Focus On Customer Experience

Focus On Customer Experience

By Benjamin DelGrossoBusiness
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Focus On Customer Experience episodes

  • Focus On Customer Experience with Maura Stara

    Focus On Customer Experience with Maura Stara


    You don't need someone holding you accountable.⠀⠀⠀⠀⠀You need someone who believes in you more than you might do.⠀⠀⠀⠀⠀As a high performer, you’re smart and world-class at your craft.⠀⠀⠀⠀⠀Your ability to persuade people is strong.⠀⠀⠀⠀⠀That’s what’s got you to where you are today.⠀⠀⠀⠀⠀This brings the risk that you persuade a coach into believing your stories.⠀⠀⠀⠀⠀While it shows how powerful your skillsets are, you are risking not getting the results you want with your body.⠀⠀⠀⠀⠀You’re either persuading a coach into your doubt and uncertainty or he’s persuading you into his vision and possibility for you.⠀⠀⠀⠀⠀You’re following?⠀⠀⠀⠀⠀Another meal plan, a personal trainer, and a regular fitness program can be helpful to most people.⠀⠀⠀⠀⠀Just like a “Hey Daniel, let’s drink more water” is a helpful reminder.⠀⠀⠀⠀⠀But for high performers that's not enough.⠀⠀⠀⠀⠀What happens when life gets in the way?⠀⠀⠀⠀⠀A coach that hasn't worked with many successful guys will buy into stories that are holding them back.⠀⠀⠀⠀⠀They will say it’s “ok” to skip your workout or put things off.⠀⠀⠀⠀⠀They will let you off the hook.⠀⠀⠀⠀⠀They will accept the “I can’t” or "I'm going to do it tomorrow" and settle for that.⠀⠀⠀⠀⠀Are you looking for that?⠀⠀⠀⠀⠀Or are you looking to turn I CAN’T into an I CAN?⠀⠀⠀⠀⠀Are you looking for a coach?⠀⠀⠀⠀⠀Or are you looking for results?⠀⠀⠀⠀⠀The more successful you are the more you have to lose.⠀⠀⠀⠀⠀It's a lot riskier for you to make decisions.⠀⠀⠀⠀⠀It might not play a big role for you to invest in a coach money wise.⠀⠀⠀⠀⠀But reputation-wise it does.⠀⠀⠀⠀⠀You want someone who can be your trusted advisor.⠀⠀⠀⠀⠀So you can share any struggles with your body without risking your reputation.⠀⠀⠀⠀⠀Without being known as the guy who jumps from diet to diet and never sticks to it.⠀⠀⠀⠀⠀That's an identity, nobody, especially not a high performer, deserves to have.⠀⠀⠀⠀⠀Tell me ...⠀⠀⠀⠀⠀How much more successful would your fitness and health be if you had someone who believes in you along your side?⠀⠀⠀⠀⠀Who is able to point out with clarity what’s been holding you back to move forward with your body?⠀⠀⠀⠀⠀It’s never about eating less and moving more.⠀⠀⠀⠀⠀It’s WHY we aren’t doing it consistently in the first place.⠀⠀⠀⠀⠀For high performers, there are a few very specific causes to that.


    Connect with Mauro

    https://www.facebook.com/mauro.stara.944

    48 min
  • Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza

    Exploring the Possibilities of ChatGPT, & AI for your Business - Frank Mendoza


    Frank Mendoza is a highly respected and award-winning analytics leader with over 20 years of experience in Strategy, Customer Experience and Data Science.


    He is the founder of Catalytics, a service company that helps Fortune 500 companies like Nike, Kelloggs, Keurig Dr Pepper, and Jim Beam to execute actionable AI and Data Analytics strategies to solve their toughest business challenges.
    Frank holds a B.S. in Mechanical Engineering and an Executive MBA from The University of Texas at Austin.


    Connect with Frank

    https://www.linkedin.com/in/fxmendoza/

    Website

    https://catalyticsconsulting.com/


    40 min
  • How To Increase Customer Lifetime Value in eCommerce | Valentin Radu

     How To Increase Customer Lifetime Value in eCommerce

    • Acquisition costs are going up. The competition is getting higher in the eCommerce landscape.
    • Many companies find that their business model is not that lucrative anymore. So, they wake up to the new reality: it's vital to extract more value from the existing customers.
    • The cruel reality is that they don’t have the resources & know-how to care for all their customers: not all of them are created equal.
    • After more than a decade spent in helping companies to optimize and improve the CLV, Valentin invented a tested and proven methodology to achieve it: CVO - customer value optimization.

    • Connect with Valentin

      https://www.omniconvert.com/

      29 min
    • Create Cultures of Intention with Anne Donovan

      Anne Donovan, SPHR, SHRM-SCP

      I am a Human Resources leader known for developing new programs and training, dramatically improving employee retention and leadership performance. In addition, by conducting extensive employee feedback research, I design initiatives to address underlying issues across many industries. Executives value my talent for identifying core workforce needs and taking action to develop and drive projects. Some of my successes include introducing retention programs, spearheading leadership development programs, and creating succession plans looking toward the future. In addition, leading culture shifts and change management during highly stressful times are some of her specialties.


      I have worked in some of the most well-known luxury brands in hospitality and have created high-performing teams by leading with a people-first philosophy. In addition, I develop and facilitate Leadership Development workshops with high energy and an eye on drawing people in for maximized learning. The workshops I've presented include "Coaching for Success," "Civility," and "Reducing Turnover and Increasing Retention." My devotion lies in helping people grow, both personally and professionally. 


      I have a talent for spotting potential in people. I am passionate about growing and supporting people so they realize their full potential. In addition, I have a proven track record of her leadership. Finally, I am very good at influencing and motivating people- a true leader.


      I live in Montana with my husband, Chip, and our two Wirehaired Pointing Griffons. I am digging in my garden and renovating my backyard when not working towards creating a better employee experience and workforce. You may also find me skiing down the slopes in Big Sky with Chip. 


      Connect with Anne

      https://donovanhrsolutions.com/


      32 min
    • Helping Automotive Dealers Connect with Robin Wilson

      We are a group of passionate social media ROCK STARS. We dig deep into each platform and discover what is trending, current and relevant. We find the magic place where our best content meets your ideal customer.


      What We Do

      Our team is dedicated to driving social ROI. “What does that mean?” I can hear you asking that question now.

      So, here’s the deal, your customers are on social media, more than 14 times per day. Are you? Most dealerships are not, or if they are, their position is so weak they just shouldn’t be.

      We work with you to develop the strategy that will put trackable sales in your dealership. From Facebook ad campaigns that will drive conquest customers directly to you, to database mining to keep your current customers singing your praises, we know where to find them and what message to deliver to them.

      If you have a business development center, we are the perfect addition to your team.

      We are the best backup singers a band could hope for, because we take what you are already doing and enhance it, deliver your followers where they are and then create a tribe of people willing to buy the t-shirt.

      Connect with Robin
      https://socialclimberpro.com

      https://epicbdc.com

      49 min
    • 75 Hard Changed My Life | Oliver Goulet

      75 Hard Changed My Life with Oliver Goulet

      #75hard #75hardchallenge #entrepreneur
      Growing up I was the fat kid…
      The fat kid who got bullied everyday..
      The fat kid who had low self-esteem..
      The fat kid who didn’t have any confidence..
      A kid who couldn’t look at himself in the mirror without being disgusted..
      Then one day I flipped the switch and said I don’t want to live like this anymore…
      I started focusing on the things I could control,
      Like the food I put into my body,
      Exercising on a regular basis,
      The information I consumed on a daily basis.
      As soon as I started
      My Physical well-being started improving.
      My Mental well-being started improving.
      And my Social well-being started improving.
      Which lead to my overall quality of life improving..
      Now I can look at myself in the mirror and say I’m proud of how far I’ve come.
      And the best part is,
      I can use all of the lessons I’ve learned over the last 4 years to help others who are ready to improve their quality of life.
      Connect with Oliver
      https://www.facebook.com/oliver.goulet
      Take A Listen To Our Podcast
      Focus On Customer Experience
      Spotify ➡️ https://open.spotify.com/show/6qXdm4FJJVCvP1gZ5t3nkZ?si=f96d6ebed7e549fc
      Apple ➡️ https://podcasts.apple.com/ca/podcast/focus-on-customer-experience/id1601994703
      Benjamin DelGrosso ➡️ https://www.benjamindelgrosso.com/podcast

      44 min
    • Why Meetings Suck with Jesse Frye

      Why Meetings Suck with Jesse Frye


      Jesse Frye is a devoted father of four and husband to his remarkable wife, Lindsay, a social worker who works with adults with intellectual disabilities. He is the CEO of TheBusinessBlueprint and ScaleLegal;  We are on a mission to help 5k service-based businesses take their client experience to the next level.


      Jesse has extensive experience assisting and guiding 100+ law firms, technology firms and other businesses across the United States, Canada, Germany, Australia, and India. He has worked with some of the most respected companies, such as GE, Cisco Systems, and Singularity University. Jesse is passionate about speaking on various topics, including The Power of Storytelling, The Six Pillars of Impactful Client Experience, Why Meetings Suck!, and 5 strategies businesses can apply to create impactful client experiences.
      Jesse knows the struggle of the juggle and keeping his mind, body, and spirit healthy. He models his work based on the 4 B's: Body, Being, Balance, and Business. Jesse is a United States Coast Guard veteran with an MBA in Strategy from Norwich University Military College in Northfield, Vermont.


      Connect with Jesse

      http://speaker.jessejfrye.com/

      38 min
    • Red Thread Leadership with Sonya Shelton

      Red Thread Leadership with Sonya Shelton


      BiographyWhen it comes to navigating the ins-and-outs of business, Sonya Shelton has seen it all: From successful startups with brand new ideas to well-established Fortune 500 companies.


      Sonya Shelton founded Executive Leadership Consulting (ELC) in 2007 from her passion for partnering with leaders and high achievers to create a clear vision and build work environments where employees are fulfilled and completely committed to their organization’s success.
      She has captured her leadership tips and success stories in her #1 Amazon bestselling book “You’re an Executive, But Are You a Leader?”
      Having been an executive as well as an international speaker and consultant, Sonya knows how to tap into lesser-known, hidden practices that drive true leadership. Her philosophy, background and experience add a strategic, pragmatic, and multidimensional approach to making strong leaders.
      Sonya serves on the Forbes Coaches Council and is a certified Master Corporate Executive Coach through the Association of Corporate Executive Coaches.


      Website

      http://www.executiveleader.com/


      Facebook

      https://www.facebook.com/sonyashelton


      Linked In

      https://www.linkedin.com/in/ceosonyashelton/


      YouTube

      https://www.youtube.com/channel/UCuHanIZRMHgU0CeMzJxmBfQ

      31 min
    • How Car Values Work with Roger Clappe

      Roger Clappe is a 15-year senior leader in the automotive industry with deep expertise in automotive eCommerce, retail, wholesale, and emerging technology. Roger's experience was instrumental in building companies such as TradeRev (a part of KAR Global: NYSE), Webuyanycar.com, and WhipFlip, which he now heads as Founder & CEO from the ground up.  

      His expertise in developing cross-functional solid teams, key industry partnerships, disruptive technology, and scalable winning growth strategy has propelled these companies from infancy to industry leaders in their respective categories.

      Sell your car hassle-free at We Buy Any Car. Free online valuation. Instant payment. The fast, safe, and fair alternative to trade-in or private sale.


      https://www.whipflip.com/

      https://www.linkedin.com/in/sales-acceleration-leader/


      34 min

    About Focus On Customer Experience

    From the publisher's feed

    Let's talk about customer/employee experience. Do you want a transactional approach or a relationship approach? Do you want someone who is there for you? Are you taking care of your employees? How are…