Focus On Customer Experience

Dylan Shively is a published author (The Credit Files), father, husband, and army veteran who started his company James Warren Group in 2017 with one goal in mind. Helping others achieve what they thought to be the "impossible". Keeping that in the forefront of every business decision made daily, the business has grown into 23 different states and is currently serving over 3,000 clients!

http://www.jameswarrengroupinc.com

Are You Playing the Right Game of Business? Patti Mara

am the author of the book: UpSolutions - Turning Your Team into Heroes and Customers into Raving Fans; and am the owner of Maranet Inc., the creator of the Profit Generator Program* and the Breaking Through Barriers Program*.

Connect with Patti

https://www.linkedin.com/in/pattimara

https://www.pattimara.com/

Your Brand Marketing with Ben Baker  Ben has been helping companies, and the people within them understand, codify, and communicate their unique value to others for more than a quarter of a century.  He is the president of Your Brand Marketing, an Employee Engagement Consultancy specializing in helping companies communicate more effectively inside their organizations.   He is the author of two books: “Powerful Personal Brands: a hands-on guide to understanding yours,” and “Leading Beyond a Crisis: a conversation about what’s next,” and the host of IHEART and Spotify syndicated YourLIVINGBrand.live show with more than 300 episodes behind him.  Send Audience To: https://yourbrandmarketing.com/  If our own people do not understand who we are, what we do, who we do it for, and how to help them, why should we even think that our customers will care about us?  Let us help you tell your story effectively inside your company, so that your teams can understand it, believe in it, internalize it, recall it and retell it to your customers in a meaningful way.

Antoni Lacinai, Workplace communication expert, support conscious leaders and organizations who want to be world class communicators, have more fun at work and get better results.  

Michael “wrote the book” on understanding consumers. Literally. Hundreds of thousands of business students have learned about Marketing from his books including Consumer Behavior: Buying, Having, and Being -- the most widely used book on the subject in the world.

Michael’s mantra: We don’t buy products because of what they do. We buy them because of what they mean. He advises global clients on marketing strategies to make them more consumer-centric, and he is currently directing Nielsen’s revamp of its global Brand Health Model. Michael is a Contributor at Forbes.com, where he writes about issues related to consumer behavior, marketing and retailing. His articles have been cited over 30,000 times, and he is frequently quoted in publications such as The New York Times, The Washington Post, Time, USA Today and Adweek. His newest book, The New Chameleons: Connecting with Consumers Who Defy Categorization, was published globally by Kogan Page in February 2021.

As a Professor of Marketing (in the Haub School of Business at Saint Joseph’s University in Philadelphia, U.S.A.), a sought-after keynote speaker, and an industry consultant, Michael combines cutting-edge academic theory with actionable real-world strategies. He helps managers get inside the heads of their customers so they can anticipate and satisfy their deepest and most pressing needs – today and tomorrow. An executive at Subaru said it best: “The man is a scholar who is current and street-wise.”

Purchase his book here

https://www.amazon.com/New-Chameleons-Connect-Consumers-Categorization-ebook/dp/B08PQ2B8XH

Learn more about Michael

https://www.michaelsolomon.com/

The first half of my career, I invested in social media and customer loyalty in the telecommunications industry.

LinkedIn: https://www.linkedin.com/in/markrosssmith/

Health Insurance Specialist at JY The Insurance Guy

I help people improve their situation by providing them with enough information to make an intelligent decision when it comes to their health coverage needs. 

Connect with Jonathan

https://www.facebook.com/JYtheInsuranceGuy

Website Design with Christy Kiltz

“My passion is more than building websites... it's a desire to see every business owner with a thriving website that helps drive their goals.”

For a free Engagement Audit, send me an email with the subject line "Engagement Audit".

Or, if you're dealing with a pain point on your site and would like to chat about the possibilities, send an email with the subject line "Explore the possibilities".

My email address: [email protected]

I started taking care of business owners online with web design, hosting & maintenance in 2001. From the beginning, full service and empowering clients were the focus of my work. Today, with my team, I coordinate the solutions needed to help your business grow. Unlike most agencies, my focus is on a partnership with you so that you have a team at your side to help you accomplish your online goals. Simply put - we are truly there "taking care of you online"!

Our B2B & B2C service clients have felt like they're spinning their wheels trying to make money online. We turn their websites into lead-generating machines through our White Glove Growth program, and work by their side as a partner so they can accomplish their goals.

Although my days are spent at a computer, I'm not really a true geek-girl. I love the outdoors—camping, hiking, and water of any kind. I can even enjoy a weekend without a computer or tech gadget. My favorite things include gardening, getting away into the beautiful mountains of Southern Oregon with my hubby, or taking a drive out to the coast.

https://designbykiltz.com/christy-kiltz-information-sheet

https://designbykiltz.com

https://www.linkedin.com/in/christykiltz/

https://youtu.be/P-873WZfTrA

https://youtu.be/ks5d75brtOg

https://youtu.be/r8e7I25o0mw

https://grantspassvip.com/christy-kiltz-design-by-kiltz-web-design-hosting-and-online-marketing/

Customer Experience Expert Paul Rutter

Recognized by USA Today, ABC, NBC, MarketWatch, and FOX, Paul Rutter is a customer experience expert, speaker, bestselling author, and founder of the More Than Perfect™ service model.

Over the past three decades, Paul has managed and guided some of the largest and most luxurious cruise ships in the world, where living with his customers, clients, and coworkers is a way of life.  Speaking frequently to leaders around the globe, Paul asks a singular question:

“Could YOU or YOUR company survive if you had to live and work with your customers, clients, and coworkers?”

His philosophy?  Good is no longer good enough for businesses to succeed.  You cannot compete on price alone; customer service is the marketing of the future.

Through his keynotes, workshops, and consulting business, Paul travels to stages around the world, sharing his insights and stories to help businesses become unforgettable by creating a More Than Perfect™ experience.

His time on the high seas has taught him that through approaching customer service with the intent to exceed his customer’s expectations, rather than just meet them, creates higher levels of customer satisfaction, retention, loyalty, and repeat business. Perfect is the starting line, not the end goal.

Paul is the author of bestseller “You Can’t Make This Ship Up”, a hilarious look at the lessons he’s learned at sea and now applies to land-based businesses.  He is also the creator of the strategic guide, “Repeat Business Inc: The Business of Staying in Business”.

Smooth Sailing Communication has been Paul Rutter’s passion and mission for the last decade. He is now taking his years of customer service expertise in hospitality, his travels on the high seas, and his work with organizations to implement his signature program More Than Perfect® Customer Service.

Paul believes the service a company delivers is what sets the course for long-term success. In the ever-changing world of technology, a customer’s voice can be faster than ever with the rise of the Internet.

Companies today are facing the challenge to stay innovative and keep employee engagement high. Paul implements the Culture of Service, a fresh look at how to challenge and reward your team resulting in maximum performance and engagement.

With Paul’s expert navigation, he will help your team and company chart a course for smooth sailing and a More Than Perfect® customer experience.

If employee disengagement is costing you customers, FiveFour can help ignite a culture of customer success. It’s common for leaders to drift further from the people who serve the customer. This can lead to stagnation and loss of market share.

Connect with Nathan

https://www.linkedin.com/in/nschock/

https://www.facebook.com/schocknathan

https://twitter.com/nathanschock

https://fivefourtraining.com/

Here’s my bio:

Nathan Schock is a writer, speaker and co-founder and president of FiveFour, a company that helps businesses grow by growing their people. He helps business leaders of all levels of experience across a wide variety of industries develop the training that gives them a healthy culture, a great customer experience and consistent revenue growth. He is also the president and CEO of Locals Love Us, a national franchise that publishes annual print and online guides to the best places.

Take A Listen To Our Podcast

Focus On Customer Experience

Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc

Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703

Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast