Live at HCAOA—30-minute conversation with Stephen Tweed, Founder/CEO of Leading Home Care

Highlights

• Stephen Tweed on LinkedIn
• leadinghomecare.com
• Home Care CEO Forum
• The big metric: Hours per week = the currency of home care
• Lesson common but more important: Hours per client per week = the health of the business
  • It indicates:
    • Where clients are coming from
    • Which referrals give the longest hour clients 
  • Which referrals and clients have the longest length of stay and LTV
• Hours per client per week + length of stay = $ value of the client
• Next comes: Hours per caregiver per week
• 3 types of caregivers: professional caregivers (40-60/hrs a week), half-time professional caregivers (20-30 hours a week), part-time intermittent caregivers (come and go) 
• 4 levels of your ‘data stream’
  • Level 1: raw data
  • Level 2: information 
  • Level 3: knowledge 
  • Level 4: wisdom 
• Clients and families want 2 things: reliability and continuity
• Clients go through ‘5 phases of flow’: 
  • Phase 1: attraction
  • Phase 2: conversion
  • Phase 3: staffing
  • Phase 4: caregiving 
  • Phase 5: collections 
• 2026 Future of Home Care Study
• System = process + people
• If you do a task weekly in your business, you need to systematize it. 
• Applying AI: the task, the internal systems, and the competitive ecosystem (differentiation)