• Resident and Family-Centered Approach:
• Jaybird Senior Living focuses on building trust and comfort for families, ensuring transparency, consistent care, and communication.
• The organization acknowledges that family members often act as decision-makers and works to engage them effectively.
• Commitment to the Middle Market:
• Jaybird strategically operates in rural and underserved areas by leveraging clusters of properties to share resources and reduce costs.
• They balance affordability with quality by maintaining efficient staffing and tailoring services to specific community needs.
• Innovative Wellness Programs:
• Jaybird’s Ascend Wellness Program promotes the Six Dimensions of Wellness for residents in assisted and independent living.
• Team members are also encouraged to embrace wellness, with tools and initiatives designed to enhance their physical, emotional, and social health.
• Technology-Driven Solutions:
• Jaybird is implementing tools like TSO Life to enhance resident engagement and facilitate personalized connections between residents.
• Programs like a nurse triage system allow nurses to fully disconnect during off-hours, improving work-life balance and reducing turnover.
• Rethinking Activities and Purposeful Living:
• Justin emphasized shifting away from outdated, generic programming toward purpose-driven, meaningful activities tailored to individual residents.
• He challenges leaders to reassess the value of current activities and to consider whether they would enjoy participating themselves.
• Effective Crisis Management:
• A story of a resident intervening during a crisis (a man with a chainsaw entering the facility) highlighted the resilience and courage found in senior living communities, as well as the importance of having a strong, responsive support system in place.
• Challenges and Opportunities in Staffing:
• Recruiting and retaining skilled employees in rural areas remains a challenge, but Jaybird aims to be the employer of choice in these communities.
• Shared staffing models across nearby properties provide flexibility and learning opportunities for team members.
• Leadership’s Role in Building Trust:
• Justin’s personal involvement, like sitting with concerned family members, exemplifies the importance of empathy and listening in creating positive resident and family experiences.

Laurie Orlov, Founder of the Aging and Health Technology Watch, joins Steve Moran to discuss their recently released comprehensive report on how AI is being used in Senior Living. They'll be talking about her exciting findings!

In this episode of Foresight 5, Steve Moran and Dennis McIntee dive into crucial leadership strategies for senior living professionals. The conversation explores the importance of creating great experiences for residents, team members, and families, along with the challenges posed by regulations, feedback culture, and fostering collaboration.

Top Takeaways:

1. Feedback as Information: Feedback is not personal—it's information about someone's perspective. Leaders must focus on fostering emotionally mature teams that can handle and grow from constructive feedback.

2. Ownership Culture: Excuses hinder progress. Leaders should ask reflective questions to help team members see, own, and address problems.

3. Regulation as Opportunity: Instead of using regulations as excuses, adopt a mindset of "How can we still achieve great results within these boundaries?"

4. Process Over Vision: Mission and vision are important but don't overshadow the day-to-day processes and habits that drive real change.

5. Reframing Niceness: Being "nice" in leadership shouldn't come at the cost of excellence. Focus on serving residents and families through hiring and retaining top talent.

6. Self-Directed Teams: Empowering teams to take ownership creates better experiences for everyone involved, fostering a stronger organizational culture.

Jack Cumming, undoubtedly the most famous, prominent resident in the entire senior living industry, joins Steve Moran to discuss what makes a great resident experience and what detracts. They'll also reflect on the future of senior living and where it will likely go from here!

When longtime friends Steve Moran and Denise Boudreau get together, there’s no telling where the conversation will go!

Join us for a special episode of Foresight Radio as they dive into all things culture and joy — and maybe a few surprises along the way. With their deep connection and shared passion for building positive workplaces, this episode promises to be inspiring, insightful, and full of laughs. Don’t miss out on this joyful conversation — tune in!

This is a first-time podcast broadcast of a Foresight TV episode that aired live October 18, 2024.

In this episode of Foresight Radio, host Rachel Hill sits down with Mauricio Montes de Oca to discuss the transformative power of cultural adaptability in the workplace. As the conversation unfolds, Mauricio redefines diversity, equity, and inclusion (DEI) with a fresh lens — emphasizing curiosity, connection, and belonging over checkboxes and assumptions. From the economic benefits of diverse thought to the power of understanding lived experiences, this episode is packed with insights to inspire senior living leaders and beyond.

Learn how fostering belonging not only enhances employee engagement but also strengthens market reach and organizational innovation. Mauricio shares his journey from Mexico City to Minnesota, lessons in overcoming language barriers, and how small acts of curiosity can create big impacts. Whether you're leading a senior living community or looking to expand your cultural fluency, this conversation will leave you with actionable strategies and fresh perspectives.

Key Takeaways:

• Redefining DEI:
  • Move beyond the misconception that DEI is solely about race; consider "cultural adaptability" as a more inclusive framework.
  • Recognize diversity in age, socioeconomic background, neurodiversity, and lived experiences.
• Curiosity Over Assumptions:
  • Ask thoughtful questions to understand individuals' unique experiences instead of making assumptions.
  • Approach differences as opportunities for learning and growth, not division.
• Belonging Drives Success:
  • Creating spaces where people feel celebrated, not just tolerated, is key to fostering a sense of belonging.
  • Belonging enhances creativity, innovation, and collaboration within teams.
• Economic and Organizational Benefits of DEI:
  • Diverse teams outperform homogenous ones in decision-making, innovation, and market reach.
  • Embracing cultural diversity can attract top talent and improve financial performance.
• Cultural Curiosity Starts Small:
  • Food, traditions, and everyday interactions offer simple ways to engage and learn about different cultures.
  • Celebrate commonalities and unique flavors—literally and metaphorically—within diverse communities.

Want to know how to turn the toughest senior living sales into big wins?

Russell Rush has mastered the art of filling impossible-to-fill communities, earning hundreds of thousands of dollars a year in the process. In this episode of Foresight Radio, he sits down with Steve Moran to reveal his game-changing sales secrets.

From using proven techniques in innovative ways to shifting the approach to senior living sales, Russell shares insights you won't find anywhere else. Don’t miss out on this episode — it’s packed with strategies that could transform your approach and boost your bottom line!

This is a first-time podcast broadcast of a Foresight TV livestream that aired September 27, 2024.

🎙️ We've got a new episode of Foresight 5 headed your way!

In this episode, Steve Moran chats with Elizabeth B. Wright, founder of The Moments, to discuss a community that's redefining what it means to live with dementia.

Motivated by her personal journey, Elizabeth established The Moments in 2016 to create the memory care community she couldn’t find for her own loved ones—one that combines thoughtfully designed environments with warm, attentive care.

Hear how Elizabeth's innovative approach is setting a new standard for memory care and how The Moments is inspiring families and the senior living industry alike.

Tune in to Foresight 5 to explore the vision, passion, and transformative ideas behind The Moments.

Don't miss this heartfelt conversation!