Focus On Customer Experience

Empathy at Work with Georgia Reynolds

I'll meet you where you are with curiosity and empathy, helping you to develop more trust with yourself and others, seeing us as human beings, not human doings.

I've spent 26 years working with people in their most trusting and vulnerable moments, and because of that, I’ve gotten to know people in a meaningful way. From clients in my salon chair to dreamers at the beginning of their careers. Corporate directors, general managers, CEOs & VPs. across three countries.

I have observed people are people, whatever stage of life they are in. We want to be more human and less robotic. We want to contribute to each other even when we don’t know how to.

https://georgiareynolds.ca/

CustomHER Experience with Katie Mares

Katie began her customer experience journey in 2007 and never looked back. She used her passion for creating experiences and to jump start a career focused on helping organizations create memorable and measurable customer experiences. Katie has navigated various industries, studied from the best and made it her mission to become a brand experience expert.

Website

https://katiemares.com/

Facebook

https://www.facebook.com/customHERexperience

LinkedIn

https://ca.linkedin.com/in/katie-mares-ctdp-mcatd-cpsa

Instagram

https://www.instagram.com/katiemares/

How Can We Improve the Skill of Our Workforce?

A Customer Satisfaction Leader, Certified Project Manager and HR Professional, with 25 years of experience developing High-Performing Teams.  

Connect with Beverly

https://customermeasures.com/services/talent-management/

https://customermeasures.com/

https://www.facebook.com/strategiccustomercare/

https://www.linkedin.com/in/beverlyhathorn/

https://www.instagram.com/strategichrconsultants/

As an adolescent, sleeping on park benches and eating out of trash bins was the norm for Daniel, who learned the importance of hard work and determination while growing up with hardships in the Philippines. Now living in Mexico, Daniel has mastered the art of Customer Service and Sales for more than a decade. For years he worked under sweatshop-like conditions in call centers and is passionate about educating brands on how to scale high-performing teams in both an ethical and efficient manner. Daniel firmly believes that sales are not just simple sales, rather, sales are about consulting and recommending what is the best that suits the needs of a brand.

LinkedIn - https://www.linkedin.com/company/support-zebra-an-fbc-company-/

Dr. Shahrzad Nooravi is an organizational psychologist, Master Certified Coach (MCC) and principal of Strategy Meets Performance, a leadership consulting firm that partners with leaders of mid-sized to Fortune 500 organizations to help them create engaging, innovative and productive cultures. She uses her 20+ years of experience in learning and development, change management, team-building, coaching and employee communications to connect strategy and performance in multi-cultural and international settings. Her clients describe her style as candid, inspiring and empowering.  

https://strategymeetsperformance.com/

Why don't employees see the big picture? 

#employees #bigpicture #leadership   

Kevin Herring is a recognized expert in team and business unit turnarounds and creator of the 90-day Turnaround, a unique program for building great leaders and transforming any workgroup into a highly engaged, high performing team in just 90 days.   Kevin has been featured as a national conference keynote speaker and has been published and quoted in Forbes, CFO, Talent Management, Workforce, and HR Executive among others.  Send Audience To: https://ascentmgt.com/To  learn about The 90-day Team Performance Turnaround and sign up for free newsletter with great leadership tips and information. the90dayturnaround.com  

Take A Listen To Our Podcast Focus On Customer Experience 

Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc 

Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703 

Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

Steve is the Founder and CEO of The Appreciation Advocate. Since 2012, Steve has been a small business owner who focused his business around one thing...building deep and meaningful relationships. By doing so, he was able to sell nearly $100M worth of real estate working 3-4 days a week and while taking off 1-2 months per year. Today, Steve helps other small businesses quickly stand out among the crowd, build deep and substantive relationships, eliminate burnout and take more time off, generate more referrals, increase income, and have more fun in their career.

https://appreciationadvocate.com/home-page-2-0

What is a thought leader and why should you care #podcast #nickybillou #ecircleacademy 

The link is to a complimentary breakthrough call, so that your listener will get clear on why they are stuck in their business and have a roadmap to get them unstuck and to the next level. 

https://www.ecircleacademy.com/appointment 

Nicky Billou is the #1 International Best Selling Author of the book: Finish Line ThinkingTM: How to Think and Win Like a Champion,  The Thought Leader’s Journey: A Fable of Life, and The Power Of Connecting: How To Activate Profitable Relationships By Serving Your Network. He is an in-demand and highly inspirational speaker to corporate audiences such as RBC, Lululemon, Royal LePage,  and TorStar Media. He is and advisor and confidante to some of the most successful and dynamic entrepreneurs in Canada. He is the co-founder of eCircle Academy (www.eCircleAcademy.com ) where he runs a yearlong Mastermind & Educational program working with Coaches, Consultants, Corporate Trainers, Clinic Owners, Realtors, Mortgage Brokers and other service-based Entrepreneurs, positioning them as authorities in their niche. He is the creator of the Thought Leader/Heart LeaderTM Designation.  As the host of the #1 podcast in the world on Thought Leadership, The Thought Leader Revolution (www.TheThoughtLeaderRevolution.com ) Nicky has interviewed over 300 of the world’s top Thought Leaders, such as:  •Astronaut Chris Hadfield •George Ross of the Hit TV Series The Apprentice •Barbara Corcoran from Shark Tank •Supermodel & Business Mogul Kathy Ireland •Ivan Misner — Founder Of BNI •Graham Weihmiller — CEO of BNI •John Maxwell — World’s #1 Leadership Author •NYT #1 Bestselling Author Seth Godin •Marie Forleo — Oprah’s Coach •Jack Canfield: Author Of Chicken Soup For The Soul •Scott Adams: Creator of Dilbert

Why Words Matter with Terre Short

Terre Short is a human potential developer and has been a coach in some capacity her entire career. She has more than 30 years of leadership experience, a Masters in Business Administration/Healthcare Management, her Professional Coach Certification (PCC), and is a Certified Patient Experience Professional (CPXP). Through coaching, speaking, and facilitating she has inspired countless staff, senior leaders, physicians and middle managers to connect to their why, and to harness the power of empathy and personal relationships. She excels in assessing complex situations/challenges and helping others break them down with clarity into actionable steps. Terre is the author of The Words We Choose: Your Guide to How and Why Words Matter, which was awarded 2020 American BookFest Finalist. She has been interviewed for various mediums including Fast Company and NPR.

Send Audience To:

https://shortgroup.thinkific.com/

To book Terre as a Speaker or Coach: https://www.shortgroup.net/

I am convinced that helping employees to see, understand and interact with their organisation’s 'Big Picture’ is a significant enabler in creating an engaging and purposeful work experience for them. Since 1999, The Big Picture People has helped hundreds of large and blue chip clients share their big pictures with their people.  

Book a call with Craig

https://bookme.name/CraigSmith/30-min-face-to-face-meeting