This is a recording of my first Salon Mentor Team training that I did live with my client's team members, and its all about grading your client's.

Some of you rocked up to this training thinking, “Ugh, why do I have to do this shit thing today?” - and that’s exactly where we begin. In this first Salon Mentor Team Training, I (yes, the loud, grey haired grandma in your corner) cut through the fluff and get real about what it takes to attract and keep the clients you actually love working with. We talk about A-grade clients - the ones who show up on time, rebook, buy products without a fuss, and actually make your day better instead of draining the life out of you. Spoiler alert: if you want them, you’ve got to become that person yourself. This episode is raw, cheeky, and painfully true at times. I share stories from my own salon journey - including my “ugly duckling to hottie patrotty” moment - and why honest conversations, gratitude, and boundaries are the secret sauce to building a book full of Brookes (aka dream clients). 

👉 Whether you’re a salon owner or team member, if you’re sick of dealing with C- and D-grade clients who whinge, complain, and rock up late with a hot coffee in hand, this training is your wake-up call. 

Key Takeaways 

• Not all clients are worth keeping - aim for A and B grade only.
• You attract who you are: if you want better clients, level up yourself first.
• Boundaries matter: rebooking is non-negotiable, lateness isn’t cute.
• Client experience is everything - it’s more than chairs and scissors.
• Gratitude and generosity build loyalty (and referrals).
• Vulnerability beats perfection: honesty helps the whole team grow. Your salon isn’t “different” - stop hiding behind excuses.
• Fill your book with “Brookes” - clients who energise, not drain you.

Moisture Triangle PDF - http://bit.ly/4mOk7PP