Salon Conversation with Lisa Conway

This isn’t just another pep talk. The 5 Ones are the five simple, powerful actions that separate the salons that struggle from the salons that soar.In this episode, Lisa introduces the foundational framework behind her signature program - Salon Team Machine. She breaks down how these five pillars turn quiet team members into confident, client-attracting, result-producing professionals.

It’s not magic - it’s focus, and it works.

I am finishing my 2026 Salon Sucess Playbook - The 5 One's every salon Team member should know. If you would like an advance copy please email [email protected] and she will send it to you for FREE when it's ready.

Let’s talk truth: your salon’s culture will make or break your business. In this episode, Lisa gets real about what culture actually means — and it’s not beanbags and team lunches.

From tackling tough conversations (yes, even garlic breath) to holding boundaries, Lisa shares the real-world culture principles that every salon, spa, and clinic needs. Learn how to stop repeating yourself, empower your team to take initiative, and finally build a salon that runs without you on the end of the phone every five minutes.

Next week we kickoff the Salon Team Machine - imagine having your team supercharged for the Christmas rush... 

https://salonteammachine.com/

Ever feel like your team’s success is hit and miss? It’s not luck — it’s focus. In this episode, Lisa shares her tried-and-true “5 Ones” - the five things every salon, spa, and clinic team member needs to know to move the needle.

Lisa breaks down how to attract the right clients, convert them with confidence, and deliver remarkable results that keep them coming back. These five foundations have helped thousands of stylists and therapists build real momentum in their columns - without the salon owner having to spoon-feed them.

If you want your team to step up, this is where it starts. Lisa is delivering the 5 One's directly to Salon Team members over the next 6 weeks so they are supercharged for the Christmas rush. If you would like your team trained by the best just go to https://salonteammachine.com/

Like it or not, as a salon owner you’re going to find yourself doing a little “parenting.” Not in the tuck-them-into-bed sense, but in the guidance-and-boundaries sense. In this episode, in this episode Lisa shares the lessons she learned from her first boss, Sam, who quietly shaped her future with financial advice and firm boundaries.

You’ll hear how to balance guiding your team with letting them stumble, why over-helping steals their self-esteem, and how setting clear limits saves you from exhaustion. Parenting your team is inevitable - doing it wisely is a choice.

If you would like me to help 'parent' your team checkout my new progrtam salon Team Machine that starts in October here is the link.

 https://salonteammachine.com/

Sometimes the problem isn’t your clients, it’s your team. In this episode, Lisa lays down the truth about what it really means to "do your job" in the salon. If your team isn’t attracting their own clients, converting them to rebooked, and delivering an exceptional experience every single time, you’ll stay stuck filling their columns for them.

Lisa explains the 5 Ones that transform team members from order-takers into confident professionals who attract, convert, and deliver and why this shift is the key to getting you out of the treatment room and into building a business that doesn’t depend on you.

If you are interested in Lisa's Salon Team Machine program that kicks off soon you can check it out here: https://salonteammachine.com 

This week, we dive into one of my favourite topics from Your Salon Team - how to create a salon that’s completely free of negativity. Because let’s face it, a salon should be the place where joy, creativity, and connection flow - not gossip, drama, or bad vibes.

In this episode, I’ll walk you through:

• How to set the tone for a fun, drama-free environment.
• Why negativity repels both clients and team members.
• Simple strategies to shift the energy when the vibe feels “off”.
• How to turn your salon into a space your clients can’t wait to return to.

If you’ve ever had a toxic team member or a Debbie Downer drag the mood down, this one’s for you.  Let’s make your salon a place where both your team and your clients thrive.

Also, if you are interetsed in my Salon Team Machine go to salonteammachine.com

Ever caught yourself doing the Meerkat - neck craned, watching your team like a hawk - because you’re terrified they might mess it up? In this chapter, I share why learning to “let them” (yes, like Mel Robbins says) is the secret to creating a genius team who can hold the fort even when you’re on holiday. This one’s for every salon owner who’s sick of being the safety net 24/7 and wants a team who can handle the big stuff without you hovering.

If you want to checkout my new Salon Team Machine program that kicks off in October go to salonteammachine.com

To contact Lisa, just reach out to [email protected]

This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's.

Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey haired grandma in your corner) cut through the fluff and get real about what it takes to attract and keep the clients you actually love working with. We talk about A-grade clients - the ones who show up on time, rebook, buy products without a fuss, and actually make your day better instead of draining the life out of you. Spoiler alert: if you want them, you’ve got to become that person yourself. This episode is raw, cheeky, and painfully true at times. I share stories from my own salon journey - including my “ugly duckling to hottie patrotty” moment - and why honest conversations, gratitude, and boundaries are the secret sauce to building a book full of Brookes (aka dream clients). 

👉 Whether you’re a salon owner or team member, if you’re sick of dealing with C- and D-grade clients who whinge, complain, and rock up late with a hot coffee in hand, this training is your wake-up call. 

Key Takeaways 

• Not all clients are worth keeping - aim for A and B grade only.
• You attract who you are: if you want better clients, level up yourself first.
• Boundaries matter: rebooking is non-negotiable, lateness isn’t cute.
• Client experience is everything - it’s more than chairs and scissors.
• Gratitude and generosity build loyalty (and referrals).
• Vulnerability beats perfection: honesty helps the whole team grow. Your salon isn’t “different” - stop hiding behind excuses.
• Fill your book with “Brookes” - clients who energise, not drain you.

Moisture Triangle PDF - http://bit.ly/4mOk7PP

In Chapter 12 of Your Salon Team, Lisa Conway gets real about targets. Everyone asks for them, but very few understand the why behind them. Are your team members just “missing numbers,” or is it really a service problem in disguise?

Lisa shares her no-nonsense take on setting targets that actually work - and how to use them to inspire, not punish, your team. If you’ve ever struggled with staff “just not pulling their weight,” you’ll want to press play on this episode.

MY OTHER FREE STUFF

Salon Success Playbook https://salonsuccessplaybook.com

Facebook https://www.facebook.com/lisaconwayzing/

Instagram https://www.instagram.com/lisa.conway_/

TikTok https://www.tiktok.com/@lisa_salonmentor

MY BOOKS

The Naked Salon, Your Salon Team, and Your Salon Retail 

Are essential reading for Salon owners are available in Paperback or Audio at Amazon, Audible, Kindle or from my store. https://www.thenakedsalon.com

To contact Lisa, just reach out to [email protected]

Later today I kick off my last Healthy, Wealthy & Kind Retreat for 2025 in Bali. After so many questions from last week’s guests (and more from you on social media), I decided to bare it all—the why, what, and how of my facelift. 

If you think that this is something you would be interested in just reach out via the link below. 

https://www.lisaconway.com.au/bedside 

Any questions, feel free to reach out to via [email protected] 

Enjoy!