Jo Broadbent, counsel knowledge lawyer at Hogan Lovells, guides you through the fundamentals of handling flexible working requests and discusses the future of flexible working in the post-pandemic workplace.

We discuss the law and best practice when responding to requests; practical steps to avoid indirect discrimination complaints; learning points from the recent case of Thompson v Scancrown Ltd (t/a as Manors); flexible working requests post-pandemic; and the Government's proposed reforms to the Flexible Working Regulations 2014.