Focus On Customer Experience

Focus On Customer Experience

By Benjamin DelGrossoBusiness
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Focus On Customer Experience episodes

  • Online Marketing with Matt Holmes

    Online Marketing with Matt Holmes  

    Take A Listen To Our Podcast 

    Focus On Customer Experience 

    Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc

    Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703

    Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast 

    What I Do 

    I help businesses who want maximum results with minimum headaches from their Facebook ads. You need your campaigns to be Reliable & Scalable with the best ROI possible and to consistently deliver Automated Recurring Revenue.  If you want to multiply your leads, sales and profits, Matt Holmes is the Facebook Ad specialist and expert you need. He’s the founder of the HMFIC Marketing, a bespoke Facebook Ads Agency, providing "Done for You" ads service/management and strategy for clients with 6 to 7-figure businesses.  

    How Can I Help You? 

    We offer a no headaches complete done for you Facebook ads and marketing service. Designed for businesses that want to spend less time working in their business and ads manager. Instead focus their energy working on their business and zone of genius. We have you covered and will treat your business like it was our own.  

    https://www.hmficmarketing.com/ 

    https://www.facebook.com/hmficmatt 

    #podcast #socialmediamarketing #facebookads

    50 min
  • User Experience with Shawn O'Neill

    Shawn O'Neill talks about User Experience on your website and some key things to look at.

    I am an entrepreneurial technology leader. I obsess over smoothing the interaction between people and their goals, through eliminating friction in human:digital interfaces.


    I help companies with people, process, and product challenges. I have an Engineering background and have had my share of wins and losses along the journey. I excel at helping business leaders tune their software teams, development lifecycles, and product offering.

    I solve hard problems, ask hard questions, make things, and have fun doing it.

    Connect with Shawn

    https://www.speedsense.com/

    https://www.linkedin.com/in/shawnoneillca/


    31 min
  • Providing Customer Feedback with Matt Selbie

    20 years of international experience in the energy, retail, and software businesses. 

    Successful strategic marketer with proven ability to grow revenues and brand equity. Managed internationally and domestically (US and Europe), services and product marketing, B2C and B2B, start up and mature businesses.
    Strong functional competencies, including market segmentation, brand positioning, customer feedback, consumer insights, product innovation, advertising development, media planning, financial analysis, P+L management, promotion effectiveness, go-to-market execution, and customer marketing.
    Managed a startup from inception, secured funding and brought to market.
    Was Managing Director for ConocoPhillips in Malaysia, developing our JV relationship and managing all Government affairs.
    Extensive operational experience in Europe, Latin America, Asia Pacific, and USA, together with staff experience directing strategic brand development at a global level.


    Product Videos - https://opiniator.com/opiniator-videos/

    Defection Calculator - https://opiniator.com/customer-defection-calculator/

    https://twitter.com/opiniator

    https://www.facebook.com/opiniator

    https://www.linkedin.com/company/oberon3/

    https://www.youtube.com/c/Opiniator1

    45 min
  • Helping Customers Track Packages with Irina Poddubnaia

    Helping Customers Track Packages with Irina Poddubnaia  

    Irina is a SAAS founder and a business consultant who specializes in Operations and Processes Optimization. Irina has a lot of experience in eCommerce over 8 years with its different challenges and obstacles, from running a fulfilment center in China where she was living for over 2 years to launching her own software @TrackMage @TrackMage allows eCommerce stores to have 5-10% extra sales by simplifying the customer experience. It allows them to track their products on the platform and do the upsell then automatic follow-ups for reviews.  

    Links: Free ebook: https://trackmage.com/flywheel-extra-sales/ 

    Irina's Linkedin: https://www.linkedin.com/in/irina-poddubnaia 

    TrackMage Linkedin: https://www.linkedin.com/company/34952655/

    50 min
  • Barbara Khozam - Customer Service Consulting

    As the founder of Barbara Khozam Speaking and Consulting, Barbara is an award-winning international speaker and trainer specializing in customer service and the patient experience. Barbara has delivered over 1700 presentations to 75,000 people in twelve countries. Her audiences include employees of Kaiser, United Healthcare, and the FBI to name a few. She’s known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience.  In 2019 Barbara was chosen as the Top Customer Service Consultant of the Year by the International Association of Top Professionals.

    Also in 2019, Barbara was awarded the CSP® (Certified Speaking Professional™) from the National Speaker’s Association. Barbara is one of only three women in the world to have achieved BOTH this destination as well as the Toastmaster Accredited Speaker designation.


    https://barbarakhozam.com/

    https://www.facebook.com/barbarakhozam

    https://www.linkedin.com/in/barbarakhozam/


    37 min
  • Peter Christian - What About the Vermin Problem

    Info on me: Peter H. Christian was a founding partner and president of espi, a business consulting firm in Northeastern PA. Previously he was an Executive at Crayola Corporation. He has worked with 300+ clients in business development, profit improvement, operations, IS selection and implementation, and Project Management. He has 40+ years of experience in strategic and facility planning, CI, lean, and supply chain. He has helped companies to realize millions of dollars in cost reductions and profit improvements adding and retaining thousands of jobs. He has authored the Amazon bestselling business books, “What About the Vermin Problem?” and “Influences and Influencers” (4 out of 4 star review on Online Bookclub) and is published in a variety of professional magazines. He is most appreciative of Dr. Rodney Ridley and Donald Schalk of the O’Pake Institute, Alvernia University for their support in allowing him to teach this important course.


    LinkedIn: https://www.linkedin.com/in/peter-christian-2723b69/

    Website: https://petechristianbooks.com/

    Medium: Peter H Christian – Medium

    50 min
  • How to Create a Family Game with Kevin Carroll & Steve Mark

    In 2010, Kevin Carroll bumped into and old friend and said , "Hey Steve, let's see if we can come up with a dice game." Three weeks later they had their prototype and now, twelve years later, they've sold over 3 million TENZI games!

    Kevin shares the good, the bad, and the funny of starting a game business. He'll talk about where they stumbled, where they succeeded, and he'll share some of the lessons learned that will have value not only for budding entrepreneurs, but for anyone in business. 


    Connect with Kevin and Steve here

    https://ilovetenzi.com/

    57 min
  • Consistency & How To Change The World with Chris Arzberger

    Consistency & How To Change The World with Chris Arzberger


    Experienced Owner with a demonstrated history of working in the logistics and supply chain industry. Skilled in Transportation, Start-ups, Strategic Planning, Business Development, and Supply Chain Management. Strong entrepreneurship professional with a Masters in Logistics Management from AFIT.


    Connect with Chris

    https://www.facebook.com/chris.arzberger.5

    https://www.instagram.com/killinit24_7/


    45 min
  • Why Join A Networking Group | Focus On Customer Experience

    Why would anyone join a networking group?   Great question in this episode both Demetrio and I talk about how joining the #Arete #networking group has changed the way we do business. How we continue to learn and grow. Watch our #podcast. 


     Listen to more of our podcasts 

    Apple https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703

    Spotify https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=99ab1769597245e3 

    https://www.benjamindelgrosso.com

    24 min
  • Cryptocurrency CEO from AQRU Phil Blows talks customer experience

    Phil Blows is Founder and CEO of AQRU Plc, a business that specialises in helping institutional and retail customers earn high interest rates on their cryptocurrency.

    Phil has more than 15 years of leadership experience in the Fintech and asset management sectors having spearheaded the scaling-up of online trading platforms at several leading companies.

    As an expert in financial planning and wealth management, Phil spent 4 years, during his time at UK robo-adviser, Wealth Wizards, speaking with over 10,000 retail investors about how they manage their money and then designed a simple online tool to help give advice and guidance to help everyday people improve their financial health.

    Phil also work as a senior foreign exchange adviser at Continental Capital Markets S.A where he built a global client base of investment banks and advised on derivative investment strategies.

    Phil also created the Asset Management arm of global foreign exchange business, Moneycorp, helping retail customers create investment strategies in the stock and derivative markets.

    Phil graduated from the University of Leeds and went on to gain an MBA from the University of Geneva. He holds several internationally recognised financial certifications and qualifications, including an Investment Management Certificate from the CFA Institute and has been certified a Blockchain Expert by the Blockchain Council.

    Phil is passionate about improving the financial health of all those he meets and is the author of a personal finance book, The Money Triangle, proceeds

    of which support various financial education charities.

    35 min

About Focus On Customer Experience

From the publisher's feed

Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are…