Don Roberts, president and CEO of Central Alabama Flooring, talks about doing business after COVID-19 and customer’s attitudes about entering the store and having installers in their homes.

Chris Ramey, American Marketing Group and The Home Trust International, talks about the how high-end floor covering retailers have fared during the pandemic and the move toward digital technology. Also discussed is the cost of forgoing industry trade shows in 2020.

Scott Levy, president of Arley Wholesale, talks about the transportation, digital, supply chain and educational actions he took going into pandemic mode and the tools he produced to assist his customers.

Bill Yeadon, training facilitator at Jon Don, talks about carpet cleaning contractors expanding into the sanitation business and the educational, legal, and insurance requirements necessary to enter that field.

Bruce Weber, president, American Home Surfaces Group and Commercial USA talks residential and commercial business during COVID and how it has affected business in both units.

Nicole Harding, vice president of CCA Global University, discusses the new Mobile U the group is offering retailers and the types of training they are providing.

Jim Gould talks about changes in retail community discussing revolving industry specific software and digital marketing brought about by the younger generation.

Tom Pendley, president of Mannington Commercial, talks about workplace changes during COVID, including work-from-home and how these developments could affect the design of the office and other workplaces of tomorrow.

Don Roberts, president and CEO, Central Alabama Flooring, talks about the opening of his newest store ProSource in Huntsville, Ala. Roberts outlines the difference in strategy between selling in retail environment versus selling to pros. Also discussed is the progress of the Floor Covering Education Foundation.

Dev O’Reilly, CEO, Roll Master Flooring Software, talks about floor covering retailer’s readiness for the company’s software. O’Reilly talks about hurdles that make transitioning to modern software difficult.