Fixed Ops Mastermind

Dave sat with Dane Seville on the KPI Podcast . Please rate and review the podcast! We are grateful. http://getpodcast.reviews/id/1462523591

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Leadership styles come in many forms. Join us as we discuss several of them, what they consist of and which one is the best to use!  Rate and review ! http://getpodcast.reviews/id/1462523591 

 

 

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Jay and Dave talk all thinks fixed ops. How to get a team to follow your lead. Please rate and review the podcast! http://getpodcast.reviews/id/1462523591 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

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We all have been taught what to think. From school through business the what of thinking has been the focus. How to think is the way forward! Knowing how to think allows you to work through new situations. Questions are how you do that. Teach your team what they could do and not what they should do! Join the fixedopsmastermind.com

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Damon talks about stressing your customers just by having them get into the service drive. How many decisions does it take for a customer to approach and enter your drive to do business with you?

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In a world where pick up and delivery is going to become commonplace we will need to overcome another hurdle in gaining a customers trust. 
Using a video inspection where the customer can see their vehicle and technician doing an inspection of their car when they have never even been to the store will be huge!

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It is always dangerous to assume. Do not assume your customers think like you or see the world like you.

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We all want to drive traffic into the dealership. What happens when they get there? Is the team prepared with a solid process that has been worked on, planned out and practiced?  If you are driving traffic off a cliff like a lemming then it has done no good to get it there.  Retention is the biggest word you will hear in fixed ops! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

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Damon Egan and Dave Foy discuss the top 5 things any advisor can do TODAY to become better at their career.  --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

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Damon Egan and Dave Foy discuss fixed operations, sales, service advisers, vacuum cleaners and books! 

Damon gave us 2 tips for having great service advisers

1. Go to the morning sales department meeting and absorb what they are teaching them. 

2. Do not hire experience!

You must have a process to train your team with. You cannot expect them to perform at the highest level if you do not show them what that looks like! 

Books we discussed:

Principles by Ray Dalio

It Takes What It Takes by Trevor Mowad

Fixed operations Service Department Service Adviser Director Dealership Dealer New Car Dealer Principal

--- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app

Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe