RBS has developed a Big Data strategy which it calls “personology” in an attempt to reconnect with customers. The bank, which is currently undergoing re-privatization seven years after it was bailed out to the tune of £45 billion by UK taxpayers during the financial crisis, is combining data analytics with a “back to the 70s” approach to customer service.

While Africa’s 2015 GDP is down 1.2% from 4.6% in 2014, it is still among the fastest growing regions in world. As a continent with a population of over 1.

Academics, entrepreneurs, and management thought leaders have been trying to decode what it takes to effectively lead Millennials since they arrived into the workplace a decade ago. Carey Smith, CEO of Big Ass Solutions (formerly Big Ass Fans, and named so because customers would see their immensity and say, “Woah, those are some big ass fans”) clearly has a beat on leading this generation.

This article was coauthored with Don Strickland, the Middle Management Advocate. Do you feel you are stuck in the center of a middle management traffic jam and are running out of gas? Does it seem like the opportunities to escape are far out of sight? If so, you are not alone.

I spoke at an HR leadership event. An earnest young man was waiting for me when I came down the steps from the stage. “Great talk!” he said. “Very inspirational.” “Thanks!” I said. “Now I need a cup of tea.” “I’ll get it for you!” he said. The young man was very sweet — bright-eyed and bushy-tailed, as we used to say. He came back with the tea and said “I love what you said about leadership and culture.

Dear Liz, I have a small, stupid workplace problem but it’s driving me crazy. I work in a commercial real estate company. We have a brokerage arm and a huge property management division. I’m a Property Manager. I deal with commercial tenants who rent the properties we manage. I work with our tenants, the city, our vendors, insurance companies, the fire department and you name it. It’s a crazy, fast-paced job and I like the job except for one thing.

Reading  job ads can destroy your self-esteem. When you read job ads you start to think that your incredible experience and talents count for nothing, because every employer seems to ask for the moon. They don’t just ask for the moon — they want a few stars and planets, too! It’s ridiculous. Who’s responsible for the out-of-control state of recruiting these days? Job ads are full of requirements that no living person could ever meet.

Dear Liz, I am very glad I found your columns. The working world has gotten so crazy I sometimes feel like I’m walking through a minefield. I worked at my last job for four years and learned a lot. I’m an IT person. I am coming up to speed on IT Security but I’m no expert although I am halfway through an IT Security certificate program. I got into my last job through a temp agency. The client company, Acme Explosives, hired me on full-time after four months.

One of the biggest roadblocks to success is the fear of failure. Fear of failure is worse than failure itself because it condemns you to a life of unrealized potential. A successful response to failure is all in your approach. In a study recently published in the Journal of Experimental Social Psychology, researchers found that success in the face of failure comes from focusing on results (what you hope to achieve), rather than trying not to fail.

By Joseph Fuller General Electric isn’t moving to Boston’s waterfront for the views, however breathtaking they may be. In the increasingly fierce battle for millennial talent, GE’s decision to uproot its long-time headquarters from suburban Connecticut is nothing less than a capitulation to an emerging business reality.