negative energy into your salon, it doesn’t just affect them - it impacts your clients, your bookings, your rebooking, and ultimately your bottom line.

This episode is not about ignoring emotions.

It’s about learning how to manage them, lead through them, and create a workplace where people take responsibility for how they show up.

Inside this episode, Lisa unpacks;

• Why energy in your salon directly affects your future bookings

The Big Shift Will Be

If this resonates and you think a team member needs to hear this please share.

#salonretail #salonbusiness #salonowner #saloncoach #hairdresserlife #beautybusiness #salonteam #retailsales

If you’ve ever said… “I’ve told them what to do, but nothing changes…”

This episode is for you.

In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure.

Most salon owners rely on conversations, reminders, and “we talked about it” moments… but talking doesn’t create results. Systems do. This episode is where everything clicks.

Lisa shares how to move from talking about retail to locking it in with simple, repeatable systems your team can actually follow - even when they’re busy, distracted, or lacking confidence.

You’ll also hear why forcing change never works, and how a smarter, more supportive approach gets real buy-in from your team.

Retail isn’t about pushing products.

It’s about solving problems.

And when your team has a system, they stop guessing… They stop overthinking… And they start showing up with confidence.

That’s when everything changes.

This episode is a little different… and a really important one.

Lisa flips the script and speaks directly to the partners of salon owners - the husbands (and let’s be honest, anyone living with a salon owner) who are watching from the sidelines wondering…

“How do I actually help?”

Because behind every salon owner is a human being juggling a lot - clients, team, pressure, expectations… and often coming home with nothing left in the tank.

In this episode, I share:

You’ll also hear powerful insights like:

This isn’t just about relationships… It’s about protecting the person behind the business. Because when things are off at home - they’re off in the salon too.

If this episode made you think (or sparked a conversation you’ve been avoiding), don’t stop here. For the next 7 days only, you can watch the full replay of my training:

👉 Transfer One Third of Your Clients to Your Salon Team https://bit.ly/475Wz3l

This is where I show you how to:

Watch it while it’s available — this is where the real shift happens.

LINK TO TRANSFER 1/3 EVENT REPLAY - FREE FOR 7 DAYS CLICK HERE

This week’s episode is Chapter 9 of Your Salon Retail, and it’s all about one thing most salon owners avoid…

👉 Getting honest about your numbers.

Because here’s the truth — what you think your retail is… and what it actually is… are usually two very different things.

In this chapter, Lisa dives into:

This isn’t about pushing products. It’s about stepping into your role as a professional and solving your client’s problems properly - every single visit.

Lisa also challenges you to rethink how you lead your team:

Because when your team understands what to aim for — and you actually measure it — everything changes.

And here’s the kicker… Your retail numbers will always tell the truth about your business.

If this chapter hits a nerve (and it should), don’t just listen - take action. 

For the next 7 days only, you can watch the full replay of my training: 

👉 Transfer One Third of Your Clients to Your Salon Team https://bit.ly/475Wz3l

This is where I show you how to:

Watch it while it’s up — I won’t leave it there forever.

Transfer One-Third of Your Salon Clients to Your Team Event: https://thesalonmentors.com/events-2026

If you’re a salon, spa or clinic owner who feels trapped on the floor, this episode is for you.

In this episode of Salon Conversations, Lisa shares the leadership shift that allows salon owners to step away from the chair, grow their team, and reclaim their time — without losing loyal clients.

For many owners, the biggest barrier isn’t skill or strategy. It’s identity. The move from technician to leader can feel uncomfortable, emotional, and sometimes even a little scary. But the reality is this: when the salon owner is doing everything, the business can’t grow.

Lisa explains why transferring just one-third of your clients is the safest and smartest way to begin creating freedom in your salon.

You’ll learn how to build trust with your team, transfer clients with confidence, and create the time you need to lead your business properly.

Inside this episode Lisa covers:

• Why salon owners struggle to step off the floor

Lisa also shares practical strategies for transferring services, building team confidence, and using the hours you gain to improve team performance, client retention and retail results.

If you’ve ever wondered whether it’s possible to work fewer hours on the salon floor while still growing your business — this episode will give you the clarity you need.

If this episode resonates with you, I’d love you to join me for my upcoming workshop: Transfer One-Third of Your Salon Clients to Your Team

In this workshop I’ll show you exactly how to step off the floor safely, transfer clients with confidence, and build a team that supports your growth. Check it out here: https://thesalonmentors.com/events-2026

 #salonbusiness #salonowner #saloncoach #salonleadership #salonmanagement #salonteam #hairdresserlife #beautybusiness

Checkout my upcoming event JUST CLICK HERE

Most salon owners say they want more freedom in their business.

But when the moment comes to step back from the salon floor… they freeze.

In this episode of Salon Conversations, Lisa tackles one of the biggest mindset and leadership shifts a salon owner will ever make: transferring clients to your team so your business can grow beyond you.

For many salon owners, their identity is deeply tied to doing clients. After years - sometimes decades of building relationships behind the chair or treatment bed, handing those clients to someone else can feel uncomfortable, risky, and even a little disloyal.

But here’s the truth Lisa shares in this episode:

Your superpower is not staying where you started.
Your superpower is stepping into who you’ve become - a business owner and leader.

You’ll learn:

• Why salon owners struggle emotionally with stepping off the floor

Lisa also shares a powerful insight many owners overlook: when you keep all the clients yourself, you’re not growing the business — you’re simply doing the work.

When you start developing your team to service those clients confidently, you create something much more valuable: a business that doesn’t rely on you being there every hour of the day.

If you’re a salon owner, spa owner, or clinic owner who wants to reduce client hours, build a stronger team, and finally spend time working on your business instead of being stuck in it, this episode is a must-listen.

And if you’re ready to take the next step, Lisa also explains how you can join her live workshop to learn how to transfer one-third of your clients safely and strategically. To checkout the upcoming event JUST CLICK HERE

Join my next Transfer 1/3 of Your Clients Event  https://thesalonmentors.com/events-2026

Most salon owners don’t fail. They just stop!

In this chapter of Your Salon Retail, Lisa breaks down why persistence — not talent, personality, or pressure — is what separates thriving salons from those that constantly struggle with retail results.

If you’ve ever felt like:

This episode is for you.

Here’s the gold nugget: progress beats perfection. Every time.

Retail success isn’t built on big pushes or motivational speeches. It’s built on small, consistent behaviours that compound over time. One conversation. One explanation. One professional recommendation — repeated daily.

Lisa shares how to:

If you want a salon that’s Healthy, Wealthy, and Kind — this is the mindset that gets you there.

Join my next Transfer One Third of Your Clients Event  https://thesalonmentors.com/events-2026

Trust is the currency of every successful salon, spa, and clinic.

In Chapter 6 of Your Salon Retail, Lisa Conway unpacks one of the most powerful truths in business — clients don’t buy products. They buy clarity, confidence, and trust.

Today’s clients are more informed than ever. They research. They question. They compare. And what they’re looking for isn’t more information — they’re looking for someone they trust to simplify it.

Inside this episode, Lisa shares:

Why your true value is your ability to give clients clarity

How trust separates you from every other salon

Why clients who buy retail are dramatically more loyal

How honesty builds lifelong client relationships

Why knowledge and confidence change everything

Clients buy from people they know, like, and trust.

And when trust grows, retail grows.

If you're ready to step back from the floor without losing income, this is where it begins.

👉 Join Lisa’s live workshop:
Transfer 1/3 of Your Clients to Your Team  https://thesalonmentors.com/events-2026

This is how you build a business that doesn’t rely on you so heavily.

#SalonOwner #SalonLeadership #SalonRetail #BeautyBusinessCoach #SalonMentor #HairSalonBusiness #SpaOwner #ClinicOwner #SalonProfit #RetailStrategy #SalonSuccess #WorkLessEarnMore #HealthyWealthyKind #SalonSystems #ClientTrust