Hospitality industry advocates are once again voicing frustration over Australia’s penalty rate system and its impact on small operators.
In this episode, Central Coast restaurateur Sean Grobbelaar shares the realities of running a small hospitality business under current wage structures — from public holiday closures and rising labour costs to staff shortages, mental health strain and lost opportunities for workers and customers alike. Joined by industry perspectives from Restaurant & Catering Australia national president John Hart OAM, the discussion explores why flexibility remains elusive, how technology is being used to survive, and what the long-term consequences could be if small hospitality businesses continue to be squeezed.