What is the difference between a service request or incident request? Believe it or not, most people are confused by the two. ITIL Guru Chuck Spencer breaks it down!

One of the most heated debates in the IT industry is which comes first the process or the tool? Do you need to have processes in place first or do you need the software first? Our ITIL Guru Chuck Spencer and Sales Engineer Kyle Hamilton battle it out!

There is a new version of ITIL coming out! What does this mean for your current certification? What does a new version being released mean for the IT industry? Listen to this episode to find out!

Is getting ITIL certified easier with a virtual instructor or a physical one? ITIL Guru Chuck Spencer is back to discuss ITIL training and how to get the most out of it. He is also instructing a remote ITIL training course September 24-28th. Visit FlycastPartners.com for more information!

Today, Flycast Partners' Sales Engineer, Kyle Hamilton, joins us to discuss the most important needs he sees businesses struggle with in the IT Asset/Service Management industry. Listen today for some key insights!

Today, Flycast Partners CTO, Bill Auvil, and Director of Professional Services, Evans Martin, join the podcast to discuss what professional services is and what it can do for your business. Research has proven that when professional services is involved, it cuts down substantially on the time spent on a project. Listen to this episode now!

Today, we have Dean Pierce,a Flycast Partners consultant, discuss the biggest pain points in the IT industry. He works face to face with customers everyday and is able to see where they usually need the most help in. Listen to this episode for valuable tips!

If you are in the IT world, chances are you already know what a Business Development Representative is. How do BDRs at Value Added Resellers operate? Listen to this episode to understand the BDR perspective of the IT industry.

Sales Engineer Bobby McCullough and Rich Longo discuss the current state of IT operations management and the solution. They explain how important ITOM is and how it can really help your organization. Hit the play button!