Focus On Customer Experience

Focus On Customer Experience

By Benjamin DelGrossoBusiness
Download on the App Store

Focus On Customer Experience episodes

  • The People IQ Expert - Sherene McHenry

    The People IQ Expert - Sherene McHenry

    The People IQ Expert, Dr. Sherene McHenry, is a former graduate professor turned full time speaker and author. Sherene has spoken on three continents, authored multiple books and writes a syndicated magazine column on leadership and interpersonal issues in the workplace. Sherene has a PhD in Counselor Education, is a Certified Speaking Professional and past president of the Michigan National Speakers Association.


    https://sherenemchenry.com/

    50 min
  • Jason With A Felony

    ex con. ex junkie, ex dead beat.  After 30 years of losing I got it right.  Got off the needle.  Lost 70 lbs.  Started 2 businesses and started winning.    currently have 55.000 followers on Tik Tok and emerging on other platforms.  I speak about my personal experiences in the real version.  Fluent English.   God, getting right, felons rights restoration, and winning.  That is what I speak on.  

    https://www.youtube.com/channel/UCzQDEOrDEDXFpMgaQKm_q3w 

    https://www.tiktok.com/@UCzQDEOrDEDXFpMgaQKm_q3w

    52 min
  • Intentionally Designing Culture with Mitch Gray

    Mitch Gray has combined over two decades of experience as a former pastor, life coach, entrepreneur, community developer, and creator to develop a brand of leadership that is at its deepest level- human.  

    Taking his heart for inspiring others and his passion for empowering leaders, Mitch creates the space needed to consider a new way of leading.

    Mitch is the creator and host of The Mitch Gray Show podcast, author of How to Hire and Keep Great People, and a highly regarded speaker.

    Contact Mitch

    https://www.mitchgraymedia.com/

    45 min
  • Leadership and Management with Kevin Gazzara

    Leadership and Management with Kevin Gazzara  Dr. Kevin Gazzara - CEO of Magna Leadership Solutions, Management & Leadership Expert, Executive Positive Intelligence Coach, Professor at 5 Universities, Speaker, & Author of The Leader of OZ. Kevin worked for 18 years at Intel Corporation in positions from Program and Product Management to Leadership Development. He holds a BS in Commerce and Engineering, an MBA and a Doctorate of Management in Organizational Leadership.   

    For our Management and Leadership Products they can be found at https://Magnaleadership.com  

    For Positive Intelligence information can be found at:  https://pqtrainingandcoaching.com/  

    Take A Listen To Our Podcast Focus On Customer Experience 

    Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc 

    Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 

    Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

    46 min
  • Leadership and Organizational Transformation with Heather & Anne

    Anne & Heather wear many hats – Consultants, Executive Coaches, Trainers, Speakers and Authors – adapting their expertise and solutions to meet the needs of their clients. They bring a unique depth and breadth of knowledge and experience that gives clients the benefit of all of our disciplines to help them achieve their goals. As experts in human development and behavioral change, leadership and organizational transformation, interpersonal dynamics and the achievement of potential, Anne and Heather have worked with thousands of leaders and individuals from around the world, been featured in dozens of publications, spoken at professional conferences, and written several series of books on personality type and the brain based on the Striving Styles® and Myers-Briggs Type Indicator®.


    https://www.dranitsaris-hilliard.com/

    https://www.linkedin.com/in/annedranitsaris/

    https://www.instagram.com/dranitsarishilliard/

    https://twitter.com/dysfunction_duo

    https://www.youtube.com/c/DranitsarisHilliard

    https://www.facebook.com/groups/powerupinnatepotential

    46 min
  • Customer Retention is the new acquisition with Rajiv Lamba

    I'd like to introduce Rajiv Lamba, Founder and CEO of Neurosensum & SurveySensum, 

    Rajiv is a seasoned Market Research expert and he firmly believes in building ‘Quality Leaders for Tomorrow'. Some of his clients are Mercedes, BMW, Nissan, Honda, Allianz Insurance, Manulife Insurance, Apria Healthcare etc

    Rajiv can share insights for you and your audience on:

    • How Ecommerce brands like Shopee, Amazon, Traveloka and Tokopedia are disrupting industries and refining customer experience with real time data
    • Why global FMCGs like Unilever, P&G and L’Oreal are reducing TV ad spend and investing in digital transformation
    • How cutting edge brands like Shopee and Gojek are moving research teams in-house and integrating real time customer feedback into CRM tools
    • How fintech brands are disrupting traditional banking and financial services with real time data and customer feedback
    • How marketers, customer service and CX heads can use real time customer survey data to influence customer retention, churn rates, Net Promoter Score, customer lifetime value and customer happiness
    • Key trends in how brands are fighting to retain Southeast Asia’s 600 million customers
    • Why customer retention is the new acquisition. The economics of customer attention vs retention
      • 42 min
    • Inspiration for Entrepreneurs John's Crazy Socks

      Inspiration for Entrepreneurs John's Crazy Socks


      Mark X. Cronin is the co-founder, along with his son John, of John’s Crazy Socks, a social enterprise with a mission to spread happiness. His leadership has demonstrated that pursuing social goals – demonstrating what people with differing abilities can achieve and giving back – makes for good business.  Mark advocates for the rights of differently abled people. His advocacy work has seen Mark testify before Congress twice, speak at the UN and make numerous trips to Capitol Hill. Mark is a sought-after speaker having spoken at events across the U.S., Canada and Mexico.  Mark is part of the U.S. State Department’s Speakers’ Bureau and the CEO Commission for Disability Employment.

      Mark served as the Chief Operating officer of multiple health care management and technology firms, founded a software company, organized political campaigns and worked as a Congressional aide. Mark began his career as a schoolteacher and has taught in graduate schools as well.
      Mark has an undergraduate degree from Holy Cross and a Masters of Public Policy from the Kennedy School at Harvard University. He has been named an EY Entrepreneur of the Year and is a Board member for the Long Island Chapter of the Entrepreneurs Organization.


      Send Audience To:

      https://johnscrazysocks.com/

      39 min
    • Texas Trash Talker Stacy Savage

      Texas Trash Talker Stacy Savage


      Biography

      Stacy Savage was born and raised in Southeast Texas where her parents worked at oil refineries for a collective 75 years. Her personal experience with hazy skies, rotten egg smells, and cancers in her family drove her down a professional career path to protect the planet.  

      Mrs. Savage has been a “recycling nerd” for 20 years starting out as a door-to-door community organizer tackling recycling and landfill expansion issues. She played a pivotal role in passing 2 key pieces of statewide legislation for free and responsible recycling of computers and televisions. She served as an Austin City Council appointee on the Zero Waste Advisory Commission (ZWAC), where she helped pass numerous local waste, recycling, and composting ordinances.

      In 2013, Mrs. Savage founded Zero Waste Strategies, an environmental consulting firm specializing in Zero Waste protocols supporting the Circular Economy. With a client list including Dell, AT&T, Nestle Purina, Kohler, Belden and the City of Austin, among many others, her consultancy works with leaders to reduce waste for increased revenue, deeper customer loyalty, employee empowerment, and a green marketing edge.


      Send Audience To:

      https://0waste.org/get-started/

      This is the link to my landing page so listeners who are interested in enrolling in my 6-week online training program can see what is offered and the value of transforming their business into a green industry leader.

      30 min
    • Grow Your Business with Adam McChesney

      Owner at Hite Digital and Owner at Auto Glass Repair of STL

      Connect with Adam

      https://adammcchesney.com/?fbclid=IwAR3vwgai1uPxyRn6yp3lM7Xmb_7bhSp7Uao-TXDsNRAYblwGO5_1LPeFRAc

      https://www.facebook.com/adam.mcchesney.3/

      https://www.linkedin.com/in/adam-mcchesney-b21b1256/

      https://www.youtube.com/channel/UCpVEiZC31oJ8Wzs16Dqm50A

      https://www.tiktok.com/@adamlmcchesney



      32 min

    About Focus On Customer Experience

    From the publisher's feed

    Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are…