Fixed Ops Roundtable

Mark Haeck is the Vice President of Business Development at GMS Glass Management Software. 

In this episode he brings over four decades of expertise in auto glass technology, spearheading GMS's mission to revolutionize dealership operations. With a keen focus on customer-centric solutions, Mark is at the forefront of driving industry-wide innovation.

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What we discuss in this episode:

Mark unveils the comprehensive suite of solutions offered by GMS, providing a glimpse into how dealerships can streamline glass management seamlessly, from vehicle lookup to insurance billing. We delve into the myriad revenue opportunities that in-house glass services unlock, ranging from ADAS calibrations to vehicle scanning, shedding light on how these services go beyond mere repairs to drive profitability. Mark shares invaluable insights into overcoming the challenges associated with establishing in-house glass services, emphasizing the importance of proactive technician training and workspace optimization. 

Moreover, we discuss how in-house glass services revolutionize the customer experience, fostering long-term relationships and enhancing dealership competitiveness. From leveraging existing customer bases to tapping into new markets like insurance agencies and fleet accounts, Mark provides a roadmap for dealerships to expand their glass services outreach effectively. 

As we peer into the future, it's clear that in-house auto glass services represent a game-changing strategy for dealerships aiming to stay ahead of the curve in today's dynamic automotive landscape. Mark shares his vision for the future of in-house glass services, envisioning a landscape where dealerships seamlessly integrate glass management into their core operations, driving sustained growth and customer satisfaction.

As we wrap up this episode, it's evident that in-house auto glass services represent a game-changing strategy for dealerships seeking to enhance revenue and customer satisfaction. With Mark Haeck's expert insights, we've uncovered a wealth of opportunities for dealerships to thrive in today's competitive automotive market.

Listen to the episode featuring Mark Haeck for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Mark Haeck

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, I sit down with Kent MacDonald, President of Northwood University, and Brooke Engelhardt, a marketing student and Marketing Chair of the 60th Annual International Auto Show at Northwood University. Together, we explore the key factors behind Northwood's success in preparing students for thriving careers in the automotive industry.

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What we discuss in this episode:

Kent MacDonald delves into Northwood's rich history and commitment to principles like free enterprise and personal responsibility, emphasizing how these values underpin the university's approach to education. He highlights the importance of blending classroom learning with real-world experiences, providing students with hands-on opportunities to excel in the automotive field.

Brooke Engelhardt shares her personal journey at Northwood, discussing the transformative experiences and opportunities that have shaped her into a future leader in the automotive industry. She reflects on the diverse opportunities available at Northwood, from competitive programs to athletics and student organizations.

Throughout the episode, Kent and Brooke underscore Northwood's track record of producing successful graduates who are in high demand within the automotive industry. They emphasize the importance of the Northwood Idea, which instills values like freedom, respect, empathy, and integrity in students, preparing them for the challenges of the professional world.

Explore the vibrant community and educational opportunities offered at Northwood University, whether they're prospective students, industry professionals, or simply curious about the intersection of education and automotive excellence. Tune in to learn how Northwood is driving success in automotive education and shaping the future of the industry.

Listen to the episode featuring Kent MacDonald & Brooke Engelhardt for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kent MacDonald & Brooke Engelhardt

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

David Spisak is the President/CEO of Disruptive Growth Solutions, a renowned figure in the automotive industry, heralded for his visionary leadership and deep understanding of emerging trends. With extensive experience in navigating automotive disruption, David brings a wealth of knowledge to the table, guiding dealerships through transformative challenges and opportunities.

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What we discuss in this episode:

I sit down with David Spisak to delve into the accelerating evolution of automotive technology and its profound impact on fixed ops departments.

1. The Shift to Electric Vehicles (EVs)

Explore the seismic shift towards electric vehicles and its implications for dealerships. David shares insights into why EVs are no longer a distant future but a present reality, with profound implications for dealership operations and profitability.

2. Adapting to Changing Market Dynamics

Gain a deeper understanding of how market dynamics have rapidly evolved, reshaping traditional dealership models. David uncovers the challenges posed by EV adoption and highlights strategies for dealerships to adapt and thrive in this new landscape.

3. Navigating Customer Expectations

Delve into the evolving landscape of customer expectations in the digital age. David discusses how heightened consumer expectations, driven by experiences in other industries, are reshaping dealership-client interactions and the importance of embracing modern retail approaches.

4. The Role of Technology in Automotive Retail

Explore the pivotal role of technology in revolutionizing automotive retail. David shares insights into the importance of integrated and intelligent tech solutions, emphasizing the need to streamline dealership operations and enhance the customer experience.

5. Predictions for the Future of Automotive Retail

Get a glimpse into the future of automotive retail as David shares his predictions for the biggest surprises and changes awaiting the industry in 2024. From potential leadership shifts to emerging technologies, discover what lies ahead for dealerships navigating this dynamic landscape.

Listen to the episode featuring David Spisak for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, David Spisak

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In today's episode, we have a true industry legend with us—Dr. Matt Bennett, the Vice President of Graduate and Professional Studies at Northwood University. 

Dr. Matt Bennett is not just a VP; he's a driving force behind Northwood University's success. With a rich history in the automotive sector, Matt has been instrumental in shaping future leaders through innovative programs, partnerships, and a deep understanding of the industry's pulse.

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What we discuss in this episode:

1. Bridging the Gap: Northwood's Impact on Automotive Education

Dr. Matt sheds light on Northwood's unique approach, showcasing the dynamic connection between classroom learning and real-world applications. Learn how the students at Northwood become true Swiss army knives in the automotive sector, mastering the art of relationships and practical skills.

2. Building a Foundation for a Successful Automotive Career

Ted Ings explores with Dr. Matt the secret sauce behind Northwood's success in shaping automotive leaders. Discover why Northwood stands out in building careers that kick-start with a strong foundation and a unique blend of practical experiences.

3. Navigating 2024: Challenges and Opportunities

Delve into the uncertainties facing the automotive industry in 2024. Dr. Matt reveals the strategies organizations are employing to navigate the landscape and optimize profitability. Gain insights into the role of analytics and planning in addressing industry challenges.

4. The Evolution of Northwood's Graduate Program

Uncover the hidden gem in Northwood's offerings – the Graduate Program. Dr. Matt shares the exciting developments, including the launch of a Master of Science in Organizational Leadership tailored for automotive professionals. Learn how this program is bridging the gap between industry leaders and emerging talents.

5. Northwood's Relationship-Driven Focus with Industry Partners

Explore the powerful partnerships Northwood has cultivated with Fortune 100 to 500 companies in the automotive sector. Dr. Matt emphasizes the importance of relationships, collaboration, and prosperity through partnership in driving success for both the institution and its industry partners.

6. Shaping Future Leaders at Northwood

Ted Ings and Dr. Matt Bennett wrap up the episode by discussing why the industry looks to Northwood for the professional development of future leaders. Discover the unique qualities Northwood students bring to the table and why employers are lining up to engage with them.

Join us on this exciting journey through the automotive education landscape, and discover how Northwood University is driving innovation and success in the industry. The road ahead is paved with insights, expertise, and the promise of a brighter future for automotive professionals.

Listen to the episode featuring Dr. Matt Bennett for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Dr. Matt Bennett 

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Alyson Landis is the CEO of Inkcentric Corp, which is based in sunny California.

Alyson Landis, a seasoned Marketing and Procurement Specialist, brings over 25 years of experience in the automotive industry. As the driving force behind Inkcentric Corp, Alyson has become a trusted partner for dealers and automotive clients nationwide.

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What we discuss in this episode:

Theatrics in Automotive Marketing:

Join Alyson and me as we explore the creative side of automotive marketing, from themed events to quirky merchandise, and how it all ties back to building brand identity.

The Power of Print:

In a digital age, Alyson makes a compelling case for the enduring impact of print marketing. Discover the behind-the-scenes of producing high-quality materials, like the iconic Galpin calendars, and the art of capturing attention in a tangible way.

Partnerships & Trust:

Uncover the dynamics of working closely with automotive partners. Alyson sheds light on how Inkcentric Corp collaborates seamlessly with various players in the industry, making them the go-to for trusted marketing solutions.

Bridging Digital and Print:

We discuss the harmonious relationship between digital and print marketing, creating a well-rounded strategy that resonates with the audience and keeps the brand at the forefront.

Join us in this lively conversation that unveils the artistry behind automotive marketing and the strategic thinking that keeps brands vibrant and memorable. Alyson's expertise and passion are evident, making this episode a must-listen for anyone in the automotive business.

Listen to the episode featuring Alyson Landis for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Alyson Landis

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Jennifer Sanford is a Marketing Executive and Founder of Sanford Marketing Group. with 14 years of experience in sales and marketing leadership. Having spent a significant part of her career at Dominion Dealer Solutions, she played a pivotal role in building the brand into a powerhouse within the automotive space. With a passion for effective B2B marketing, Jennifer now leads Sanford Marketing Group, guiding companies in achieving results-oriented marketing experiences.

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What we discuss in this episode:

Vendor-Dealer Relationships:

Unpacking the critical aspects of establishing effective partnerships, emphasizing communication and ongoing support.

Checklist for Successful Implementations:

Jennifer shares valuable insights on questions dealers should ask during the contracting process, ensuring a smooth implementation.

Long-Term Dealer Expectations:

Crafting effective communication strategies and maintaining a healthy partnership, including dealer responsibilities and vendor commitments.

Maximizing ROI:

Jennifer provides a comprehensive approach to evaluating ROI, focusing on time, money, and stress reduction.

Don't miss this riveting episode where Jennifer Sanford shares her wealth of experience, helping us decipher the intricacies of dealer-vendor partnerships.

For more information and to connect with Jennifer Sanford, visit Sanford Marketing Group or reach out to Jennifer at [email protected] | 757-537-7004.

Listen to the episode featuring Jennifer Sanford for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Jennifer Sanford

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, I'm joined by Kaylee Felio, a seasoned expert in parts management; Kaylee brings a wealth of knowledge and a fresh perspective to the table. With a passion for efficiency and innovation, she's redefining the game's rules together with Ed Roberts - Author of Mile One and Fixed Ops Guru: here to share how Bozard Ford Lincoln is gearing up for a prosperous 2023 and beyond.

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What we discuss in this episode:

In this episode We explore crucial aspects of parts management, delving into strategies for a prosperous 2023 and beyond.

Ed Roberts kicks off the discussion by unveiling Bozard's year-end inventory strategies, emphasizing the value disparity between used car and parts inventory. The conversation pivots to the ever-present challenge of obsolescence, with Kaylee Filio stressing the need for year-round focus and proactive decision-making to avoid idle inventory.

Mindset emerges as a key theme, with Ed Roberts highlighting the significance of empowering the team and setting clear guidelines for effective decision-making in the parts department. Continuous training for parts personnel and effective communication are identified as essential components of a successful strategy.

Kaylee provides insights into the resources offered by Parts Edge, including e-books on inventory control and pricing analyses. Both guests stress the importance of having a plan, improving processes, and celebrating small victories.

Listen to the episode featuring Kaylee Felio & Ed Roberts for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Kaylee Felio & Ed Roberts

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, we're joined by Shawn Butler, a true hero and fighter in the automotive industry. Shawn was recently diagnosed with late stage 3C rectal cancer. The prognosis is not great due to the depth and size of the tumor, being deeply embedded with many lymph nodes and the blood stream involved.

Despite facing a challenging battle with cancer, Shawn is too proud to ask for help and is continuing to do what he loves , working through the pain and leading his team at Bristol Honda with unwavering dedication, showcasing the strength of the human spirit and the importance of finding purpose in our work.

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Join us in this powerful episode as we rally together to support Shawn Butler and his family, Shawn has been fighting a courageous battle against cancer, and today, we're standing united to offer our support.

Visit FixedOpsCares.org to contribute and make a difference in Sean's life and the lives of his family.

Remember, every act of kindness counts. Thank you for being a part of this journey.

Listen to the episode featuring Shawn Butler for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Shawn Butler

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

Don Hall is the President and CEO of the Virginia Automobile Dealers Association.

With a remarkable background spanning both the retail sector and association leadership, Don brings a wealth of experience and unique insights to the table. Not only has he led the VADA for an impressive tenure, but his journey includes service in the United States Marine Corps, shaping his perspective in ways that resonate with the very core of our industry.

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What we discuss in this episode:

The Heart of the Business: People First

• Ted and Don reflect on the essence of the automotive industry, emphasizing that at its core, it's not just about cars; it's about people. Don sheds light on the crucial role dealership employees play in creating a positive customer experience.

Industry Evolution: Embracing Change for a Better Future

• Don shares his perspective on the evolving automotive landscape. He encourages industry professionals to embrace change, especially the technological advancements that promise to enhance the buying and service experiences. Don sees the current period as an exciting era for the industry, with opportunities for growth and improved customer satisfaction.

Facing the EV Revolution: Challenges and Opportunities

• With a political push toward electric vehicles (EVs), Don discusses the challenges faced by dealerships. He acknowledges the shift towards EVs mandated from Washington, D.C., and shares thoughts on the need for smart adaptation. Don predicts that EVs are here to stay, urging the industry to find innovative ways to make them accessible and affordable for consumers.

Navigating Vehicle Software Profits: A Balancing Act

• Ted and Don delve into the complex landscape of vehicle software and its impact on dealership profits. Don's insights emphasize the importance of fair collaboration between OEMs and dealerships, ensuring that both parties benefit from the evolving software-driven features in modern vehicles.

Adapting to Industry Changes: The Path Forward

• Looking ahead to 2024, Don advises dealerships to stay competitive by embracing change and adopting innovative solutions. He highlights the necessity of being open to new technologies, enhancing the customer experience, and understanding that consolidation is a reality that can lead to greater opportunities for growth.

The automotive industry is undergoing rapid transformation, and it's clear that those who navigate the changes with agility, prioritize their people, and embrace innovation will thrive in the exciting years to come.

Listen to the episode featuring Don Hall for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Don Hall

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement

In this episode, we're joined by the driving force behind All American Ford's success, Alan Bass. With a rich history in the automotive industry, Alan's journey from washing cars at 12 to becoming a pivotal figure in the Northeast's largest Ford store is nothing short of inspirational. His experience, passion, and dedication to customer satisfaction have shaped a legacy in the industry.

Now a service manager, Alan's unwavering commitment and proven track record position him as a driving force in setting records for profitability in the service department. 

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What We Discuss In This Episode:

1. The Rise of All American Ford: Explore the impressive growth of All American Ford, its status as the largest Ford store in the Northeast, and the dynamic duo behind it.
2. Manhattan Ford's Flagship Days: Take a trip down memory lane as Alan shares his experiences at Manhattan Ford, rubbing shoulders with celebrities, including Mayor Koch and Derek Jeter.
3. From Shutdown to Success: Witness Alan's incredible turnaround at a flagship store facing closure, showcasing resilience, leadership, and the triumph of service excellence.
4. Mobile Service Revolution: Learn about All American Ford's innovative approach to mobile service, leveraging remote experiences, pickup and delivery, and the impact on customer satisfaction.
5. The Future of Ford Dealerships: Alan provides insights into the evolving landscape of Ford dealerships, highlighting the importance of embracing opportunities like pickup and delivery.

Closing: As we wrap up this episode, Alan leaves us with valuable insights and a glimpse into the exciting future of All American Ford. Join us in the fast lane of automotive excellence – hit play and ignite your passion for service-driven success!

Listen to the episode featuring Alan Bass for even more insights!

Enjoying The Fixed Ops Roundtable Podcast? Please leave a rating and review 👇

Apple: https://podcasts.apple.com/us/podcast/fixed-ops-roundtable/id1608656237

Spotify: https://open.spotify.com/show/15HHYoyvCo1PSFwYn02UXY

Thanks, Alan Bass

Connect with Ted Ings and the Fixed Ops Roundtable:

1. Register for the next Fixed Ops Roundtable Event
2. Ted Ings on LinkedIn
3. Center for Performance Improvement