Franchise Secrets Podcast

Elizabeth Gillam Creating High Performance Franchisees is what Elizabeth Gillam does. Having owned and operated three franchised food businesses; Boost, Healthy Habits and Bucking Bull; she knows what it takes to operate a profitable food franchise. This multi award winning business woman, author, speaker and mentor, thrives on showing fellow franchisees how to do the same. She now has her own Podcast Franchise Secrets to tell the stories that franchisees should hear to help them to run their franchised business […]

Dave Eddy Vicinity Marketing https://vicinity.marketing/ Dave is a digital marketing, local SEO, adwords and social advertising consultant with a focus on lead generation for location-based businesses and brands. Director at Vicinity Marketing based in Newcastle NSW, Dave loves working with SMBs turning over between ~$1m-$10m and we also work with some larger clients like Brisbane Airport and one of Australia’s largest health care chains. Dave is also the host of The Location Station Local Marketing Podcast, where he interviews extraordinary […]

Alisa Newey Renew Design www.renewdesign.com.au Alisa’s passion is creative design and customer experience. She strongly believes that an understanding of the needs of the end user should inform and inspire design. Her design methodology is based on gaining a strong understanding of the personal and business objectives that underlie the brief to ensure the design outcomes are relevant to and support the growth of the business. She is an experienced interior designer with 6 years of industry experience working […]

Cate Schreck Lightbulb Training www.lightbulbtraining.com.au   Cate is on a mission; to populate businesses with staff who work together in harmony and have the skills and the drive to provide consistently excellent customer service. She calls these employees Customer Service Professionals. Having spent over 30 years working in, managing and training customer service in a range of industries across Australia/New Zealand, it was clear to her that businesses faced 3 challenges when aiming to create a culture of service excellence: […]

Sarah Cobb B for B Australian Franchisor http://www.bforb.com.au Sarah is a visionary, motivational leader inspiring the achievement of exceptional results. Currently Australian Franchisor of B for B, an international networking and referral marketing franchise; Managing Director of Cariblue Franchising working with businesses who want to franchise and franchisor businesses who want to grow and an accredited trainer with Australian Institute of Company Directors. She is the 2013 “QLD/NT Franchise Woman of the Year” and the Australian Institute of Management’s 2012 […]

Howard Tinker Restaurant Profits http://www.restaurantprofits.com.au/ Restaurant Profits has worked with thousands of Restaurant and Cafe owners on sales and marketing over the last decade. They have turned failing restaurants around and added millions of dollars in sales to many who thought that they could never achieve great sales. The best thing about what they do though is helping hard working people achieve the lifestyle they want. They see clients cut back their hours, go away on holidays, pay down their […]

Have you got your Christmas Staff? Christmas time is ahead of us and one thing is for certain – it will be busy! Now is the time to stop and think have you got enough staff for Christmas? If you answered YES – you need to advertise for staff now and if you answered NO then you definitely have to advertise for staff now.  One thing I know for certain is that you can never have enough people […]

When I first became a franchisee, Christmas was a stressful time – So much stress that there was tears, sleepless nights and above all else absolute exhaustion.   The second Christmas was the worst!  When I look back at photos taken that Christmas I looked twice my age and the black circles under my eyes looked like I had gone 5 rounds with Mike Tyson.  When I think about it, I pretty much had.   You see this was the […]

You have been in training for this all year long. You have your leadership team ready to lead, and meet your KPI’s. (Key Performance Indicators). You have your team ready to give exceptional customer service and great quality product. You have a Christmas product and matching marketing campaign all ready to go. So what’s left to do? Run your team onto the ground not into the ground.   Just as Shane Flanagan and Andrew Gray did with the Cronulla Sharks you should […]