Fixed Ops Roundtable

Today we have a guest who is leading the way in transforming the automotive industry.

John Schulz is the Director of Special Finance & Executive Vice President at Streamline Auto Solutions by West Herr Automotive Group.

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What we discuss in this episode:

In this episode we will delve into the changing world of automotive financing discussing the challenges faced by dealerships and exploring the innovative solutions offered by Streamline.

Are you curious about whats happening in todays market? Are you interested in understanding the obstacles that dealerships encounter. How they cleverly navigate through them? Well get ready for a discussion! Throughout this episode John Schulz will share insights on topics including;

1.. Loan to Value; Discover why affordability and loan to value ratios are two factors that shape todays landscape of financing.

2. The Great Train Wreck; Gain knowledge about pitfalls that customers face when they end up buying vehicles they don't qualify for. Find out why Streamline was established to tackle this issue head on.

3. The West Herr Legacy; Explore the history and scale of West Herr Automotive Group – a network encompassing 39 dealerships with over 60,000 vehicle sales annually.

4. Streamlines Role; Understand why Streamline plays a role for dealerships involved in selling vehicles and how it simplifies complex financing scenarios.

Discover the benefits that Streamline Auto Solutions offers to dealerships and lenders resulting in increased conversion rates and enhanced profitability, for both parties involved.

Explore how efficient vehicle financing can have an impact on the fixed ops department leading to service quality and customer satisfaction.

By the conclusion of this episode you will gain an understanding of the challenges and opportunities within the industry as well as the innovative solutions provided by Streamline Auto Solutions. Prepare yourself to unravel the complexities of financing and optimize your dealership operations for success.

Join us for a conversation with John Schulz that will leave you with an appreciation for the intricate world of automotive financing. Don't miss out on this episode that promises to reshape your perspective, on the auto industry.

Listen to the episode featuring John Schulz for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, John Schulz

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mike Boyd, a 25 year veteran of the industry and the founder of vAutos iRecon platform has experience running used car departments. Faced with challenges and inefficiencies, in his work he created the software solution vAuto’s iRecon to address these issues. Boyds passion for reconditioning and streamlining processes has led dealer groups across the United States to adopt his technology revolutionizing their inventory practices and helping them thrive in the age.

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In this episode we dive into the world of dealership reconditioning and its impact on the ever changing automotive landscape.

What we discuss in this episode:

Why is Consolidation Reshaping the Reconditioning Game?

Discover how industry consolidation has positively influenced reconditioning practices. Boyd sheds light on the importance of approaches among dealer groups, resource sharing. Ultimately driving higher profits. Learn how this consolidation allows dealerships to optimize expenses increase efficiency and adapt to market dynamics.

Decoding Reconditioning Strategies for Service Managers

Gain insights from Mike, on how service managers can approach reconditioning across dealership locations. Explore how traditional efficiency focused approaches are evolving in an era where dealerships are consolidating. Mike provides insights, on the planning that service managers should undertake to optimize resources and leverage data for an enhanced reconditioning process.

The Power of Group Perspective

Explore the spots that individual dealerships often overlook during the reconditioning process. Mike highlights the benefits of being part of a group, which allows dealers to learn from each others practices, foster growth and drive innovation. Gain an understanding of how a collective perspective can eliminate approaches and bring about needed change in the traditional mindset of the industry.

Communication Revolution; Tying it Back to the Car

Mike emphasizes the role of communication in reconditioning. Discover how advanced software solutions can connect all stakeholders remove obstacles and minimize disruptions.

Learn why effective communication is not about conveying messages but, about linking every piece of information to the vehicle itself ensuring that every action contributes to a comprehensive reconditioning strategy.

In this episode, we delved into the dynamic world of dealership reconditioning, exploring its impact on the evolving automotive landscape.

Listen to the episode featuring Mike Boyd for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mike Boyd

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Mark Mickens, the Director of Retail at ES3.

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What we discuss in this episode:

This episode is not just about the world of automotive fixed operations; it's a deep dive into the future, challenges, and innovations that are shaping the industry.

What We Discuss In This Episode:

Are you curious about the profound changes happening in the automotive world? Want to know how dealerships are staying ahead in the game? Wondering how the shortage of technicians is impacting the industry? If these questions have piqued your interest, then this episode is a must-listen.

1. A Shifting Landscape: The automotive industry is undergoing a transformation, and Mark Mickens provides invaluable insights into how dealerships are adapting to these changes. Discover the strategies and innovations that are keeping them ahead.

2. The Technician Conundrum: The shortage of skilled technicians is a problem affecting every corner of the industry. Mark delves into this challenge and explores how dealerships are attracting and retaining talent.

3. The Power of Convenience: Mobile service, express service, and pickup and delivery are becoming more than just perks; they're integral to the customer experience. Find out how dealerships are capitalizing on this convenience factor to stay competitive.

4. Ingenuity and Entrepreneurship: Mark shares stories of dealers overcoming obstacles with creativity and determination. Learn how they're solving problems unique to their locations, from limited parking to technician shortages.

5. The Uncertain Future: With the rise of electric vehicles and changing consumer preferences, there's a lot of uncertainty. Mark discusses how dealerships are navigating these uncharted waters and what it means for the future of the auto industry.

Why You Should Tune In:

The automotive world is evolving at an unprecedented pace, and Mark Mickens is at the forefront of these changes. Whether you're an industry insider or simply curious about the future of cars and service, this episode will give you a front-row seat to the innovations, challenges, and opportunities shaping the world of fixed operations.

So, join us in this engaging conversation and gain valuable insights that will elevate your understanding of the automotive industry. You won't want to miss out on the wisdom Mark has to offer, so hit that play button and prepare to be captivated!

Listen to the episode featuring Mark Mickens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mark Mickens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jeremy Stephens is the Fixed Operations Director at the Hiester Automotive Group in North Carolina

He started his career as a technician to the role he now currently has. But that's not all; he's also a certified leadership coach under the tutelage of the renowned John Maxwell.

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What we discuss in this episode:

Have you ever wondered why Fixed Operations in the automotive industry are gaining so much attention? Ted Ings sits down with Jeremy Stephens to explore this intriguing shift.

In this episode, Jeremy discusses the growing prominence of Fixed Operations in the automotive industry. With keen insights, he sheds light on how this sector is becoming the backbone of dealerships, offering unique opportunities for innovation and growth.

From Gas Station Attendant to Leadership Coach

Jeremy's journey from a gas station attendant to a leadership coach is nothing short of inspiring. Find out how he turned an ordinary start into an extraordinary career.

Jeremy takes us on a trip down memory lane, recalling his humble beginnings at a gas station in North Carolina. Learn how his first automotive job and early experiences shaped his path towards leadership.

Unlocking the Secrets of Leadership

Discover the transformative power of leadership education as Jeremy shares how John Maxwell's teachings reshaped his leadership philosophy.

Jeremy shares a pivotal moment in his career when he stumbled upon John Maxwell's leadership content. Explore how this discovery ignited his passion for leadership and led him to become a certified John Maxwell coach.

Jeremy's Approach to Personal Growth

What drives Jeremy Stephens to keep reaching for new heights? Join us as we delve into Jeremy's relentless pursuit of self-improvement.

Jeremy shares his secrets for avoiding professional plateauing. Learn why personal growth is at the core of his leadership style, and how his commitment to self-improvement benefits both him and his team.

Episode Highlights:

• Why is Fixed Operations gaining prominence in the automotive industry, and what opportunities does it present?
• How did Jeremy Stephens transition from a gas station attendant to a leadership coach, and what lessons can you glean from his journey?
• What is the transformative power of leadership education, and how did John Maxwell's teachings impact Jeremy's leadership philosophy?
• Why is continuous personal growth the key to avoiding professional plateauing, and how does it benefit both leaders and their teams?
• What actionable advice does Jeremy have for leaders in the automotive industry as they navigate the second half of 2023?

Listen to the episode featuring Jeremy Stephens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jeremy Stephens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Shon Kingrey is the Vice President of Kayser Automotive Group.

In this episode we delve into the dynamic world of fixed operations, sharing insights, experiences, and the exciting changes happening in the automotive industry.

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What we discuss in this episode:

"Adapting to New Challenges"

As Shon shares his transition to Kaiser Automotive Group and managing eight different stores, find out how he navigates the unique challenges posed by varying leadership styles and processes.

"The Power of Processes"

Explore the significance of implementing effective processes, like X Time and Traver, and the resistance that sometimes accompanies change. Learn how these tools revolutionize dealership operations.

"Sustaining a Seasonal Workforce"

Discover the strategies Shon employs to manage a seasoned workforce with maxed-out vacation time during the summer season in Wisconsin. Learn the importance of balancing workforce needs and employee satisfaction.

"2023: The Year of Fixed Operations"

Gain valuable insights into the challenges and opportunities awaiting the automotive industry in 2023. Shon Kingrey emphasizes the importance of retention, adaptability, and financial transparency in the year ahead.

Find out how Shon Kingrey experiences and insights can inspire your own journey, and uncover the keys to success in an ever-evolving industry. Don't miss this opportunity to gain a deeper understanding of the automotive world and discover how to thrive in the year ahead.

Listen to the episode featuring Shon Kingrey for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shon Kingrey

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Adam Arens is the CEO and President of the Patriot Automotive Group in New England. 

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What we discuss in this episode:

In this episode, we dive deep into the world of automotive service, retail culture, and empowering dealership teams to meet evolving customer demands.

The Importance of Empowering Your Team

Explore how empowering dealership teams can bridge the gap between front-end and back-end experiences, ultimately enhancing customer satisfaction.

Adapting to Changing Customer Expectations

Understand the challenges dealerships face in the era of online shopping and how Adam Aarons emphasizes the importance of asking customers what they truly want.

The Art of Personalized Service

Delve into the strategies for providing uniquely tailored services, building stronger customer relationships, and creating a hassle-free experience.

Mobile Service: The Future of Convenience

Discover the potential of mobile service and how it can add value to the customer experience, offering a level of convenience that can set your dealership apart.

Nurturing Talent: Building a Skilled Workforce

Learn about innovative strategies for attracting and retaining talent in the automotive industry, and why growing your own technicians is crucial for long-term success.

Making Your Dealership the Best Place to Work

Explore the impact of creating a positive work environment and its direct correlation with reduced turnover and business growth.

How Will This Episode Captivate You?

Are you curious about the future of automotive service? Wondering how dealerships can empower their teams and enhance the customer experience? Eager to uncover innovative strategies for talent retention and growth in the automotive industry? This episode holds the answers you seek. Join us for an enlightening conversation that will transform your perspective on the automotive service landscape.

Listen to the episode featuring Adam Arens for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Adam Arens

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Brian Kramer is the Executive Vice President at cars.com and General Manager at Accu-Trade,  a true trailblazer in the automotive industry.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, we delve into the heart of Brian's expertise as he shares his groundbreaking insights on how dealerships can harness the power of Accu-Trade to triple their appraisal opportunities, streamline processes, and boost profitability.

Episode Highlights:

1. Unveiling the Power of Accu Trade

Brian takes us on a journey into the heart of Accu Trade's revolutionary impact. He highlights how this cutting-edge solution is enabling dealerships to appraise vehicles virtually anywhere, eliminating the need for traditional, time-consuming appraisal methods. Get ready to challenge your perception of what's possible in the automotive world.

2. Shifting Paradigms in Acquisition

Brian and Ted explore the fascinating biases and paradigms that have shaped dealership operations. From why dealers are willing to pay more for auction vehicles to the myths surrounding service drive acquisitions, you'll discover the mindset shifts that can exponentially enhance your dealership's success.

3. The Art of Empowerment

Through real-world examples and anecdotes, Brian uncovers the value of empowering dealership teams to embrace technology and optimize processes. Learn how dealerships like Peter Buller Toyota are appraising thousands of cars a month and reaping the rewards of higher margins and streamlined reconditioning processes.

4. Embracing Trust and Transparency

The conversation pivots to the core values that drive success in the industry. Brian shares his enlightening experience with Ed Roberts' dealership and how trust is the glue that binds successful dealership operations. Discover the simple yet powerful concept that can transform your dealership's culture and results.

5. Navigating the Road Ahead

As the automotive industry undergoes changes, Brian provides expert advice on how dealerships can adapt and thrive. Prepare for tighter market conditions by embracing efficiency, data-driven decisions, and the power of Accu-Trade's insights.

How Will This Episode Captivate You?

Are you ready to unlock the secrets of car valuations in the modern automotive industry? Join Ted Ings and Brian Kramer as they demystify the world of virtual appraisals, unveil the myths of service drive acquisition, and explore the future of vehicle acquisition. Learn how trust, data, and efficiency can revolutionize your dealership's success. This episode will captivate you with eye-opening insights and real-world examples, guiding you through the changing landscape of automotive retail. 

Listen to the episode featuring Brian Kramer for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Brian Kramer

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Les Silver is the Executive Chairman of Dynatron Software, and Marcus Amen from Bailey.

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What we discuss in this episode:

In this episode, Ted sits down with this two industry giants Les Silver and Marcus Amen to explore the fascinating realm of technician productivity. The conversation delves into the challenges dealers face in balancing demand and capacity, and how leveraging technology can be the key to unlocking new levels of efficiency.

Episode Highlights:

1. The Crux of the Matter

Les Silver and Marcus Amen tackle the central question: how can dealers maximize technician productivity while ensuring quality work and customer satisfaction? The duo emphasizes the importance of turning hours into revenue and reveals the critical role capacity plays in the equation.

2. Identifying and Solving Capacity Issues

Marcus Amen discusses how dealerships can identify and tackle capacity problems. Is your shop scheduling enough work? Are technicians being efficient? Marcus shares practical insights.

3. The Role of Technology in Efficiency

Both Les and Marcus emphasize the pivotal role technology plays in improving efficiency. They discuss innovative solutions that provide real-time data on technician performance, enabling informed decision-making and performance improvement.

4. Bridging Generational Gaps

Les and Marcus agree on the need to make the auto repair industry attractive to the younger generation. Discover how technology can align with their expectations and why it's essential for the industry's future.

5. Monitoring Performance and Continuous Improvement

Our experts share strategies for monitoring performance and identifying areas for improvement. They stress the importance of measuring data in real-time and making incremental changes to boost productivity.

6. The Technician's Perspective:

Marcus dives deep into the technician's world, highlighting the challenges they face and the need for efficient processes. He explores how transparent communication and streamlined workflows contribute to a technician's performance and satisfaction.

In this episode, you'll find answers to thought-provoking questions like:

1. Why is technician productivity essential for your dealership's success?
2. What can you do to maximize your technicians' capacity without overloading them?
3. How can technology transform the way you manage your shop's workflow and efficiency?
4. What steps can you take to attract and retain the next generation of skilled technicians?
5. Why is transparency the key to addressing productivity and capacity issues?

Join us as we explore these critical topics and gain insights from industry leaders Les Silver and Marcus Amen. 

Listen to the episode featuring Les Silver and Marcus Aman  for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Les Silver and Marcus Aman 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Leonard Bellavia is a Founder and senior partner at Bellavia Blatt PC Dealer Law.

He is a nationally recognized authority in the field of automotive franchise law who spent his life in the automobile business, as his family once owned one of the largest dealer groups in the New York area. Mr. Bellavia represents thousands of automobile dealerships across the country in all aspects of practice areas, and has been instrumental in negotiating the sales of hundreds of dealerships.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

In this episode, Leonard dives deep into the state of the automotive retail industry, shedding light on the crucial issues that dealerships are facing in the ever-evolving landscape.

The Crossroads of the Industry: Leonard Bellavia introduces the concept of being at a critical crossroads in the automotive retail industry, where dealerships must proactively protect their franchise system's integrity. He explores why dealers need to take action now and highlights the significance of dealer associations uniting to safeguard dealer protections.

Manufacturers' Strategies and Responses: Leonard discusses the tactics manufacturers use to test the waters in the industry, such as direct sales and new product introductions. He explains how dealers' responses, or lack thereof, set the tone for manufacturers' actions and emphasizes the need for dealers to stand up and protect their interests.

Over-the-Air Updates and Consumer Impact: The conversation shifts to the potentially harmful effects of over-the-air updates on dealerships' fixed operations departments. Leonard breaks down the revenue implications and argues that these updates are detrimental to consumers, emphasizing dealers' role as advocates for consumer choice and competition.

Retail Warranty Reimbursement: Leonard delves into the complex world of retail warranty reimbursement, stressing the importance of understanding and properly utilizing state statutes to secure fair compensation for dealerships. He shares insights into the pitfalls dealers should avoid and explains why seeking professional legal assistance is vital for maximizing reimbursement.

Protecting Consumers Through Legal Standing: Leonard addresses the challenge of dealers having legal standing to challenge manufacturers' actions. He discusses how state associations are working to obtain legal standing on behalf of dealers, enabling them to take legal action without fear of repercussions and ensuring consumer protection.

This episode tackles critical issues affecting dealerships' bottom line, consumer rights, and the very essence of the franchise system. You'll be captivated by the insights shared by Leonard Bellavia, a veteran in the field, as he unveils the complexities, challenges, and opportunities that dealers face. 

Listen to the episode featuring Leonard Bellavia for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Leonard Bellavia

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode of the podcast, Ted Ings sits down with Robert Migliaccio, an exceptional leader at Carter Myers Automotive, who has revolutionized the company's approach to employee growth and development, to discuss the company's remarkable success and their unique approach to employee growth and development. 

Robert shares his journey from the beginning, how he strategically leveraged social media, and his pivotal role in fostering a culture of ownership among employees.

👉 Register for the upcoming Fixed Ops Roundtable Event

What we discuss in this episode:

Discover the secrets behind CMA's rise to success and how they've managed to maintain their reputation as a customer-centric, employee-driven automotive powerhouse for nearly a century.

• Discover the secrets behind Carter Myers Automotive's incredible growth and success.
• Learn how social media played a pivotal role in transforming the dealership's reach and reputation.
• Understand the unique employee growth initiatives that set Carter Myers Automotive apart.
• Gain insights into the power of mentorship and accountability in personal and professional development.
• Be inspired by Robert's personal journey of transformation and how it influenced his professional success.

How Will This Episode Captivate You?

Witness a dealership that's breaking the traditional stereotype? Discover how Carter Myers Automotive is changing the game and rewriting the rules of the automotive industry.

Learn about Robert Migs' personal transformation and how he took charge of his own growth journey, inspiring others to do the same.

Find out how CMA's unique training strategies and mentorship programs are shaping a culture of continuous growth and empowerment.

Uncover the power of social media in building brand reputation and fostering customer connections that extend beyond borders.

Gain valuable insights into leadership development and how it drives success at every level of the organization.

Are you curious about what sets Carter Myers Automotive apart from other dealerships? Wondering how social media can transform a business's online presence? Eager to learn the secrets of building a company culture that empowers growth and thrives on employee ownership?

Tune in to this episode to be inspired by the incredible journey of Robert Migliaccio and Carter Myers Automotive. Discover how they're breaking barriers, fostering personal growth, and creating an all-inclusive dealership experience like no other, from empowering employee growth to building a supportive family away from home. 

Listen to the episode featuring Robert Migliaccio for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Robert Migliaccio

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement