Bob Peoples, executive director of Carpet America Recovery Effort. CARE compares overall recovery to carpet recovery rates in California and the U.S.

Robert Varden, executive director, International Certified Flooring Installer, talks about the state of the floor covering installer after COVID-19, training and recruitment in the sector, new installation initiatives and anticipated changes in the sector over the next 5-10 years.

Todd Saunders, CEO of Broadlume, discusses FloorCon 2020—a free virtual event offering flooring retailers business classes and insights on new technologies to drive customer leads. ​

Joe Madden, owner of Carpet World Flooring Center in Paramus, New Jersey, talks about his business, how he survived the pandemic and some of the unique moves he incorporated like working with competitors.

John Simonson, president of Webstream Dynamics, talks about the dos a don’ts of retailers selling products online.

Bill Yeadon, training facilitator at Jon Don, talks about carpet cleaning during the pandemic and the trend among carpet and floor covering cleaning contractors to enter the cleaning and sanitizing business.

Lis Calandrino, Retail Strategies, talks about options for retailers that might be tentative about proceeding with doing business in the same manner they did prior to the pandemic. She suggests perhaps cutting hours, making phone calls to customers and rethinking marketing approaches.

Jim Buckles, industry consultant, talks about the demand that exists for consumer goods including floor coverings.

Scott Levy, president, Arley Wholesale, talks about the actions he put in place during the pandemic to effectively service customers like video conferencing, product presentation and technology training sessions as well as overcoming problems in receiving and delivering product.

Evan Hackel, CEO of Tortal Training and Ingage Consulting, talks about changes initiated by COVID-19 that will remain with us long-term including new technology for sales and claims techniques to be used by those that embrace change.