If you’ve ever said… “I’ve told them what to do, but nothing changes…”

This episode is for you.

In Chapter 10 of Your Salon Retail, Lisa breaks down the real reason your team isn’t recommending products - and it’s not because they don’t care. It’s because there’s no structure.

Most salon owners rely on conversations, reminders, and “we talked about it” moments… but talking doesn’t create results. Systems do. This episode is where everything clicks.

Lisa shares how to move from talking about retail to locking it in with simple, repeatable systems your team can actually follow - even when they’re busy, distracted, or lacking confidence.

You’ll also hear why forcing change never works, and how a smarter, more supportive approach gets real buy-in from your team.

Retail isn’t about pushing products.

It’s about solving problems.

And when your team has a system, they stop guessing… They stop overthinking… And they start showing up with confidence.

That’s when everything changes.