Shutterstock Customer service has evolved from the telephone to Twitter, from faxing to email to Facebook, from in-person to the Internet. It has gone social, as in social media customer service. If your organization hasn’t made the transition to social customer service, or social care as it is conveniently called today, you are going to be left in the dust by your competition. You can’t fight it, so why not join it, and be good at it.

A remarkable post recently appeared on Google Plus. A quiet researcher in mathematical finance who manages a large portfolio decided to speak out. Lifting the curtain a bit on his team’s returns and referencing the returns of his peers, Marcos Lopez de Prado asserted that the key to investing success is the “hard scientific work and sheer computing power” underlying mathematical approaches to investing.

(Photo: JOSEP LAGO/AFP/Getty Images) How important has Pokémon GO been for small businesses? originally appeared on Quora: the knowledge sharing network where compelling questions are answered by people with unique insights. Answer by Brian Roemmele on Quora: In less than a week, the phenomenon of Pokémon GO has completely transformed retail businesses.

Shutterstock I recently answered a reader’s question about the importance of timely feedback and no surprises in management, and that prompted the following question. Dear Victor: I would greatly appreciate your advice, as well as that of your readers. I’m actually experiencing a “leadership surprises” situation myself right now.

Credit: REMKO DE WAAL/AFP/Getty Images It can hardly be described—a frenzy of tens of millions of downloads within the first few days. News outlets are scrounging to get the full story regarding the chaos. Children and adults are running wildly through the streets. Yes, it’s true. The so-called “pocket monsters” of the 1990s, named Pokémon, have seemingly escaped into the world and it’s our job to catch them all using GPS on our smart phone devices.

A gamer holds a Pokemon mascot and his mobile phone as he plays with the Pokemon Go application in central Rome on July 19, 2016. (Photo credit: TIZIANA FABI/AFP/Getty Images) Pokémon GO has been downloaded an estimated 30 million times since its release on July 5 with more daily active users than the mobile versions of Pandora, Twitter, and Netflix.

Dear Liz, I have been job-hunting since April one which is not that bad but I can see a very negative trend. I get job interviews and I feel like they are good and productive interviews. Then I don’t get the job. I’ve interviewed with nine companies since April first. That’s a lot of interviews but I got no job offers.

Dear Liz, I worked in ‘progressively more responsible positions’ for sixteen years in one company. Then my boss left and took me and two other managers with him to a startup company where I worked for two years. I quit there when it became too dysfunctional and the CEO was being pressured to resign. It was a horrible culture at the end and I had to get out. I am at a crossroads and not sure how to proceed in my job search.

Last week, Jennifer Aniston wrote a stunning piece for the Huffington Post about how scrutinized her image is as an actor. There were many angles to the post– a POV on paparazzi, on being complete as a woman without being a mother, and how celebrities are portrayed by the media. There were many reactions to her post– many were supportive, some called her a hypocrite.

Shutterstock You did it. You landed an interview for that position you’re ridiculously excited about. You’ve admired the company for ages, the responsibilities sound like they’re right up your alley and scoring this gig will cut your commute time in half. You just know this was meant to be. Needless to say, you can’t keep yourself from grinning ear-to-ear and bouncing up and down every time you think of the upcoming meeting.