Salon Conversation with Lisa Conway

To join my January Jump Start go to https://thesalonmentors.com/events-2026

In this final episode of the year on Salon Conversation, Lisa reflects on what it really means to close one year well  - without rushing to escape it, fix it, or label it a failure.

This isn’t a “set your goals and hustle harder” conversation. It’s an honest look at growth, grief, joy, boundaries, identity, leadership, and what happens when you stop chasing more and start choosing what actually matters.

In this episode, Lisa shares:

• Why reflecting on the year just lived is more powerful than racing into the next one
• How joy, growth, and clarity often show up quietly — and why we miss them
• What salon ownership teaches us about boundaries, people, money, and self-worth
• Why leadership evolves when you stop doing everything yourself
• The lessons learned from letting go, leaning in, and listening more than fixing

Lisa also reflects on what she’s witnessed inside salons this year  - owners getting off the floor, teams stepping up, finances stabilising, confidence returning, and the relief that comes when the business no longer runs the owner.

If you’re a salon, spa, or clinic owner who feels ready for a calmer, clearer, more intentional year ahead - this episode will land exactly where it needs to.

If this episode resonated, Lisa invites you to January Jump Start - a live event designed to help you reset your salon, refocus your leadership, and start the year with clarity, structure, and momentum.

This is for owners who don’t want another year of:

• Carrying the business alone
• Overworking on the floor
• Managing instead of leading

Join January Jump Start here:  https://thesalonmentors.com/events-2026

Leadership isn’t in your DNA — it’s in your decisions. Chapter 20 of Your Salon Team is your reminder that you can learn to lead your tribe, even if you’re a people-pleaser with a big heart and a busy mind.

In this conversation, Lisa breaks down:

• The four DISC personality styles
• Why most salon owners score high in Influence or Support
• How that impacts your leadership in the salon
• The tiny behavioural shifts that change everything

You don’t need to be perfect. You just need to understand yourself — and take action.

👉 Want to chat about joining The Salon Mentors in 2026? Book a call through this link. 

Enjoy the episode!

Want to have a call with Lisa about your plan for 2026, JUST CLICK HERE TO BOOK A TIME.

December can bring out the very best and the very worst in a salon. More clients, more pressure, more emotion, more expectations. In this episode, Lisa breaks down the power of setting clear expectations and why the smallest daily check-ins prevent the biggest blow-ups.

You’ll hear why soft skills matter more than ever in the silly season, how micro-conversations can save a team member’s sanity, and why systems keep your business - and your wellbeing - from falling apart when things get busy.

If you want a calmer, stronger, more connected team this December, this one’s for you.

Want to talk to Lisa about joining The Salon Mentors in 2026?  Book a call using the link above. 

Enjoy the show.

To watch the video with all the resources, use the link below.

https://thesalonmentors.com/november-replay-g6357qr0

I've got something important for you today, something every salon owner with a team needs to hear. This week inside Salon Mentors I took the salon owners behind the scenes - into the real conversations, the real fears, and the real breakthroughs happening with beauty professionals right now.

Some of you will love what I’m about to share… 

Some of you won’t. But all of you need it.

Because if you want your team to step up in 2026, it starts with how you communicate, how you lead, and how willing you are to change yourself first.

So in today’s episode, I’m unpacking the exact mindset shifts I teach inside Team Machine.Why your team behaves the way they do. What they’re scared of. What they wish you understood. And how a few small adjustments in your conversations can completely transform your salon culture.

And if you’re listening right now thinking, “Lisa, I know I need help… I just don’t know where to start,” then book a free call with me.

You must have four or more on your team - or be growing to four - and you need to be ready for real change. If that’s you, I’d love to talk.

Do the two quizzes before you come into the room - your Who Runs In Your Pack Quiz and the Salon Love Languages Quiz - and we’ll decide together if we’re the right fit.

Here is the link for my November Masterclass - a not to be missed event!

Most salon owners dream of finding “their person” - the one who can run the show, hold the fort, and finally give them a break. But choosing a salon manager or future partner is one of the trickiest, riskiest, and most emotional decisions you’ll ever make.

In Chapter 19 of Your Salon Team, Lisa  unpacks the truth about leadership potential inside your business. Not everyone who wants the badge can actually carry it - and not everyone who could carry it actually wants it.

Lisa shares the pitfalls, the heartbreaks, the hilarious moments, and the real-world lessons she’s learned from mentoring salon owners - and from watching team members chase titles they don’t understand, or leave to open businesses they’re nowhere near ready for.

If you’ve ever wondered whether someone on your team could lead, manage, or even become your partner one day… this episode is essential.

> Please checkout my SECRET BLACK FRIDAY MASTERCLASS JUST CLICK HERE <

If your team still thinks one facial, one treatment, one colour, or one service is enough - this episode will change your whole business.

In this short, powerful conversation, Lisa Conway uncovers the biggest barrier to repeat bookings: your team’s fear of sounding salesy. With her signature humour and honesty, Lisa explains why every client needs another one - not because you’re pushing products or packages, but because consistency is the only path to results.

This episode is pure gold for salon, spa, and clinic owners who want their team to recommend with confidence and stop waiting for clients to magically rebook themselves.

Until next time...

Lisa x

First Visit & Fun Facts - How to Nail the New Client Experience

There’s nothing quite like a new client. It’s a fresh start. A blank canvas. A chance to show someone what’s truly possible - and how good they can feel when they’re in the right hands.

But most salons waste the moment. They tiptoe. They assume. They don’t ask the questions that matter.

In this episode, Lisa shares how to shape the first visit into a moment that changes everything. From three essential questions to the kind of listening that makes people feel seen, heard, and genuinely cared for - this is how you build loyalty from day one.

If your team ever says “She’s only new” - this episode will change your salon forever.

See you in the next episode.

Clients Bring Clients - How to Attract More of the Ones You Love

If you’ve ever wondered where your best clients come from - this episode is for you.

Today, Lisa breaks down the secret to growing your salon without spending a fortune on ads or relying on “word of mouth.” It’s all about creating an intentional clients-bring-clients strategy that works quietly in the background, turning your favourite people into your best recruiters.

Lisa shares the story of “Paddy the Dentist” - the simple system that transformed his clinic by doubling his A-grade clients and letting go of the energy-drainers. You’ll learn how to identify your A, B, C, and D clients, ask for referrals in a way that feels natural, and build a salon full of the people you actually want to serve.

If you want clients who bring more clients (and fewer headaches), this episode is gold.

I am finishing my 2026 Salon Sucess Playbook. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

Let’s get one thing straight - your salon clients are not “theirs.” They don’t belong to Suzie, Sarah, or whoever’s holding the tail comb today. They belong to your business.

In this episode, Lisa breaks down why letting your team believe clients are theirs is like handing them the keys to your bank account. She shares how this quiet problem eats away at your business like white ants and how a few smart, honest conversations can save your client base (and your sanity).

If you’ve ever lost a team member and watched clients walk out behind them, this is a must-listen.

I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

When someone leaves your salon, spa, or clinic, it can feel personal - but it doesn’t have to derail your business.

In this chapter of Your Salon Team, Lisa shares the truth about why people really leave and how to respond like a confident salon owner, not a heartbroken teenager.

In this episode you’ll learn:
✅ Why it’s not always about you (even when it feels like it is)
✅ How overpaying can turn great team members into lazy cats
✅ How to lead with honesty and stop lying to yourself
✅ Why a weekly meeting can save your culture (and your sanity)

Losing people is part of the game. How you handle it is what sets you apart.

I am finishing my 2026 Salon Sucess Playbook - The 5 One's Every Salon Pro Should Know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.